"Will I have to pay customs?
If you're ordering to *insert country's name*, you WON'T see any customs charges on your parcel. In case of receiving any unexpected duty or customs charges, please contact your local customs office directly."

Let me translate for you (after finding out what it really meant 5 orders later; some of which didn't incur any additional charges, but still): "I can 100% assure you this definitely WON'T happen. In case it does, though...too bad. Not our fault"

That's on their website by the way.

Needless to say this is a very $#*!ty tactic that is intentionally vague in order to mislead customers into thinking they WON'T get charged for buying abroad when in reality they probably will.

This resulted in me having to pay over 50% more of what I would have otherwise.

Oh, and complaining won't get you anywhere, they will just shrug it off like it's nothing. F disgusting.

I waited 2 months to get a refund of like $30 shoes.
Tried contacted them, and I got a email back saying "they're inbox was full".

Do not purchase any products from ASOS. I waited a month over the expected delivery date and every time I reached out to the customer service team, they told me to reach back out again in a week if I have not received a delivery. Then, they sent a replacement package with half of my ordered items and would not issue a refund for the rest of the items. I will never purchase anything from ASOS again.

Asos dont refund. My refund is disappeared and nobody able to help. ASOS Steal my money. I will never order from this website again. I was so happy to use it for 4 years but after this i'll never use it again. I need follow 30 eur for a top. Asos say they refund it and i didnt get any refund. Asos tell its not their problem. How is it not asos problem? Where did money for refund go? Who is responsible? What i need to do? Where i need to write? Please help! Its been 2 months. Is it not respectable shop? I did many orders and many refunds and everytime was everything fine but special this refund is disappeared. Nobody know nothing. How can I trust again? How can i shop now? Asos tell me to ask mine bank. I asked bank. There is no any pending operations. Asos did mistake or error and now i need search my refund for 2 months. I ordered the top from asos. I returned it. Asos aproved my refund. And where the refund? Who is responsible for this? How can i get my refund back?

My package is nowhere to be found, and ASOS keeps telling me to wait just a little bit longer and that it's UPS's fault. I wish I had read these reviews before ordering. No way these items will be cute enough to justify the time I've already wasted on this.

I moved and didn't change my address on asos. While I was finishing my order they asked me for my address and I entered my new address. After 2 hours, I've noticed that my old address is still in shipping field. I chatted with customer service and they said it was impossible to change it. That I entered only billing address. So my $200 order is going to someone else and nothing can be done. Just after 2 hours of placing my order! If they cared they would ask me to confirm my shipping address not only billing address. Billion company that doesn't care about its customers!

I have bought items before and every time the amount of duties is appalling. As well the items most of the time. Do NOT look like photos. Thank goodness I only pay through PayPal, so I was able to get my money back because they don't like giving it back. Because of the duties as well as the false advertising of the actual items I no longer will purchase. Why pay $30 for an item $40 for shipping and then another $30 for a return. The item itself is only worth $10. Got it? Good. So run from here.

The customer service at ASOS is terrible. They failed to deliver my package and I even have a text message to prove it. When I contacted customer service I waited to be connected and spoke to the completely incompetent service representative. That representative had me answer a lot of questions about the package and then assured me that they would look for the package and get back to me with a refund or replacement within a few days. They never got back to me and when I logged on to customer service again I had to repeat the entire conversation. In the end, I was told that I would not be able to get a refund or replacement because it had been more than 30 days. This time limit only existed once ASOS had failed to get back to me. Don't shop here. They are incompetent thieves.

ASOS has such low quality of clothing and does not care about it's customers at all. I returned shoes that I didn't like (they didn't look like the photos) and then i got an email saying it was being returned back to me because they were damaged, worn or in an unsuitable condition? I never even took them out of the BOX!? I feel like the company must do this on purpose to make it more difficult for customers to return things. Super sketchy and unethical. Never shopping at ASOS again...

I ordered a outfit from here for a special event I received a notification that it could not be delivered no refund was given or any contact info on why my order couldn't be delivered after it had been shipped out.

I dropped off the items on 23Dec 2022 and Asos received them on 28Dec2022, after opening a dispute on PayPal and several emails back and forth, Asos finally accepted to refund the amount according to the last email on 20 Jan 2023, but they didn't!
I have the tracking number and everything.
I've been their customer for several years and this time is not even their first time. Each time I have to contact them for fixing their refund issues. I'm not going to buy from them anymore and won'recommendthem to anyone. And also will write this review in every possible space to let others know how disappointing Asos is!
So unsatisfied!
Invoice Number: 24BYPNW3FKN66H

I ordered a dress. Dress $23.98, shipping $15.00 total $38.98.
Dress has no finished edges on hem, sleeves etc and overall quality was poorer than I even expected for the price. I sent several emails, without answers so went to website and learn that for $22.? I can return this dress. So not the customer service I am used to with other online stores. Disappointed and will not bother to send the dress back, but will never buy from ASOS again.

I was very worried about ordering from this company because of all the bad reviews. However, Nordstrom was sold out of several items I wanted which were ASOS brand. I was soooooo pleasantly surprised with everything I ordered. I have placed several order since then. Returns are effortless... Any trouble with returns or labels just talk to the chat line; they will help you right away. Everything I ordered was 100% cotton and excellent quality. I have no complaints whatsoever and will continue to shop with them. FYI, bottoms run true to size while tops run a little small in my opinion.

Asos have a product called ASOS Premier which allows you to pay 11.95 per year for all your deliveries, but the catch is that then it autorenews and they don't let you cancel it except within a couple of weeks every year around the renewal date. They have gotten a couple of years of fees from me without me noticing, now that I want to cancel it, oh sorry, can't cancel until it is my renewal time - once per year. I explained I do NOT want a refund, just for it not to be renewed and me auto charged in May. The reply is there is nothing they can do, and when I am charged in May I should get back in touch. It's appalling.

Awful experience with ASOS! I have placed an order on Jan 12 that meant to be delivered on Jan 20. The tracking was not showing any details and I've contacted the ASOS support twice - on Jan 20 and Jan 21. Both times I was told everything should be ok and I need to wait.
Today (Jan 24) I've checked myself with the delivery service and they've told me they indeed haven't even received my package! So ASOS didn't even check the status even though I've contacted them twice! Now after this awful experience they not even willing to provide any help despite making such a mistake on their side. They won't even agree to re-send the package with express delivery even though it was clearly the problem on their side and I should've received my package 5 days ago. Outrageous!

Had to pay $20 sgd delivery fee through the Asos website and an additional $40 sgd import tax and custom fee to the courier just to receive my shirt which is almost double the cost of my purchase. I'm also unable to return the item back through the Asos website if I'm unwilling to pay for the import tax fees. Ridiculous. Buy at your own risk!

Order No.: ******* Order date: Sunday 04 December 2022
Up to this date 14 January 2023, Asos is illegally withholding my money for the order I have never even seen (nothing was received!).
Asos stole my time and money, so I had to advise the bank that they are scammers.
There is no channel of communication which is against the Consumer Act.
They have no phone number, no email, just a chat with bots.
Extremely pathetic, and I will never buy from them again.
If the bank does not return the money, will have to go to the police.
Asos is scammers, never buy anything from them.

Purchased a jacket for Christmas gift. Literally 2 hours later it was 40% off. Contacted customer care and was told they could not do a price adjustment and I would have to buy the jacket again and then return the original one. That's exactly what I did and they somehow only refunded me the discounted rate, not the original price. Chatted (because they don't have a phone number to call) with customer care and they pretty much told me oh well and then stopped responding to my chats. Needless to say I will be returning everything and never purchasing from them again