Their customer service is the worst. Do not order an item from them. Delivery gets delayed without any notification, and when you reach out to them, they just send an automated reply message. It's very annoying. Also, they can't even track their own customers' orders. They send an email asking customer to review the items when the item hasn't arrived yet because of the dealy. Just don't buy it from them. It was my first time buying an item from their online store, and the experience was horrible. I'm never going to buy again.

I ordered a North Face puffer jacket from asos for 200€ and in the mail i got a scarf! I think that sums it all.NOT A TRUSTWORTHY COMPANY!

It is the worst experience ever.
Shipped to Canada, got 75$ of custom duty fees for a 213$ order (35%!).
Mistakes in order. Poor quality items.
To be able to return the items, you are obligated to pay a ridiculous amount instead of shipping by yourself to the address.

AVOID!

This company wins worst customer service. After most of my order wasn't delivered, and trying for weeks to work out the problem with 5 or 6 different ASOS customer service employees, it seems i may finally be able to get a refund. It really shouldn't be that hard. Great site but if something happens to your order, good luck getting anyone to help you. It requires maximum effort.

Terrible experience with ASOS. They owe me $300 in refunds. I returned their package from the post office bc they lied to me saying the shipping is free. Post office asked me to pay almost $150 for shipping. It is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse. This company is very, very dishonest. I will take legal action against them and I will write reviews every where to let their customers know. Shame on you ASOS..

My experience has been really disappointing. I was charged high cost for customs whereas it is mentioned on website that orders below $150 cad will be free of custom charges And customer service was unable to help me and kept telling me to contact local customs office and find out why I was charged when they should have directly contacted their courier provider and helped me out. I had Very bad experience and will make that I do not recommend ASOS to anyone and also make them aware of what happened to me.

It's been 30-days since my order was shipped from ASOS. I'm still waiting for the package. Estimated delivery date was over three weeks ago and I've had an open dispute with ASOS about the shipment for over two. ASOS hasn't claimed this to be an issue and proceeds to recommend I continue to wait for the package to arrive.

Package is a single shirt, shipping was paid standard shipping, address was street address within U.S. Five emails to ASOS asking for a refund with no progress.

I waited for one item to arrive to my home for two weeks with delivery only a day late. I contacted ASOS about an item that was sent to me in an incorrect size and need an exchange right away because my size normally runs out fast.

All they can say is make ANOTHER PURCHASE as an "exchange" since the item that is in my possession currently has to be sent back to them in order to prevent fraud. What the F is an exchange if it involves that crappy retailer taking people's money? They don't even have your back when a product ends up lost in the mail.

This is why I let them know that I will not buy from them again and to comp my money when they receive the product that I'm soon returning.

Good riddance, ASOS!

So disappointed with asos. I was about to send the item back about one month ago I received it. But when I brought it to the post office i couldnt send it back for free so I send it back on my own costs but not with a tracking nr. It would cost for me to much. Now I am waiting for an answer or my money but it's seems they act like i have to proof it. I am really angry first about the time I lost to get contact and answers from their costumers care team, then they lied it was about 45days ago but it wasn't. I was like ok I will send it back the normal way I have just an bill for the price it took from my land to them but no evidence so now they have my money and the jacket. And it's now about an month ago I sent it back. I was tree years buying from asos and it was not the first time I returned something back but this time it's ofiecly they changed rules how they work. Maybe it's all brexit fault so they give a $#*! about customers from other countries. Who knows,... Its all about the so Asos $#*! you. The star is just because there is no option for zero stars rating

I've spent hundreds of dollars on ASOS and I will never shop there again. Whether it be their hoodies that seem to lose their quality after the first wash, shoes where the sole literally comes out after a few uses, or jeans and shorts that are a bad material and fit awkwardly... the list goes on. I can only pray that fast fashion sites such as ASOS die at some point in the near future.

If you want cheap, good quality, you MUST check out Uniqlo instead. I don't have a bad thing to say about that brand in terms of quality and affordability.

Was supposed to have free shipping with my 80$ order, this turned out to be false because I had to pay 14,78$ at pick-up. Very disapointed.

