ASOS sitejabber review

ASOS has a wide range of different brands that are all working with ASOS. It has a similar umbrella style shopping experience to websites like YesStyle, where you can browse based on brands, colors, or other filters. ASOS also has their own clothing line which tends to make affordable dupes of trending items.

My shopping experience was pleasant. I like that there is a wide variety of options and that you can read reviews of items before purchasing them. Quality of items will of course differ based on the individual brands. I bought three items, of which I kept only one. The only annoying thing for me was that ASOS will remove items from your cart after an hour.
The shipping took a few days, and once I received and tried the items, filling out a return online was very quick and efficient. The shipping is pre-paid, and you just have to drop off the package at a local UPS store. Even though I wasn't pleased with some of my purchases, the overall experiences was so painless that I wouldn't mind doing it again. I also do happen to adore the dress I kept, and I think that you can get really lucky and find some hidden gems.

As for sustainability, it really depends on the brand you buy from. If you buy Nike, it isn't sustainable, but usually smaller brands like the one I purchased from tend to have more ethically produced items.

Overall, I highly recommend that you give ASOS a try. Just hold onto any receipts, and you should be fine if you have to return something.

As company you should inform that if you purchase a product from Canada you will be charged 70$ By custom for 160$ worth of products, i got told by customers service to contact custom before purchasing any product from ASOS. This will be my last purchase and I will make sure anyone else I know does not shop with this company anymore. Horrible company and most of all horrible customer service. If you're from Canada be careful purchasing product above 100$ because the product will not be delivered and you would have to go to post office and pay a ridiculous amount for your product. Be smart this company isn't worth paying 70$ custom fee for 160$ worth of products.

I choose free option as delivery and ASOS sent paid DHL and now they want me to chase my money!
So rude!

I've never had more problems with customer service than I have with ASOS. I purchased a slim fit button-up shirt in December. With no update from the tracking number I was given (that gave no status on the location of the parcel), and two months waiting, it still hasn't arrived. I can understand the one or two-week delay cause of the current situation and backups, but two months?

I then contact customer service that told me it would be in by February 1st. Still didn't arrive. I then contacted them again where they've sent me a template asking me to do a checklist and check porches and bushes, along with contacting the local post office.

After proceeding with the checklist and informed them I've waited for an extra five days after contacting the local post office, they sent me the template again and said it should have been delivered. Then, they tell me to go check with my neighbors.

We're in the middle of a pandemic and they're wanting you to randomly go up to random neighbors and ask them if they have your package. They told me it could be in several areas... I listed one address so the comment of "number of areas" confused me.

They're turning the whole situation into a scavenger hunt and interrogating you with questions when they don't even provide you with tracking statuses of the package where you don't know where it's at. They have some good products but would recommend being careful as the customer care team is not helpful. More likely not going to buy from them again

I typically have a good experience shopping at ASOS but my last order was extremely disappointing. I paid $35 for express shipping only to have it be delayed significantly. Of course, I understand that COVID has impacted delivery services for all online stores but ASOS was the one place that didn't even offer a refund for shipping. Horrible customer service!

Horrible customer service! I made an order and two weeks later I was told my package was lost by the carrier company. I was sent a replacement package and had to pay double duty fees on it only to get my package and find that there are items missing! Customer service was very unprofessional and unhelpful with dealing with this issue! I'm very disappointed with my experience at ASOS and the fact that I'll have to avoid buying from here even though I like their clothes.

I had to pay an extra $15 at the post office once my package arrived. Not happy at all and not ordering again. They're a bunch of crooks

I ordered a dress from ASOS. It never arrived. I contacted Customer Service. They told me I just needed to wait for another 10-12 days before they can do anything to help me. I was supposed to do all of this work, like contact my local post office, check with neighbors, etc. The biggest problem is they sent my order WITHOUT a tracking number, so I couldn't actually do anything to try and find the lost package. I waited the extra 10-12 days. Contacted again, it took more than 30 minutes for the robot (or really incompetent rep) to give me a refund. She couldn't form sentences, she didn't know how to use proper grammar. She refused to read my messages explaining all of the work I did. She told me 3 times to do those delivery checks. Then she put me on hold multiple times. THE WORST PART IS THEY DIDN'T REFUND ME THE ENTIRE AMOUNT I PAID. They shorted me about $5. Never shop with ASOS! It is not worth the hassle and their clothing quality sucks.

ASOS sent me two defective dresses will i had to pay $128 of duties for. Now they refuse to resolve the problem at all. I paid for something new and they sent me two dresses with defective zippers. The only thing they offer me is a refund when i return the dresses which i have to pay for the shipping label. Meanwhile the money spent on duties is garbage because I've got no product. Also they are extremely rude! Over email they ignored all my questions and over live chat i was terminated 4 times 3 of the which they just stop responding and the last one literally said: I cant do anything for you bye. NO ONE SHOULD BUY ANYTHING FROM THIS WEBSITE. GOOGLE THE BRAND AND BUY DIRECTLY FROM THE FIRST PARTY.

