The extent of this company's incompetence is appalling.
I ordered a 3 pack of t-shirts and a pair of shoes.
The shoes are 2 RIGHT FEET. Not only that, One is a size 9 and the other is a size 9.5! NOT ONLY THAT, I ORDER A SIZE 10.5! NOT ONLY THAT, THEY SENT THE WRONG SHOE! That's 5 mistakes on one item.
THERE WERE NO SHIRTS IN THE PACKAGE EITHER!
They immediately refunded my order when I got them on the phone, which was nice. But I asked customer service if they could offer me free shipping to keep me as a customer and I would gladly replace the order. And they said NO! Not even to rectify their own incompetence. Now I have to waste time shipping their mistakes back to them.

I've been shopping at ASOS for a little over a year now and I'm just as in love with it as I was when I first started purchasing from here. Their clothes always come when they say they will, they fit nicely (Usually true to size) and look the same as they do online. Only problem is that they take a long time to be delivered, sometimes 2-3 weeks depending on how busy they are but other than that, amazing. They also always have great sales going on and great deals so it's definitely worth checking out. Probably half my wardrobe is from ASOS, now

Last week I made my first purchase with ASOS, items got delivered in a week (I'm located in Texas). I purchased a denim shirt, a skirt and earrings and everything looks perfect, very good quality and good price:)
Before purchasing I measured myself to make sure that everything fits and I'm glad I did, all this international measurements thing can be pretty confusing and different retailers have different measurements for sizes so make sure to measure yourself so you won't end up sending stuff back.
Definitely would recommend this site :)

I honestly don't know what to say, I couldnt even get my order delivered because ASOS kept cancelling my orders and telling me that they needed passport, drivers license, credit card with last four digits and name showing and my personal bank statement to verify my account. I don't understand the need for all the personal information. I used my mastercard, which i've used for flights, and orders from victorias secret. They cancelled my order twice.

When I emailed them they sent me very unhelpful, patronizing and generic emails which just frustrated me further. Don't order from them, you will just have problems and they won't bother to help you figure it out and find a solution.

Ordered some scarves and ties for my husband and everything went smoothly the delivery was quick and on time, the products are of good quality and I was really glad about it. Okay but there was this knitted scarf that I later found out to be faulty as threads on the edge started coming undone so I asked for an exchange. The customer service came back really quickly after a couple of hours through email saying they were happy to sent me a replacement. The delivery came really quickly without delay just after 2 days, but then the scarf I got back was not at all as good quality as the previous one, which i have already sent back to them. It wasn't as soft and as thick as if it has been compressed. The pattern on the scarf was clearly flattened and the whole scarf wasn't in quite good shape. Because i bought it for my husband's birthday which was in like 3 days so I don't bother to ask for a refund or exchange again, but I was clearly not very pleased about it. I guess it is not asos' fault at the end of the day it might be from the supplier where they get their products from or it is perhaps that I am just too fussy about thing. Well no one wants to be unsatisfied about the goods they purchased right?

I have been a customer of ASOS since 2013, and I thought that it was an amazing site. A lot of cute clothing, great sales, and shipping was relatively quick considering it was coming overseas to Ontario, Canada. I was really a huge fan.

But then the problems started. I ordered 2 dresses back in late March/ and early April and they never arrived. Had to email customer service because there isn't a phone centre, and received generic automated responses. Was told to "look with neighbours, at the post office" or a safe place where my mail may have been delivered. Well- anyone who lives in urban Ontario knows that mail is delivered to community boxes and would never be left at a neighbours house! P.S. I love a company trying to blame the mail system for their mistakes.

3 business days later, and no sign of my dress, I email customer service again, and they decide to mail out the dress again. Yet they keep leaving off the province in my mailing address, despite me telling them to include it. I point out that its all in my account information, and I double check to make sure that its all correct, and it is- they still make the same mistake over and over. The second order is now late, and I have to start the same conversation with a new agent.

Long story short, there is NO CUSTOMER SERVICE! There isn't anyone who you can speak with live, or even have the same person to deal with your problem. You end up speaking to a new person every time! There is no tracking information unless you pay $15 for express, and there is no way for me to get a hold of the same person to deal with my account. I have tried twitter as well, and it's just as horrible. I'm so sick and tired of explaining the situation with my orders over and over again with new people every single time I email customer care.

My experience with their customer service alone will deter me from ever spending another dime at that site. Sorry, but that is deplorable in this day and age where you should have your stuff together when you offer free international shipping. It shouldn't be left to chance, and there should be a tracking number with EVERY order without having to pay for express shipping. Such a load of crap!

I wouldn't recommend shopping this site, unless you are willing to take a chance of getting your order or not. Unacceptable in 2015!

I've heard horror stories of ASOS shipping and customer service, but I ordered a dress with 2 day-shipping (an extra $12 but worth it because I needed it ASAP!)
It came just as described and even before the 2 day shipping said it would get to my house.

Will return to buy from again!

Ordered 3x. Great selection and mobile site has good filtering and search capability. Quality of clothes varies; two sundresses, while cheap, were forever 21 quality. Sent me wrong color for one dress I ordered but I kept it anyway. Sizing on the site is accurate; bur one dress was too big so I returned approx three weeks ago, no word yet on refund status. I would. Much rather have had an exchange or store credit, wonder why they dont offer that option. Shipping rates reasonable IMO. Even Express shipping to the USA is only $12 and takes two days, (they use ups global express saver) exact equivalent of us priority medium flat rate box. Its worth it to pay a little extra and upgrade from standard shipping. Standard shipping takes forever and no tracking updates for the first five days whereas expedited ship gives you an actual ups tracking # vs. The default standard ship tracking system which is slow to update. Its a fun site for different casual clothes at reasonable prices though my size sells out quickly. Wish they had a customer reward program like kohls.

This site has a mix of clothing for women of every size and age. Do not be fooled by the youthful appearance of the site, because it has something for everyone. College students gets discount and that comes in handy during sales. I live this site for clothing and accessories. Top brands make special items for the site... it is just the best. One thing no 800 number as they are in Europe and do not answer calls. Twitter is the best contact method! (2017) I have to say they are changing and are not responsive to complaints as they once were- so I took a star away. They are changing not for the better. They most improve consumer service and being more responsive to complaints.

I ordered a super cool linen blazer from ASOS March 1. I received notification that it was shipped the next day. Well, it's been 3 weeks with no sign of my order and no tracking number was ever sent to me. Luckily I paid with Paypal and filed a dispute yesterday. Today, I receive a generic reply saying that they were sorry that I didn't receive my order and issued me a refund. There was never an attempt to provide the tracking number or the name of the shipper I had asked for, so it makes me question whether my item was ever sent in the first place. My advice to you, as with the others, is to just stay away from this retailer.

I ordered two tops from here and they were perfect. I ended up having to pay a little bit more when the product arrived at my house which was a disappointment but the clothes are good quality so I was still pretty satisfied.