My first time order at asos.com, really suck. I live in Jakarta Indonesia. And when i made my order at 22 Dec 2015, i was told by system that my orders will be arrived before and on 22nd January 2016. And now, till today, 29th January, it didn't arrive yet. I made several contacts to the Customer Service, and their answers, mostly are SUCK. And yet, they were asking me to check my neighbors in case they took my orders.

I am so much with this site. I regretted buying things on this site. Compares to Aliexpress.com (China ones), this site really suck.---- Update 24th April, my orders with Asos.com been solved.

I ordered shoes through Asos and these were delivered by Hermes to the wrong address.
The person at the wrong address claimed the shoes and I had to call the police.
I notified both Asos and Hermes and their response was dismal, both of them claiming the right to deliver to a third party without my consent, despite info. To the contrary given to me by Trading Standards.

They refused to give me a refund and said that the problem was all mine.

I would say that if you are thinking of using any of these services, BEWARE!

For the first time, i went online on asos and decided to purchase 4 pairs of shoes for my husband as a birthday gift. After the transaction went through and i received a confirmation letter stating it was on his way, i received another email that my order was cancelled. They cancelled my order because they could not verify my credit card information. They wanted me to send in a copy of ID or passport, billing statement with my credit card information and a different letter with my billing address. They wanted me to send those infos over email. Why would i do that when there is so much scams and email hacking? I talked to them and they respond that this will only be fixed if i provide those documents. I shopped always online with the same card and never had this problem. For a first time shopper with them, this was very disappointing and horrible experience. Btw my purchase order was only $284.0 so it is not like it is a large amount whereas you can think it is a fraud. But again, this place and service sucks! HORRIBLE!

I am disgusted with Asos their couriers Hermes (who Asos are responsible for) are repeatedly either throwing my deliveries over my back fence or knocking at my door and not waiting for an answer and when I do answer they have gone and left my parcel in the street unattended. Asos should ensure deliveries are received safely and securely, not treated like a piece of litter! Asos who I've complained to over this have done absolutely nothing, they should be ashamed that a courier company like this is ruining their reputation like this.

On 16th December I ordered a selection of goods from ASOS for our daughter for Christmas. It is now 3rd January and I have not received the goods. Hermes are the carrier apparently. I have been corresponding with ASOS for two weeks now and have received numerous flowery placating emails apologising for the lack of delivery and constantly assuring me that they will find out where the parcel is. They now say it was left 'in a secure place' on 30th December and if I can't find it I should ask all my neighbours if they took it in. No one has signed for a parcel from Hermes, no one from Hermes has ever contacted me about delivery in spite of having my mobile number and I didn't give instructions for the parcel to be left in a secure place either. I do not believe I will ever receive these goods, and ASOS have refused to refund me because 'it is not their policy to give refunds while goods are in transit'! DO NOT USE THIS RETAILER!

This mob of crooks have a great set up. First they send me the wrong Nike shoes then they cant replace them with what I payed for (out of stock). So I asked how about this other pair for the same price you already have my $$$, but no I have to send the wrong shoes back at my cost and then maybe get a refund in 2 months. Read there returns set up its got so many loopholes for them to squirm out of paying refunds or posting costs you cover to return wrong items. Online service is just all scripted answers so save yourself that pain. It was there mistake but you have to try & hope to fix, they will not work with you to solve your issue. Like I said I was willing to take another item at the same price, remembering they have my money and they say nothing we can do just send wrong item back and we will go from there. So you have 2 choices take your chances on more cost for a return/refund or just keep the wrong item and set fire to it on New Years. Cheers

Worse Company to deal with! Buyers Beware Stay Away!

No customer service! Chat people not there to help or simply don't understand English. If you happen to have any issue, the decision will be made against you and your money, even if you happen to be a long time customer! Absolutely nothing is taken into consideration.
Most of today's websites have a feedback options on products and services. Wondering why ASOS doesn't?
The answer is simple: ALL WOULD BE NEGATIVE!
Solution is simple: STAY AWAY

I ordered a dress by Asos and was sent a wrong item which I returned. They didn't send me my money back for this wrong item even though they had received my parcel and had sent the return amount for the other dress I returned in the same package. Since I was not so smart to keep the receipt, I am not able to get my money back which sucks! They really take advantage! KEEP YOUR RECEIPT until you get your money back for your returned item!

I didn't know this Company is not located in the USA and its next to impossible to see that on the website unless you do allot of searching... on the website it says nothing about it being located in UK... Ive paid for 2 day express delivery So that's not happening. And so I miss this package before I leave for vacation. Here is another issue. There are two discount codes available on this site, one is for a overall discount of 20% and one for free 2 day expedited shipping over a certain amount spent. You can enter the discount code and it works great but then when you enter the Free expedited shipping code it Cancels out the % off and then they tell you on chat that those are the Terms and Agreements. VERY misleading. So I canceled the order on the spot. But you only have 2 minutes to cancel the order or they send it no matter what... They say its already been processed? If your outside 2 minute window. Consider the cost of sending your package back to UK from US... So if your sizes are wrong. Hope you have a big or smaller friend! So try shipping your order back to UK! This is a very customer unfriendly site and lots of hidden crap. Be very aware if you are outside of UK.

I order 2 items on monday with express shipping, cause i need the clothes before the weekend. Thursday items are still not shipped, so i contact live chat. They let me know that there has been an error at there warehouse, and he tells me it will arrive on the 1th december, so we agree that he cancels, and i will get money in 5-10 days. Friday morning, i go to my local city to buy some clothes instead, and when i get home, the package arrives, but now i don't need it. So i contact customer service about the problem, and they refuse to refund me the return cost 12 gbp. Why do i have to pay the return cost, when its they're fault?
The company is a joke. They are a billionaire company, but they have no respect for theyre customers.