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ASOS Reviews Summary
The overall reputation of the company is significantly marred by persistent customer service issues and delivery failures. Customers frequently report delays in shipping, incorrect items being sent, and a frustrating return process that often leads to dissatisfaction. Many express frustration over the lack of accessible support, relying solely on chatbots for assistance, which often fails to resolve their concerns. While some customers appreciate the product quality, the overwhelming sentiment reflects a declining trust in the company, as unresolved complaints and inadequate communication dominate the feedback. This suggests a critical need for improvement in customer service and clearer return policies.
This summary is generated by AI, based on text from customer reviews
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Ordered a pair of expensive Levi jeans because they looked top notch, but when I got them they had those really annoying fashion slits in both the knees. The picture on there site certainly didn't have them so I am kind of disappointed with what I got. Gonna think next time before I order a pair of jeans off these guys again.
Asos is one of my favorite retailer stores. Since you can not see the dresses physically you can not know how the clothing item is like. I do most of my cloth shopping online and almost return %50 of my purchases. The good thing with asos is that in addition to free shipping, you don't pay anything also for returns.
I bought the Floral Hipster Bikini Pant and Top, it costs $50. Floral is very popular in this year since I find the promis wearing same styles to the beach. The shipping takes only 3 days. The work of the bikini is very good but the Pant is a little bit to big.
I'd like to shopping in asos again, I think the design's really good.
Good for anyone who has had great and memorable experiences with asos; for me its been a nightmare! I'm still waiting to know the status of my delivery :( after 54 days. Now they insist on sending replacement if reported missing; to be honest I want a full refund.
I'm frustrated and exhausted! I have stopped sending emails to the "care" team... not useful, almost automated and all I get are repeated responses.
All the best to those who have been lucky but I'd never recommend asos to anyone.
Cheers
Asos is a great site, i ordered $150 worth of clothes and got free express shipping and it came within 3 days! The clothes are great quality and im very happy with my order!
ASOS is a great website for fashion and clothing. I think that they are generally the cheapest on the internet but thats only for their in house "ASOS" brand.
The design is quite good for this brand but I'd have to say that the quality sucks..
Why can't other stores learn from ASOS? They offer free shipping and free returns all the time, and they have a great selection. They've always been so timely and accurate with their refunds- often I have to buy more than one size esp with lingerie because I never know what will fit. ASOS never minds and always refunds what doesn't fit. I love this site!
This site is 99 % reliable. I usually buy on sale products and the quality is really good. Once I didn't receive my order, wrote them a complain letter and they shipped the items again to compensate for the lost time. I deeply recomend it!
Asos is my most favourite online shopping website. It's so addictive. Awesome design, good quality, free international shipping ;) what more can you ask for.
Great website, always order clothes and accessories from here and it always arrives either on time or earlier! Would recommend it to anyone
Love Asos, I have ordered a Dress and a Bikini, fast shipping even to Canada longest I have waited 2 weeks. Very good prices and Very good quality
I've been an obsessively loyal and freeeeequent customer of asos since 2006. Absolutely love their insanely vast selection, easy-to-navigate website layout, and flawless customer service! Nothing but the best! ASOS rocks! :D
I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary. They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. Really bad experience guys!
I dunno why i love this website. But damn it i love it so bad. I will tell the world that i love asos lol
My favourite online shopping site! Really good prices free shipping and if you have any issues they are awesome to deal with! :)
I love this site. But there's one thing that is totally negative; I live in Saudi Arabia and when I ordered my package (July 12th) I marked it as standard shipping, up until this day I have NOT received my package! I've contacted them and after some back and forth emails they apologized and sent out another shipment with the same items (minus one because it was out of stock) with no additional payments, and THAT shipment too didn't arrive yet.
I have learned that when I order from asos with direct shipment to SA I should choose "Express" shipping method and you will receive your package within two weeks max. But it's too late now.
Usually great, although recently I ordered something - didn't get it. Took them 40 days to tell me that it wasn't in stock then another 2 weeks for a refund. Nearly 60 days wasted... thanks...
I like them but sometimes my delivery is wrong and I need to return a parcel with a lot of troubles.
Excellent search and navigate facilities good multiple filtering without connection drops offs. Purchasing and returning easy. Excellent customer service. Good variety of quality and prices.
Order #*******, ordered the 19th of December 2011 in Express Delivery = Never arrived! And we are today the 3rd of Jan. 2012!
After more than 10 messages / email, 0 notification to give me a day and an schedule for delivery,
0 notification to tell me if the parcel is available at local post office despite my email / messages.
Services is poor and Express Delivery non existant.
---
I asked to be refund of the Express Delivery and still no news.
I asked simply where is my parcel and still no news.
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