I ordered two dresses of ASOS for my bridesmaids. The dresses arrived on the exact day they were predicted to arrive and they were very true to their color as seen on the screen. They were also true to size which was good! Other then the length, neither dress will have to be altered! There was a few strings coming out of one of the waist bands on one of the dresses, but for the price ($79) I was not expecting perfect quality. We are very impressed with what we received and will definitely be ordering from here again!

Im true shopaholic fashionista, and there is no place like Asos! They have all the clothes I'm looking for, it seems to be extremely hard to find web stores that has both casual and latest fashion clothes, but they do both! I love the fact that they have this video showing all the clothes and shoes, it helps sooo much. And they actually have small sizes (UK 2-4) and they are not always sold out (comparing to places like Zalando, where I don't even mind going anymore because_everything_ is always sold out...). I couldn't be more happier with any website, they also deliver super fast even internationally, and prices and quality are really good! Once again ordered one shirt and i can't wait for it to arrive!

Honestly so disgusted and disappointed in this company. For anyone looking to spend on this company please take my advice and SAVE YOUR MONEY. I've ordered from Asos now twice and BOTH times my items have been "delayed" and I've received within 30+days from the day I bought it. Ridiculous. Normally I wouldn't even mind getting it at a delayed date, but when I originally made my recent purchase I noticed on the date of delivery that they stated "no later than", which like everyone else I assumed I was safe receiving it before my event especially how they emphasized the "no later than...". As I was expecting my package on the date, it never arrived. As an extremely frustrated customer that now has no outfit to wear on a very important day, I took to their live chat, and all their customer representative offered me was an insincere apology, and told me that they were able to do nothing about it(BOTH TIMES). I then asked them to send me some sort of proof that my package was sent on that day and they claimed they were unable to do that for me. As a customer and having this now twice happen to me, makes me wonder if this company even ships their packages on the date they say they do, because again I find this extremely ironic having the same exact thing now happen to me twice. The reason I'm so frustrated is because of how established this company claims they are, yet their delivery takes months. I've ordered *******@missguided *******@boohooofficial before and to my understanding when they send internationally (free at cost), they actually send the package no later than a week. After my last experience I know to never spend a penny *******@asos, and will make sure to advise others not to as well!

I ordered from Asos earlier this month. It was my first purchase. I read a few reviews about them. I was hesitate, but ended up ordering anyway. The skirt I ordered was gorgeous! Even better than pictures. Great quality and price. It shipped to me in less than a week. Skirt was small, and I had to return. I was refunded the entire amount after a week or so. And this is what I call the perfect shopping experience! I'll definitely be back to order.

I ordered a dress three nights ago from this company for my bridal shower. I was charged immediately, but never received a confirmation email about it at all to know my order number, status of my order, etc. I started a live chat for support and was told the only way they can get to the bottom of it is for me to send my bank statement that shows I was charged and any other charges to my account since the order I placed with them. I was told I could black out my personal information and that it was safe. When I asked if there was any other way to search for my order (email address, billing address, shipping address, phone number) they said no, that the bank statement was the only way. Curious, I went online to see if there were any reviews of this site, as it was my first time ordering, and all the negative reviews only confirmed my suspicions. I let the girl know I was uncomfortable sending my bank account and that the reviews online have me concerned about the way this company does business, she told me it was the only way to get it resolved, I asked to speak with a manager, she told me there is no manager as this was a live chat, but I could give my phone number for someone to call me back, but that I would just hear the same news as this is their policy when dealing with an issue like this. I asked if there was a number I could call instead of giving mine and her response was: No sorry we don't have a phone number for you to call as we are an online retail company and deal with queries online, we're not set up for a high number of calls. I'm happy to arrange a callback for you however, I would need a phone number and a time to give you a call please. Maybe I don't know much about online shopping (I thought I did), but I truly have never heard of such a thing. Looks like I'm out $89 and what I thought was going to be the perfect dress for my bridal shower. Terrible service. Total scam.

I always get my items on time and they make returns really easy. If you're a guy looking for more euro-style items, this is a great place to shop!

Company is a scam and words can't express how absolutely horrible they treat their customers as well as take your money and don't give you the merchandise. There packaging is horrible and has arrived town to pieces in the in plastic bags they use so it is very likely part or most of your order will be missing. There is no way to co tact this company other than live chat which I believe is all machine generated and the responses you receive through the live chat are identical. This has given me nightmares of having robots oversee my concerns and multiple issues I have had with this company. Buyer beware! You will be extremely sorry that you ever gave a penny to his company! I am in the process of filing multiple claims to the authorities regarding their unethical and extremely

Wow, I was pretty excited with my purchases with ASOS. I purchased 2 dresses, a pair of shoes and a clutch online. The next morning I received a strange email asking for for information:
A copy of your passport, ID card or driving licence.
A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
The shipping address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.

Um, hell to the no! What kind of legitimate business runs this way!? The very end of the email was even stranger, talking about how my funds would be released back to me in 10 business days...

Ok, now I feel I have just been scammed:(
Time to call my credit card company!

Just a quick FYI to any/ all customers reading this.

Do not purchase from this company unless you have extra funds to not only pay customs charges but then to pay large sums of money to return items to them even if your reason for a return is that the item was falsely advertised on their website.

I purchase 8 identical items for my wedding, used the size chart to order sizes and received items that looked NOTHING like the item that was on the website.

I contacted Customer Service to see what they could do to help me out as I am in Canada and returning the items would cost me another $60. Keep in mind that the items cost $130, I had already paid $40 in customs charges that I wasn't going to get back, and the items I received looked like maternity clothing instead of the photo online that looked great.

I was told "the Manager has agreed that you can return the clothing" "you are responsible for the postage" "I have done all I can do".

I shop at ASOS all the time and am a loyal customer and they weren't even willing to work on a solution with me.

Please don't trust these people with your orders.