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business logo of ASOS
asos.com
general, casual, chic, streetwear, bridal men, womenAge 13-18, 19-25, 26-45
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About the business


Clothing item from ASOSFashion apparel by ASOSMerchandise from ASOS clothing lineASOS fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45
Price: $, $$, $$$

Shipping

Shipping Cost: $5
Free Shipping: sometimes
Free Shipping Detail: for orders over $70

Returns

Return Policy: not free
Return Instructions: items must be in original condition and isn't marked 'final sale'
Return Cost: $4.99

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: general, casual, chic, streetwear, bridal
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Diners Club
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate ASOS?
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ASOS Reviews Summary

The overall reputation of the company is significantly marred by persistent customer service issues and delivery failures. Customers frequently report delays in shipping, incorrect items being sent, and a frustrating return process that often leads to dissatisfaction. Many express frustration over the lack of accessible support, relying solely on chatbots for assistance, which often fails to resolve their concerns. While some customers appreciate the product quality, the overwhelming sentiment reflects a declining trust in the company, as unresolved complaints and inadequate communication dominate the feedback. This suggests a critical need for improvement in customer service and clearer return policies.

This summary is generated by AI, based on text from customer reviews

service
660
value
614
shipping
655
returns
581
quality
573

We monitor reviews for authenticity

Australia
37 reviews
210 helpful votes
Follow Kevin B.
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Absolutely love this site, if your male and want style at a fair price but at the same time want something different not the norm then this site is for you actually and her, they have what everyone else has, just different. And as i said at a fair price, I've not once had a bad experience, very nice bunch of people. Always a positive experience, tones of savings, shipping is fast ish. 6 stars for you lot.

(Shipping is FREE) And when it's free I don't mind the wait.

Date of experience: November 21, 2011
Illinois
2 reviews
13 helpful votes
Follow Robin R.
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I've ordered and returned many things from asos. They have free shipping (both ways- they provide you with a return sticker for the package). You cannot exchange things, so they ask you to simply return the item and re-order the new size or color you'd like. Usually I'd dislike that feature of their return process, but they refund your money SO FAST. I just returned a romper that didn't work out last week and within 5 working days they had accepted and processed my return and funded my money. Like it's already in my checking account. Great company, great prices and insanely cute stuff. The Asos brand they offer on their site is really great too.

Date of experience: October 21, 2011
Argentina
7 reviews
31 helpful votes
Follow Ma F.
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Great products and good customer service, they have a facebook page that's 24 hours and answer inmediately. The only con is that the shipping it's a bit slow but it's free so I can't complain.

Date of experience: July 1, 2011
GB
4 reviews
8 helpful votes
Follow Victoria B.
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Well thought I would come on here and share my experience of Asos, I have only purchased once, and unfortunately they sent me one item in the wrong size, but the customer service was fantastic and I was able to return the items (as unfortuantely I didn't like the second dress!) and all was well. I will buy from again. They do have some lovely things and great pictures.

Date of experience: March 17, 2011
Germany
6 reviews
17 helpful votes
Follow Wayne B.
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Brilliant choice a stylish clothing. So glad I found that 60% off voucher yesterday I'll be in my new rags by the weekend :)

Date of experience: March 10, 2011
GB
1 review
3 helpful votes
Follow kara j.
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You can track your parcel but it doesn't even give you a tracking number i think it is disgraceful and they don't even write back to you in an hour like they say they will

Date of experience: September 14, 2010
China
10 reviews
33 helpful votes
Follow Mia S.
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Surprised no one reviewed this site. One of my favorites! What's cool about t his site is they have a video so you will get an even more accurate feel than pictures.

Date of experience: April 13, 2010