I placed an order the 9th of December. I live in Canada, and
Even though the site acknowledges the fact that I live in
Canada, at no point during checkout was it pointed out that I
Will have to pay extra charges. I have to go into the sites FAQs
To find out that information. I think that ASOS are being
Underhanded in keeping that quiet. They should inform
International buyers that there may be extra charges. Also after
Receiving and paying the extra charges, i found out that I was
Entitled to a discount for being a Canadian customer. Once
Again they should, knowing full well I am a Canadian
Customer, apply that. In short I think ASOS are being devious
By hiding all this stuff in FAQs. As a majority of shoppers, we
Go to a site, see a product and buy it. No one wants a nasty
Surprise, and ASOS knowing full well that I will be paying an
Extra charge, are keeping quiet. Also They don't have a direct
Place to complain. You can only complain to online chat and
They say they have no way to escalate a complaint, and just fob
You off by saying they have no option.

I normally have a very positive experience with ASOS but I wanted to share this as it's disgusting and I want to warn people that this goes on/see if anyone else has similar experiences.

I ordered a £160 Berghaus Swirlhow Jacket from ASOS (Lichfield). When I received the jacket, it was obviously fake. It was thin, no Berghaus tags or labels on the jacket at all. Visually, it was completely different and the pockets had been sewn into the inside of the coat. There were no toggles etc… I decided to send the jacket back and ASOS rejected my return, claiming that the 'item the warehouse received was not the item that was sent to me'. I received the coat back a few days later, and have obviously opened a fraud investigation as this is highly illegal and I believe I am owed a full refund and possibly compensation. Whether this is ASOS's doing or workers in the warehouse, you must be so careful. I highly recommend buying branded items directly from their own websites and checking the items you receive for authenticity codes and tags. I was lucky enough to be sent a counterfeit item that was completely different and smelt horrendous, so I could tell instantly but some counterfeits are very cleverly made and you wouldn't realise the item was fake unless you looked into it. Please be careful everyone and if anyone else has a similar experience, any advice on how you solved this issue would be great! Thank you

Unprofessional store that just scammed me. The jacket ripped after 1 month of wearing it. I wrote to costumer service 4 times and they told us to throw away the jacket and they provided a refund which I did not receive. I have never been cheated by any shop in Europe. It seems to me that in the European Union there is a 12-month warranty on branded items. Asos doesn't seem to honor the warranty. Isn't it weird that the store gives out promo codes 5 times a week? They sell waste and that's it. All the things I bought there are already ripped and pilled and they didn't last even 6 months. Buy cheap and short on asos
Best Regards

ASOS delivered dress without tags and is clearly worn. Paid 18.00 at post office. Do no not purchase from this site!

ASOS are a complete waste of time and their online chat is utterly useless. I placed an order 24 days ago and have still not received it, 19 days after the delivery date. The carrier Evri have 'lost' i.e. Stolen the parcel TWICE. I have requested a refund multiple times and get told to wait and wait. You cannot phone or email, you can only speak to them through an online chat. They are not interested in any previous chats and you end up repeating yourself over and over. Each time I login to the chat I am told to wait even longer. This is stalling and ASOS are holding onto my money.

I truly don't understand what's the point of sending completely different size than the one ordered? You think people are that stupid they won't notice difference between xl and xs or you just don't care? Disappointed. Never ordering again.

I ordered Adidas shoes and Reebok sweatpants during the Black Friday sales. I'm in Canada and ended up paying 16 dollars in duties which was fine but unexpected. The real problem was that they had sent the complete wrong items. Two Asos design bomber jackets which are about 80 dollars each but are of awful quality. I spoke with customer service and they told me the only way to get a refund was to return my order. They sent me a return label in my email so they I apparently wouldn't have to pay for the return. I do not have access to a printer nor have the time to venture to find one especially during the holidays, which I let them know but there was no accommodation. I offered to take pictures of the package and products for proof, but that was a no go. I'm not sure if this is common practice as I don't order anything for myself almost ever. But they messed up badly, and I don't think I should have to go out of my way to mend the issue. I also couldn't reorder what I had purchased as it had gone out of stock. I will never purchase anything for them again and strongly recommend against purchasing for them.

Disappointed with the service received over the past 2 weeks. A parcel been sat at an Evri depo since last Tuesday and supposed to be delivered by Christmas Eve, which it wasn't. Contacted ASOS that evening, to be told it will be delivered that day (despite contacting them at 7pm) to then be told wait until the 27th and contact again for support. Contacted today which the live chat is completely pointless with script answers and not actually listening to the problems. All I ask now is to cancel and refund the order but can't do that. Told it will be delivered today and wait for my tracking information. Now told to be delivered tomorrow and to contact them again for support.
Disgusted, can't give a phone or email to customer service won't put you through to anyone senior. One agent even disconnected the chat with me as obviously had enough (no reason to disconnect the chat as pleasant enough just frustrated by not understanding and copy and pasting answers). I understand not completely ASOS fault but duty of care to use a reliable courier which isn't happening. Also contact Evri although not expecting much from them either.

