I ordered sneakers in a US 6.5 and recieved an 8. I reached out to a ASOS and they sent me a replacement which was again a size 8. I reached out to customer service and they told me that they had sent the right size because a UK 5.5 is a US 8. First of all, a U. K. 5.5 is a US 7.5 and second of all, I was on the US version of their site and ordered my US size of a 6.5. It is ASOS' responsibility to convert the sizing correctly. The ASOS customer service rep blamed me multiple times for ordering the wrong size. I sent them the screenshot of my order where it CLEARLY displays US 6.5 and they continued to tell me I ordered the wrong size and they cannot replace it. After explaining to the rep that a UK size 5.5 is not a US 8 and sending my order screenshot once again, the rep admitted they were wrong and offered to send me a replacement, which I opted not to take. I would rather not shop and spend my money with a company that handles their mistakes like this and points fingers at the customer instead of handling their mistakes in the correct manner.

Have now decided not to shop with asos again. I have ordered from asos countless times and not had to many issues. However, ordered a beautiful dress and was delivered completetly different dress, color was only thing similar, with no invoice, which makes me wonder the cost of this ugly dress and am now having issues trying to get a refund. Not impressed at all with their returns service. Was disappointed not to have a choice of exchanging for a dress l like, as the original dress l ordered is out of stock. Cost $122.00 and now out of pocket and no dress to wear to a wedding.

I ordered on Asos and then realized I submitted the wrong delivery address. I immediately got in touch with Customer Care who told me no problem, they'd ask the delivery service to return the order once despatched. In the meantime, I could just order again. That's what I did... However, then it turned out they could not return the order after all. Their advice: get in touch with the people who live at the other address. Sigh.
Simply ridiculous, they cannot even handle a simple change in delivery address.

Recently, I ordered a small item from ASOS. I've waited for it for almost a month and in the end I haven't received it. My experience with the ASOS customer care was most appalling. I spoke with just about an entire CC team and their fb customer reps (ie. Each and every email or chat is responded to by a different person, repeating their automated responses blindly, without as much as reading customer messages or questions). ASOS customer care/fb teams are rude and highly unprofessional. There's no coherent internal coordination nor communication at all. Nobody follows up, nobody take any responsibility or ownership of cases. When asked to escalate my case or (after entire 10 days of back and forth messaging and a whole weekend of useless chatting) have someone in charge to call me (which seems to be clearly an option as stated on their website AND also proposed by yet another of their agents) NOBODY bothered to contact me on the phone. They just kept repeating their 'pre automated' texts, without looking once at my responses. I have NEVER had a 'pleasure' with such horrendous, beyond ANY standards customer service, EVER. I wouldn't (and won't) advice anyone to use ASOS services, ever.

I have now tried Zaful, Sheinside and ASOS and out of the three, ASOS is the true winner. I have never had an issue with shipping and the quality of the products has been what I would have expected. I am still waiting for my order from Zaful, have no way of tracking it because their tracking numbers die at the chinese border and Sheinside sizing is so wonky it is almost impossible to order and get something you can wear.
So ASOS has come through every time and quickly. LOVE it.

Well I found a dress for my 30th birthday party and I was ecstatic about it. It was the Boohoo Sequin Paneled Body-Conscious Dress. AFTER I ordered it I read all these mixed reviews of ASOS and not receiving the product or the size was incorrect. Needless to say, my experience was nothing like that. It was AMAZING! My dress came within 4 days and I was pleasantly surprised. The material was in great and it was sequins. I received sooo many compliments and I felt great in it. It was true to size. I wore an 8. I had to do a review just so people would know since there was so many reviews.

I placed an order on Wednesday, Feb 10th for a top. I paid extra to have it shipped in two days. I received a confirmation letting me know that my order will be delivered on or before Friday, 12 February 2016. I never received my order on the 12th. I emailed customer service the evening of the 12th. I got a response on the 13th from customer service stating there was a glitch in the system and they have arranged a refund for the postage and the item. I should receive the refund in 5-10 days and if a refund can't be returned they will be in touch. Today, the 15th I received a top by UPS from ASOS. It was not the top that I ordered, not even close! I paid a lot of money to have the top for an event that I was attending. I did not receive the top in time and when the top came, it was not what I even ordered. Another email sent to confirm that I will still be receiving a refund. I will never order from them again!

Best experience from an online retailer I've ever had. Order a £16 watch, got home to find my gate lying down horizontally in my back garden and the watch delivered in our recycle bin. Cost me £250 to have the gate repaired.
Followed their protocol dealt with them not Hermes.
1. Asked me for a statement.
2. Asked me to email pictures.
3. Asked me to get 3rd party quote.
4. Asked me to wait while Hermes responded.
5. A Hermes delivery driver appeared at my front door when I was at work, my wife answered and found his demeanour threatening. Informed ASOS of this and they stated this was standard practice. BE CAREFUL IF YOU ARE A SINGLE WOMAN LIVING ON YOUR OWN!
6. ASOS asked what evidence I had Hermes had done it, I stated has much evidence that they had they hadn't.
ASOS then stated nothing to do with them and they would be doing nothing for me.