Don't trust the two day shipping...

Also, if there is a discount on your order, and you return just one item from the order, instead of a pro rated refund amount, they take the entire order's discount off that one item, which means they get merchandise back in stock but you only get pennies back as a refund.

You can never speak to a real person about customer service issues.

If you like what you got- great. If you have an issue, tough luck!

Cool styles, but not worth the price or hassle.

Web site with nice stuff, what a pity they have a horrible customer service and tracking information. They do not give any useful information about the tracking and they work with a local courier if you buy out of Engand which do not give neither any info until the product do not arrive to the country. I never received the articles I ordered, they gave very confusing information from Customer service (which is complicated and slow), saying they were sending back the article and refunding it (only because I asked) but I never knew anything else and they do not answer when I ask when I will get the refund. I do not know what to do because they only way to contact the customer service is by mail and they were repeating same useless answers at the beginning( always different people) or directly they do not answer...

Please Please Please Please. To anyone who shops with ASOS. NEVER do it. Please Never shop with ASOS. I RARELY EVER POST MY OPINION ON ANYTHING BUT AFTER THE APPAULING CUSTOMER CARE I HAVE RECEIVED AND CONTINUALLY BEING PATIENT, I FEEL LIKE I HAVE BEEN PUNISHED FOR IT. EVEN IF YOU HAVE ORDERED FROM THEM BEFORE SMOOTHLY WHICH I HAVE, PLEASE NEVER ORDER FROM ASOS. MY STORY IS TOO LONG TO DOCUMENT BUT I FELT COMPELLED TO WRITE TO ANYONE WHO MIGHT BE THINKING OF OR EVEN SHOPPING FROM THE SITE RIGHT NOW- JUST STOP, DONT DO IT. THE BEST THING I CAN SAY TO WARN PEOPLE AS I CANNOT TELL MY STORY IS NEVER SHOP WITH ASOS. NEVER SHOP WITH ASOS, NEVER SHOP ASOS, NEVER SHOP WITH ASOS, NEVER SHOP WITH ASOS. IF YOU TAKE ONE THING FROM THIS IS TO NEVER SHOP WITH ASOS.

I ORDERED A CLUTH BAG FROM ASOS, I RECEIVED A CONFIRMATION EMAIL AND TRACKING INFORMATION FOR MY ORDER. I WAITED A COUPLE OF WEEKS FOR MY PACKAGE TO ARRIVE AND I THOUGHT IT WAS RATHER UNUSUAL FOR IT TO TAKE THIS LONG FOR A PACKAGE TO ARRIVE FROM ASOS. SO I USED THE ONLINE TRACKING TOOL TO RESEARCH WHAT MAY HAVE HAPPENED. THE TRACKING SEARCH TOOL FOUND THAT THE ITEM CLEARED CUSTOMS AND NOTHING FURTHER. I CONTACTED ASOS ABOUT MY ORDER THROUGHT THEIR VERY COMPLICATED HELP PAGE ON THEIR WEBSITE WHICH ONLY ALLOWS YOU TO CONTACT THEM BY EMAIL( CHAT IS NEVER AVAILABLE). TWO DAYS LATER I RECEIVED AN EMAIL RESPONSE TELLING ME WOW IT HAS BEEN A WHILE SINCE YOUR ORDER SHIPPED AND SORRY YOU DIDNT GET IT BUT WAIT 48 HOURS FOR THEM (ASOS) TO RESEARCH THE MATTER AND GET BACK TO ME. THREE DAYS LATER I SENT A REPLY EMAILT TO THE AGENT WHO REPLIED TO INITIAL INQUIRY AND RECEIVED NO RESPONSE. I HAD TO START THE ENTIRE INQUIRY PROCESS AGAIN ABOUT THE ORDER WHICH I STILL HAVE NOT RECEIVED ONLY TO GET ANOTHER EMAIL RESPONSE EXACTLY THE SAME AS THE FIRST ONLY WITH INSTRUCTIONS FOR ME TO SEARCH THE EXTERIOR OF MY HOME FOR IT AND CONTACT MY NEIGHBORS IN CASE THEY RECEIVED IT FOR ME. I HAVE ORDERED FROM ASOS FOR YEARS AND NEVER HAS A DELIVERY PACKAGE FROM THEM TAKEN THIS LONG TO ARRIVE NOR HAS IT EVER REQUIRED A SIGNATURE UPON DELIVERY OR GOT LOST ANYWHERE ON THE EXTERIOR OF MY HOME. I AM FURIOUS I HAVE DEMANDED A REFUND AND I STILL HAVE YET TO GET A RESOLUTION WITH ASOS.COM FOR THIS ORDER NEVER RECEIVED. DO NOT SHOP ASOS.COM