There is no customer service for this company. I purchased an online gift card and accidentally misspelled the recipients last name. After no less than 10 attempts through email and Facebook I have had no response and there is no contact number. Be aware you will lose money if you have any issues with your order! I will never purchase from here again!

I'm already waiting 6 months for my 300 euro refund... you customers service is awful. I haven't received my order and they offer me a gift card...

This was the worst buying experience I have ever had! Even paying the premium delivery, ASOS failed to deliver my order on the indicated date. I said to them that if not received in 48h, I didn't want the order anymore and would like to cancel. This is when ASOS starts to make customer life hell. They make it impossible to cancel an order. This is some kind of harassment, because they want to oblige you to receive the order even though they failed systematically to deliver. The customer care is the worst I have ever seen. They keep no track of your issue, every time you need to explain everything again and no one is able to resolve nothing. It is a nightmare! Every time they ask for more 48h to investigate something that is not the customer problem. If they have any problem with their delivery service provider, they should resolve this. It is not a customer problem! I have never seen such terrible service in my life! It has been 7 days since I made the first complain and daily I am having endless discussions with them and I see no resolution.

Canadian buyers beware! I went to pick up my ASOS order today and guess what! They surprised me with an extra 25$ COD remittance charge for the shipment of my order! An order where the shipment was supposed to be free! I bought an extra idem that cost me 40$ only in order to get that free shipment. This is extremely frustrating and disappointing. Around 65$ that they made me pay because of lack of information.
Moral of the story, beware! Although I love the new items I bought, I feel like I could've found the exact same things at a different store for not only a better price, but also without this miss communication that caused me an extra fee. I feel like it was not worth losing all that money.

I talk a bit more in depth about the products I purchased and my general experience using the ASOS website. Overall a really positive experience.

My wife bought me a gift card for Christmas and when I went to register it on there website to use it I had discovered that it had already been registered thus rendering it useless to me. When I contacted Asos through there 'online chat group' for the first 30 minutes it was me against a computer and none of my questions anywhere close to being answered and then 'Martyn' introduced himself and then he was gone never to return... ever! My wife worked incredibly hard to earn the money to put onto that gift card only for it to be taken by Asos, sorry stolen by Asos and there doesnt seem to be any way of speaking to anyone to put it right. I guess that how they like it as thats how they have set up there company

This was the absolute worst customer service I have ever experienced. They gave me the run-around for weeks after not delivering my package. I wish I could give 0 stars. I have never had a worse experience with a company. They are absolutely incompetent. If you want to ruin your Christmas and talk time and time again to customer service agents that know nothing via online chat at midnight (only time they are available), order from here. If not, go elsewhere. I will never order from here again for as long as I live. I spent hours and hours of my life trying to figure this out only to be given empty promises and no fulfillments time and time again. I won't go into the details but my order was supposedly shipped twice. When I contacted them again, they said it was never shipped and that they were out of stock. They gave me a refund but I had ordered the clothes on black friday sale and as a broke college student could not afford them at full price with the refund. DO NOT SHOP HERE. THEY ARE AN EVIL CORPORATION WHO DOESNT CARE ABOUT YOU AT ALL AND WILL DESTROY YOUR HAPPINESS AND SUCK YOUR WILL TO LIVE. I speak from experience.

I ordered 2 packages from ASOS WELL over a month ago, which were gifts yet have not arrived. I contacted ASOS regarding this NUMEROUS times their responses were extremely slow and not helpful at all- all reiterating the same useless response that I had received before. After contacting them multiple times I FINALLY find out that both packages were lost WEEKS after. You would imagine that they would issue me a new packages ASAP, right? But no, it's been at least two weeks since and I have not been sent a replacement. When telling them to cancel the replacement and return my money, since I'm extremely unhappy with the customer service, I was told that they had sent me a replacement. However, this was untrue as was confirmed by the person I spoke to after. I am extremely frustrated with their slow and useless replies during this lengthy period where I have constantly been contacting them. I will never order from them again and don't recommend them to anyone, their customer service is appalling.