It's a bad company. They sell the clothing at low-mid price. The quality is as good as walmart. If you live in Canada Qc you will be charged for each package you received even if they said free shipping. I got a 31$ fee from DHL for one shirt worth 36$ and another 14$+tx from Canada Post for something worth 64$. Basically cost me 150$ instead of 100$. Totally not worth it. Plus the company customers service is $#*!.

They are thieves who neither want to send a contract nor do they want to make a refund, and there is little help there. You have to write 4 emails to which you will not get a reply, only from the bot and then you have to write in the live chat and if someone kind will help you from there, you are lucky I do not recommend

I ended up purchasing a ton of clothes from ASOS, unbeknownst to me, when it was shipped, I had to pay exorbitant customs fees at the post office.

That left a sour taste in my mouth, but I was excited to try the clothes. That excitement faded when most the clothes was low quality and one artifact was basically ripped.

I proceeded to file a return and that resulted in me once again payed over $20 just to have it shipped back. The return would've been greater than the custom fees so I figured it would be alright.

Except I never received my refund! Essentially, I paid for clothes, paid almost $30 at customs, then paid another $20 to have it shipped back and they kept the $100 worth of clothes and my refund!

They basically robbed me. Awful company. I'm still in disbelief. Please avoid.

After being insulted by a returns agent that has no clue about an item because they cannot see the item, I have decided that ASOS are rude, immoral and definitely should not be trading to the public at all if they cannot sort their attitude. If you return something be ready for personal comment in your inbox. Extremely unprofessional and rude. Would like to point out that due to having cancer treatment in the past, our home is not only clean but sterile... we had to be to keep our child safe when on chemo. ASOS are disgusting to make allegations and I invite any inspection of my home

I NEVER RECEIVED THE ORDER I PLACED ON OCTOBER 2020! When I called customer service, they simply said that its outside of the return timeframe policy so they refuse to give me a full refund. This is clearly evident on the shipment tracker as well. Horrible business integrity. I will be making sure that my experience is shared all media channels so it doesn't happen to other customers.

This is honestly the worse company I have ever used in every aspect. I have made a few orders from them in the past, however I never had a positive experience and all I had was issues since purchase, delivery, to returns/refunds and customer service. It was so bad that at the time I even emailed the CEO and I never had a reply, so I just decided to stop using ASOS completely.

However, on Christmas someone gave me an ASOS gift card. I knew instantly I would have issues but as I had the card, I used it. Well, I had to place the order 3 times so it could go through as it kept failing due to ASOS system issues (it took me over 1 hour to place an order of 1 item). Then, the order never arrived (all I need to say is that the courier they use is Hermes and I guess the majority will understand). I tried to contact ASOS several times with no success. At this point, I have been waiting for over 1 month for my refund, and is just impossible to speak with ASOS. On the live chat the customer service advisors just do not reply to you (i have been over 20min waiting for a reply from Alyssa and others do not even connect). I have sent a complaint weeks ago regarding the whole issue along with other emails and messages to ASOS on facebook which I never had a response. I mean, everything is just terrible with ASOS and I NEVER had a positive experience with them. All they care is to take your money. Avoid if you can, I will definitely avoid this company and spread the word as quick as I can so people do not go through the same where there are other similar much better companies.

I ordered pants from ASOS. The first time I rcvd my order they sent the wrong pants. Okay, fine, I didn't want to leave my house due to COVID. I was like okay I will reorder them. I reordered them. AGAIN they delivered the wrong pants. So, I reached out to ASOS asking for them to send me the correct pair. They said no, I have to send the pants back first. I was like I can send a picture of the pants for proof they are wrong, they said no you need to return them, okay I cant leave my house right now. They said nope sorry. So I have spent 44 dollars, rcvd two pairs of pants I didn't order and NOW have to be inconvenienced and go to the post office which I don't want to due because of COVID. BECAUSE THEY SENT ME THE WRONG PANTS TWICE. Like at this point just chalk it up and send me the right pants...

It is just so frustrating. Not every situation is black and white. Obviously someone stocked the shelves wrong and keep pulling the wrong gear, I get it people make mistakes. But, I shouldn't have to keep going to the post office to return these pants. Like can you just send me the pants I ordered?

The customer service guy was fine but wouldn't let me speak to the management team, he said they are trained to handle these issues. I get it but also there are managers in place for reasons and situations like this. To make calls and keep customers happy.

Anyways. Still pantless lol.

-Sad face

Dont buy at Asos, i brought total of $78 and end up. Pay $32 customs fee. Also products are really bad quality. Should have come look at the reviews first. Regretted now

Customer service Severely lacking.

Asos automatically placed me on premier shipping, and it wasn't discovered until the next day. At least 12 emails and over a month later I still can't get a resolution.

This is what kind of business ASOS is running. I have ordered REISS boots from ASOS and this is what I have received. Beaten up, ripped, dirty boots covered in dog hair. And as I am highly allergic to dog hair I have developed face rash. Horrible service that endangered my life. And customer service just answered me to send the boots back! I will have to pay more for sending them back than the original price of the boots so they can send them to another victim customer.

Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor. Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows the 2-pack info clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).