I wrote a detailed review about my experience with ASOS here - http://cataxz.com/2015/03/my-experience-with-asos/ - and I can say I am very pleased with their services and products.

I have been an Asos' customer for a quite a few years and I was very happy about it in the beginning. After the second year I got my first wrong order. I had ordered a dress to wear at a wedding party and I received my order with some other items but not that very wanted dress. After a lot of emails exchanged with customer care I ended up with no dress and a refund. And that's when it all began. I started having problems with my orders (an item was missing, a wrong shoe size, a wrong dress...). I still kept believing in Asos because I like their products until my last experience. I ordered two sandals size 8 and I received two sandals size 7. Once again, a very rookie mistake that could be easily avoided if they checked the order twice before sending it to the customer. Very disappointed I talked to customer care by e-mail. First I talked to this woman who was supposed to give me an answer about the size chart conversion. I waited for the answer and after a week I sent an email asking why she never contacted me back. I received an automatic e-mail from Asos saying that this customer care case was closed. So I had to talk to a different person and explain everything again. They admitted that it was their mistake but they couldn't fix it. So I had to send the sandals back by mail and never re-ordered new ones because I do not have time to deal with problems like this every time I order something online. It is an unpleasurable experience and one that I would like to avoid.
I told customer care that I was very disappointed with asos but they didn't really seem to care that they were loosing a customer so... (Plus, there is no phone number to call for Asos and sometimes you really want to speak to a person!)

Sent wrong item of clothing... the item I wanted then goes out of stock. Inadequate response from customer service team... will use zalando next time.

I've shopped here twice. The first time was last summer I purchased a jelly sandals size 6. It ran small. It felt like a size 5 bec my toes curled and it hurt to walk in it. I gave it away to my co worker.

My 2nd purchase was a over the weekend. I bought a petite bodycon dress. I really love how it looked on the model. I watched the catwalk multiple times, watched youtube reviews and researched online for more reviews on the sizing of the bodycon dresses. I'm a US 4 here in the US but I read online that the sizing runs small so I payed attention to the size chart and took the advice of a reviewer to order one size bigger. I ordered a size US6 which is a UK 10. The tube bodycon dress fit me well. I was scared that if it didn't fit me right I would have to return it, but Thank God the dress fit well! The material is really good too. Shipping was fast. It only took less than 1 week to arrive to me. I'm very happy with my purchase. I will definitely buy again.

I ordered aand a pair of sandals that were on clearance on February 28th. I knew there would be no tracking number yet I wasn't worried because I believed that this was a reputable compan(lliterally everyone and their mothers talk about asos on YouTube). They said it would arrive on or before the 9th of march. It's the 12th and still nothing. I contacted customer service and they told me the same copy and paste that everyone else got. I'm still waiting and by the 15th if it doesn't come by then I'm going to get a refund. Like really? Such an "accredited" company should not have so many issues with shipping. Do not order from asos.com. Complete waste of time and not worth the frustration. I doubt I'm ever going to recieve my package.

I have ordered two things with ASOS. The first time I paid for express shipping and extra $15 and my parcel arrived on time. The second time I ordered something I ordered it more than 3 weeks ago. They state that standard delivery to my country should take between 8-12 days it has not been over 16. The parcel did not arrive on time I sent multiple emails to which they have responded but keep asking me to wait another 20 days and if it doesn't arrive then email them back. Even thiugh my expected date was a while back. They do not allow me to track the shipment all I have is an order number. I have no way of seeing where my shipment is who's the courier of my shipment and I am now unable to see when my shipment will even arrive. Therefore it takes time out of my day to try and stay home so I can receive my shipment. This is complete bs and one of the worst expeirineves I've ever had shopping online. ASOS is single handedly one of the worst online sites to go to if you want to get your money's worth or every your oackage. Do not order from ASOS scam

Love Asos - one of my favorite sites to shop from and they never fail to please us! Would recommend to all those looking for great fashion at reasonable prices.

I have been buying ASOS clothing/accessories over the past 5 years and find their website very easy to search@ size, colour, items etc. ASOS is a British online fashion and beauty store. One asset they do have is the visual/video of the model, modelling the clothing on a cat walk. So you can see how well clothing sits on her in preference to yourself. There is a break down description of materials used, size and height of the model. Processing orders and turn around delivery time as promised, is excellent. What more can I say……This is one online company I will continue to use indefinitely.

I've bought three dresses within the last month, on 3 separate occasions. The only issue I had was one the beading was coming off, I returned it with no issues. I received all three orders within 5 - 7 days of the order date…
Always get a response via email, from a person, when I've contacted them.

I ordered a pair of $100 metallic adidas and they sent the incorrect size. After contacting them, they resend the SAME incorrect size again. Now they are telling me that I need to reorder the shoe and repay for the shoe and shipping even though they have already sent me the incorrect size twice. I am a frequent ASOS customer and this has "left a bad taste in my mouth". I won't be ordering from ASOS anymore. The company does not provide a phone number and their email customer service is inadequate. I am over this company.

PROs: I can't rave enough about ASOS! I live in Toronto, and I find the majority of their items well priced. Shoes especially are affordable and on trend. Way better than buying something generic, poorly made and overpriced at let's say ALDO or Town Shoes. ASOS is also generally very trendy. I usually find the latest trends on ASOS before they ever hit the malls here. ASOS sells their own brands, and several other third-party brands as well. They range from the super pricey like Stylestalker to super cheap like the ASOS brand; so the quality and worksmanship can vary. I personally like the ASOS brand. The quality is decent to very good; however you can't beat the pricing, especially once items go on sale.

