Okay so before ordering from here i was super hesitant given all the bad reviews but I did it anyways & took a chance. Im so happy I did! I ordered monday night & all my stuff arrived thursday morning(today). I ordered 3 pairs of shoes(2 heels/1boots: all came exactly like picture) & a bikini which came exactly as i imagined. They gave me a tracking number the next day. From georgia to florida where i live. They also threw in a coupon for hellofresh which was cool. I ordered through paypal just in case i wouldnt get my items. Anyways yeah in def. Ordering again! Their selection of stuff is so diverse & so cute. Thanks asos! Ill spread the good word on you guys.

BUYER BEWARE. DO NOT EVER ORDER FROM THIS FRAUDULENT SITE. I ORDERED A PAIR OF SNEAKERS AND THEY SENT ME A DIFFERENT SIZE WITH A FAKE INSERT OF THE SIZE I WAS ASKING FOR. I HAVE THE SAME SHOE IN A DIFFERENT COLOR AND WHEN I SIZED THEM UP THEY WERE COMPLETELY DIFFERENT. I THEN PROCEEDED TO FOLLOW THE RETURN INSTRUCTIONS AND 24 DAYS LATER THEY ARE CLAIMING THEY NEVER RECEIVED MY ORDER AND WILL NOT RETURN MY MONEY. THEY ALSO GAVE ME A FAKE TRACKING NUMBER TO COVER THEMSELVES BUT IT DIDNT WORK. DO NOT EVER PURCHASE FROM THIS SITE ESPECIALLY IF YOU NEED TO RETURN SOMETHING.

DO NOT buy anything from ASOS. I ordered a jacket in size 8 and was sent a completely different jacket in the wrong size. I tried two different chat correspondents and the only thing they could offer me is sorry and to send it in for a refund. I don't want a refund, I want what I ordered... I emailed ASOS because no one would help me and it took two weeks before I emailed AGAIN asking if someone could reply to me. I have been emailing them for days and they still will not replace my item! This is a terrible way to run business. When a company makes an error (or two errors!) they are responsible to fix it! But ASOS just wants your money they don't care one bit if you get what you bought or not. NEVER BUY FROM ASOS.

DON'T BUY FROM ASOS: If possible 0 stars. I have never received my parcel, they stole $145 dollars and the delivery tracking is a fake. They have the right address but they actually never came to my place. The tracking says: delivered but it's not. It says "signed by...( nobody, of course).
I am reading now ( too late) awful reviews about those guys everywhere. They just delete the bad posts on Facebook but they can delete the comments under their promotions.
You are the worst, really! I liked the products and the website but the delivery is important too so change your Australian Courier because they definitely take the parcels. Shame! I want my money back and I am not going to stop here.

I'd of given this company a minus if I could. Selling fruit of the loom items printing something on it and charging £75... Then went you try to return something they act all stupid and send a replacement of more substandard rubbish and on top of that it will take you 4-6 weeks for the pleasure. All this is after they have told you what you require. Even if you asked for a refund ASOS will tell you that you didn't!
I would in now way recommend this company to anyone it's really bad

This is the first issue I've had with ASOS, they're normally great, but this last experience was extremely disappointing. I recently made an order through ASOS using standard shipping which gives you up to 60 minutes according for their website FAQs to amend/cancel the order. My issue was that I'd accidentally selected the incorrect shipping address and hit "pay now," and realised the mistake second I'd paid. I didn't even want to cancel the order, I just wanted to update the address, literally the minute I submitted payment.

The order went through, I double checked and saw that it was the wrong address, and following ASOS FAQ instructions, went to cancel the order as this would be the only way to fix the issue. Not more than a minute after I'd paid, the option to cancel the order was simply not there. I tried this on an iOS device, and Android device, and a PC, and the option was simply not there. I then saw that this was because the order was made through Afterpay - apparently you don't get any options if you use that as a payment method. Which I find extremely ridiculous because at least one competitor has obliged in a similar situation.

Funny thing is you are never told at any point that options to change delivery address/cancel orders vary wildly with payment methods.

There is absolutely no way I can collect the order from the address it was sent to, which is even worse because ASOS suggests as a fix for this issue that I wait for delivery then request a return. HELLO. How does that fix the issue if you're not able to be anywhere near that address.

I mean, come on guys, I tried to fix the problem within a MINUTE of placing the order. Seems a massive run around for a tiny mistake!

Worst experience... i have order alot of stuff which was on sale on black friday... they told me your products will be deliver to you not more than 14days which was already too long but i didnt receive any email, message from asos team after waiting of almost 24days then i decided to contact them... i have contacted them online after waiting one hour in a queue... they told me your order was cancelled by asos... i told them you didn't gave me a single message about it... they literally said you can order again... what a great disrespect i got from asos... we used to buy alot of stuff from asos but now i strongly dislike the company because they dont give respect to their customers... i wish i can give zero star if you need proof email me: *******@rocketmail.com

Don't rely on ASOS to delivery your package on time, or good cusotmer services in Canada. I ordered 2 dresses for some Holiday events and they were expected to arrive 2 days before the first one. They didn't come until 2 week PAST the expected delivery date. Come to find out it's because ASOS entered my postal code wrong on the packing slip. I emailed ASOS customer care three times, once to ask why it was so late as the tracking only said "left Facility" a full week past the expected delivery date, and all they did was tell me how to track it, which as i stated in my email i already did. When I got my package I sent them pictures of what was entered on my order and what was put on my package, and all they said was sorry you you expected it sooner. They responded that it's out of their control. How is what they entered as a shipping address not within their control?

Also CANADIAN shoppers - they do offer a discount to offset the duties, but it is buried in their website and not something they will honor if you miss it after placing the order but before it was shipped. I paid $52 in duties for a $170 dollar order...

Overall really not impressed with the lack of attention to detail, and even more unimpressed with the accountability of the customer care team after the fact.