Worst customer service, instead of trying to help you they keep repeating their script over and over again like its gonna help. Their international delivery sucks, my package was lost and no one was unable to help. They could not even resend it via express delivery as a compensation for the 2 months that i waited patiently to receive for an order that i never received. Id you are outside the UK and want to order online DO NOT USE Asos if you want to avoid disappointment.

I was expected to receive my order by April 7th, but I didn't. I wrote many e-mails to them but they only say: you will have to wait for 2 more weeks, blah, blah, blah, etc.
There is only someone different who replies the e-mails (from Customer service), so they go on repeting the same "bul... t".
If I decide to wait till April 25th, as they "suggested", then THEY WILL SEE WHAT TO DO.
Do yourself a favor and don't waste your time and money on this site. They only want your money, and they have THE WORST customer care staff. NEVER AGAIN!

I recently ordered two dresses from asos for my daughters communion they arrived didn't suit so I sent them back to the post office unfortunately I washed my clothes that night with my receipts from the post office in but did not think much of it as I sent other parcels back to river island and littlewoods the same time and recieved refunds a week later upon contacting asos to find out when I would be getting my refund the replied they hadn't received my items and basically im £90 down with emails saying nothing I can do about it unless I have the receipt joke of a company I will never shop with them again avoid if you don't want to waist your money

I recently ordered a blazer from ASOS, though, the delivery was quick, I was very disappointed with the product itself.

1) It smelled like perfume.
2) It was badly worn.

I'm highly upset by the situation I cannot believe I paid so much money for a blazer that I had no idea was used because nowhere on the website does it say used item. I am in the process of returning the item and based on previous reviews I anticipate a fight to get a refund. First and last purchase from this company.

I'm told that in the past this company was good. Through England, has US website. Don't order from them. I ordered one small item, got all the email notifications saying it was on it's way (including tracking number) and then before it got to my town suddenly the tracking stopped. Tried working with ASOS - finding a complaint email is difficult and got lots of "sorry your package hasn't arrived, we're looking it". Finally after a month of emails, I went to their FB page and started posting comments on their articles - found out that lots of other people had the same issues. Then the FB commentator for ASOS (there are many) responded back and asked for SSN and DOB to refund the order. That's when I quit, filed a bank fraud with my bank and am letting my bank fight it out. I only wish I would of saved myself the stress and read reviews before ordering from this company.

I have used the company for a number of years and recommended them to friends... then it began. First order of 2016, didn't arrive, it took another three weeks for the refund to be made. Live Chat was polite but useless. I have a 24 hour concierge service in my building, and all packages have to be signed for... but ASOS didn't bother to say it was THEIR issue. Of course since the items were all sale items, nothing could be resent, except a pair of shoes in the wrong color. I gave up complaining and thought I will try again before my vacation. All sale items and once again... nothing. I contacted them and the same performance. This means two orders this year alone, nothing has been delivered.

Don't be fooled by free delivery... just be happy if you get ANY delivery.

I strongly believe that at least half of all extremely negative reviews are not real and are placed by competition sites. In a world with full of Chinese one time use garbage products ASOS keeps the quality and patterns so high. I shop there over ten years - NEVER had a torn or stained item delivered, this is an utter lie, all items are delivered as they should, in a good time frame. The variety is amazing especially the dresses. You can return the item easily through your post office - they have already a sticker for your envelope and also a page that you can notify on what was wrong with it. After sending it back you simply wait the credit amount in your credit card. I never missed my money from ASOS. The site is amazingly friendly with a catwalk option so you can see the garment in move - how many sites have that? I will continue shopping in ASOS and I highly recommend it!

Although there was only one attempt to deliver it which I missed, it still came early. Of course the dress I purchased was as lovely in person as online but I was especially impressed with the packaging. It was impeccable. So neatly laid in the bag and gave super easy instructions for returning. Even gave instructions on how to keep the garment in good shape and included a hole in the bag it was shipped in to carry as though it were a shopping bag. How cute is that? They really care about their presentation to their customers which is SO important to me. I'm so happy with what I received. Can't wait to order again.