CONs: Admittedly, I have several items from ASOS which either didn't fit well, or look as nice (on me) as they did online. That being said, I still continue to order items from there because for every one item I didn't love, I have 10 that I adore. Another con is the returns, at least for us Canadians. It can cost a pretty penny to send items back to the UK and I would recommend waiting until you have a few (if you order as often as I do) to send it out as one shipment. Outside of that, the returns process is no-nonsense, quick and painless.

I ordered a set of bracelets for his birthday, used a coupon code from Unidays, and was excited because I knew he would love it. I ordered the bracelets 4 weeks in advance. It took a week for the package to get here, and when I opened it, it was an ugly black watch. I sent in a query on the website saying that I had received the wrong item, they got back to me in a reasonable time and the first customer care associate was nice, but I was upset that the company refused to compensate me in any way above sending me the actual bracelets I ordered after I sent them proof of the mailing receipt saying I sent the watch back to them.

I got to the post office and mailed the watch back, got a receipt, took a picture, and emailed it to the email I had been in correspondence with only to find that they had deactivated my query claiming that it was resolved! I had to go through the entire query process again, finally got ahold of someone else in customer care, less friendly than the first. It is now less than a week before my boyfriend's birthday.

I let him know about what had happened and he told me that due to a "technical glitch", they could only refund me and could not send out the bracelets I had ordered until I went and reordered the item! I expressed my disappointment in the company and that I would not buy from them again. EVER. And that I was going to share my experience with others and discourage every possible customer from buying from ASOS ever again. I now have nothing for my boyfriend, and will never buy from ASOS again. No one else ever should either

I place an order on 1/12/15 the next day they emailed me that my order was on its way 1/13/15. But no tracking. My order was supposed to be delivered by 1/21/15 so the date past and i did not received nothing, so i contacted them via email, then two days later they told me to to check my local post office, neighbors, or any safe place they could have left my parcel if delivered. So i went to my local post office to check they told me i need the tracking or there's nothing they can do for me, so i waited for the next date they gave me which was 1/26/15 and that date past and still haven't gotten my packaged so i messaged them again this time furious, and simply asked for my money back and they answered right away stating that i would receive my money within 5-10 days, the money was back in my account within 3days. Im not happy because i really wanted my stuffs but oh well you never know maybe one day i will receive them in the mail since it was shipped after all. I will leave another review if i ever get that package and it will be free.

If I could score this as a 0 I would.

Now, I placed one order in December for a long winter coat. Considering that it was the holiday season, I didn't expect a prompt delivery. I eventually received my jacket nearly 4 weeks later, which I expected -- no big deal.

I was happy with my purchase and I didn't break the bank! So I thought hey, why not purchase a few sweaters? They were having an amazing 70% sale, so I thought why not.

That order was placed on 01/11 I was told that ETA should be for 01/22. Welcome to the month of February, I am still waiting for my goods to be shipped or refunded.

I have communicated with 'Emma' and 'Katie' and their responses are lack luster and appear to be copied and pasted scripts. There was no real resolution for my issue, which I find absolutely deplorable.

Deplorable -- because I work for a major company in which we track orders and have issues resolved within a week of the clients first call. This is week two and there have been no offers of resolution, credits, or re shipments.

Please save yourself the headache. Yes the clothing is cute, modern, and not too badly priced. But with a little bit of patience, you can probably find items in your local mall!

This was my second and will be my last purchase from ASOS.

For all of you interested... I am from Canada ON.

Their shipping partner INDIRECT is cheating the customers. Once you buy an item for international delivery, you get an email from Indirect asking you to pay almost 35% of the item price giving no reason at all. After a few research I found out that its a total scam, as you get no official receipt of the amount paid. They only give you the option of paypal for the payment, so the money is going directly to their account. After contacting Asos, they simply back out saying you can discuss this with Wndirect.

If you are from Canada, don't bother ordering from these guys. In fact, after all the reviews I read, I ordered anyways and found out everything those "disgruntled clients" had wrote about was true.

I never got a tracking number.
The parcel didn't arrive when it was supposed to.
20 DAYS LATER
Complaint day 1 - I threatened i would reverse the charges on my credit card and file google complaints - they said all was in stock they would reship the package - agreed
Complaint day 2 - they agreed to reship the package with express delivery - though would i accept the charges? - I agreed
Complaint day 3 - They sent me an email saying the products were all out of stock and they would issue me a credit

Still waiting on my refund. Stay away from this fraudulent company, I know I will.
-Jeanine- A real person, living in Canada, who doesn't work for Asos.

Love this site. Good deals for mens clothings and customer service is great when you tweet them. Don't expect high quality tho!

SHOCKING!

My items did not come. So I needed to ring them, a total of 55minutes on hold! I still did not get through. Therefore I did not receive my items nor speak to anyone. £25 pound on my phone bill.

They offered me 15% discount! Joke!

SCAMMERS!
Paid $210 AUD "free shipping" for a pair of NIKE trainers. I looked on the Australian Nike store and online and they sell them for &140 AUD. So I wondered why the price was so different.
THEY EFFING INCLUDE THE SHIPPING PRICE TO THE PRICE OF THE ITEM! SNEAKY SNEAKY!
I tried to resolve the issue by contacting ASOS on Facebook and their advice was to return the shoes to get a REFUND (thank god I can return them) however, to buy them again on ASOS and to mention the price matching on the ENGLISH NIKE SITE! Wtheck? Um I am dealing with ASOS Australia and they tell me they will price match UK nike store? REALLY AWFUL CUSTOMER SERVICE! UK NIKE STORE WAS PRICED MORE THAN AUSTRALIA! WHY WOULD I LOOK ON THERE? I LIVE IN EFFING AUSTRALIA! Just please, stop... don't shop on ASOS.