Terrible service. Purchased shoes two weeks ago. They promised delivery in 3 days, well before Christmas. UPS transferred delivery to the US post office services and it has now been over two weeks and neither AOS, UPS or USPS will take responsibility. DONT buy from ASOS!

I ordered some Christmas presents for my daughter in 11th December. As they did not arrive on time I requested a refund which took a number of messages to ASOS before it was agreed and finally received. The parcel eventually arrived on Christmas Eve. As an honest person I immediately contacted ASOS and said I was pleased it had arrived in time for Christmas and could I now please pay. The only option I was told was to return the items. I explained I didn't want to return the items I wanted to keep them and just pay for them. After a long conversation with 'customer care' including being told I could reorder with next day delivery and still get them for Christmas! To which I did ask them if they were in fact Santa Claus! Since it took more than 2 weeks to get the delivery I suggested this perhaps might not happen and I would like to give my daughter her presents on Christmas Day. I offered to pay several times and was threatened that if I did not return the items then my future refunds would be impacted. I would NEVER use ASOS again. Be warned!

Would give 0 stars if I could!
Cocked up my order (which was a Christmas present) and sent it to me a day before Christmas Eve!

Communication 0, they don't care about customers, I never received a notification about my package, it was in postal office for more than a week, was charged COD for unknown reason not even postal office could explain for what! I don't recommend this place

Sent me the wrong colour. Black instead of blue. Customer insured me that I will be sent a replacement product but instead sent me refund and that too not even in full. Refund had to be done after speaking to multiple CS reps. CS also promised me to send me a 50% coupon again so i can buy the product at the same price of 20$ which i bought for on black friday. 2 out of 3 CS told me that i will be getting my coupon but never did. I have been a long time customer but i think this might be it unless it compensated the way i was promised. The baffling part is that you guys kept denying product is out of product when it was available. And incase you delete this review again, I will save it this time and leave a google review too. I have chats saved from all 3 CS representatives but I won't post it cus their names are on it too.

My package is lost ASOS do not want to accept the fact that it have not been delivered they actually ask me to go around and knock on all doors in the building and then go to all post offices in town and see if the package is there. Budbee was to do a in person hand over of the package but they did not deliver the package. ASOS keeps asking the same questions and I reply but they say I should reply once more and then again and again. This is the worst experience I have ever had. Then they close the chatt. I have to start over and the same thing. Do not buy things from ASOS. It will eat up you time.and the quality of their products are really low to. They tell you to wait and then they close the chatt. This is like a joke for ASOS

Knock on all doors in the

Sarcastic staff, lies told about when your package will arrive. If your package is lost of delayed they will open a query with the carrier but still leave you waiting weeks for a refund and only give generic responses. Do not honor delivery dates etc. Over priced for the quality of items and sizes are often incorrct. You pay to return items! Avoid!

My order never arrived and tracking updates suddenly stopped. It was a nightmare to navigate through Evry and Asos sites to chat with someone (queue took ages online), I had to contact Customer Services twice to resolve the issue. No update after my first chat either. I ended up asking for a refund as they were simply unable to help. All their automated contact bots are a nightmare. I will NEVER shop Asos again. To add insult to injury, they sent me a request to REVIEW my order even though it never arrived.

Very very poor the service through costumer service. I have spent over 1.000 pounds in clothes in one go and I had 3 products that they never came and I paid for, after trying to contact several times and spending an 1h through messages speaking with different agents, they kept promising that I would get confirmation of emails of the delivery and never received either delivery and items. I wouldn't recommend at all.
They made me very frustrated, having to spend my time texting with 4 different agents in a different days and non of them they hold the promises. Even all the agents they were trying not to understand after repeating my self several times. They even avoided my question.
Hope the company look in to it as the service it's very poor and cannot treat the costumers in this way.

I would rate no star. Got charge delivery fees when it was suppose to be free. Asos didnt do anything to help me. It seems to me that they dont care if Im unsatisfied about the Whole experience. Also, Can't do any exchange or have the same Price if i bought something That dont fit and want to order another size. When you order online, you should always be able to exchange with the same Price since you can't try items on. Very very disapointed. Also if i want to return items, i have to pay…I feel like i have been stolen Time and Money. Never gonna order Again at Asos. If i could sue, i would.