I placed 2 separate orders around 9pm at night using the card scanning software for ease of inputting in my Credit card info. I also had a promo code of 100$ off 350$, natural each order was around of above 350$. The next morning I get an email saying my credit card information was entered incorrectly and that both orders were canceled. I went back into the app to place the order again and the promo code no longer existed. When I tried to contact an actual person- they apparently don't exist either! The customer service is via an online chat- okay fine, until this online chat personality tells me the code expired at 8am the next morning (I went to replace the order at 9am after seeing the email!). When I asked for a phone number to a manger of customer service, the online chat responded that they don't even have a call center. You forever lost a good customer! Your items can be purchased elsewhere.

I ordered a prom dress from asos. I got it in 2 days and was so excited! When it got here it was the wrong dress! It looked nothing like the original dress i ordered! We looked for a phone number everywhere and they don't have one. I emailed them and they said they would get back with me within 48 hours. It was over 2 days before they got back with me. They said that the dress i ordered was out of stock and they couldn't do anything about it! Where did the dress go that i had ordered because it wasn't out of stock when i bought it! Was it already out of stock so they just sent the wrong dress hoping i wouldn't notice?! I am not happy and definitely will not be ordering from asos ever again!

I am VERY angry about the customer service (or lack of) that is provided by Asos.
I ordered a dress online but the package that arrived was a completely different item. When i tried to call to get this sorted out i discovered that there is NO customer service number and basically the only way to get a customer service issue resolved is via email correspondence with customer service reps. My rep changed with each email i received which meant i had to relay the same details and information multiple times, which is not very accommodating to the customer. I am still working to get my money back or the actual item I ordered after 3 days of emails - they take about a day to respond. This could have been a 30 min phone call at most if they just had a f*cking number to call! I am never ordering from Asos again - guessing from the other reviews it will probably take months to resolve this - who knows if i will ever get that dress or my money back. $#*! ASOS!

The customer services = zero.

I ordered 2 dresses + shoes. They were too big so I returned my order. A month later I still didn't receive any refunds (217EUR!). I contacted Asos and their first question was to take a copy of my return paper that I received in the Post Office. After a long LONG search I dind't find the paper. I told Asos that the paper was lost and their respons was => the return is your responsibility so we can't help you any further. I was outraged! So i started looking in my e-mail for evidence or anything at all. Then it hit me => I still had the pdf of the return label. I was able to track my order and contact Belgian Post office. They had all the proof in their system that I did return my order and I was in my right.
The worst thing about all of this is:> Asos had all the information because they make the return label for you. So they actaully try to scam you.

Sorry for my poor English (wanted to explain in English so everyone is warned)

I've never had a worst experience shopping online. It's been over a month I still haven't received my package... the customer care is clueless, spoke to 5 different people over a week and no one knows anything. I was told it would arrive on the 13h of March it didn't then I was told by the latest the 29th, it didn't. I was told to call the post which I did and thy have no record of my package. Now I'm being told I'm being refered to investigations team to find out where it is. I can't get a refund for some strange reason... THIS IS A SCAM. Stay away. They'll take your money and deliver nothing... and your left to figure it out Caz no 1 can help... don't do it I beg you..

No tracking for the orders in Taiwan. Customer service chat is helpless. The order I placed later has arrived earlier. Once my cousin waited forever for the package delivery, and he chatted with the customer service. The answer he got from them is: wait couple more days after the estimated dated, we don't have the tracking for ur package, what they know if the package has arrived at ur country. What the answer? And he waited for over a week, and asked for REFUND. They asked him lots of questions, and try to get the refund process so hard!

Been trying for hours to resolve this issue of a refund. It's been a maddening waste of my time. I ordered with a prepaid gift card from my birthday. After the funds were spent I threw away the card some weeks later. Now ASOS refunded the prepaid gift card, and refuses to give me any of the old card information. Their "customer service" just keeps repeating to call the gift card because the refund was successful. I have tried calling the gift card, however I have NO information to give them. No card number or exp date. So they have nothing to help me. They can't just offer me a new gift card because I tell them a company called asos refunded an old gift card, can you give me a new one? No I don't have the number, no my name isn't on it. Ok thanks... I can't reach a single person. There isn't a number and the social media is useless.
Unless you don't care about the money you are spending, DO NOT SHOP ASOS. Most of the items have to be returned for sizing reasons anyway. I have Been a customer for years, and haven't had any problems returning. Now that I see how terrible customer service is when you DO come across a problem, I can't justify giving them my business. They don't care. So I don't care.