Yesterday I ordered clothes from ASOS. Today they have sent me an email stating that my order got cancelled, because it did not pass validation checks. They also blocked my account. It took me 2 hours to search for clothes and order them. Don't waste your precious time, I do not recommend this site to anyone. They are unprofessional.

Ordered size 10 shoes, received size 8
Almost two weeks later still haven't received the correct size shoes, customer care keeps asking to come back after 48 hours...which I do and they apologise again, with those pre-written bullsh. Scripts and ask me to come back in 48 hours. Awful and frustrating

Never shop at this retailer anymore! So long story short: I ordered 3 pairs of shoes/sandals in size 48, but how surprised I was when all 3! Shoes/sandals came in incorrect sizing (size 47). I got in touch with the support, and they assured me that if I will order a second time I will receive the correct order and I shouldn't worry about, that as there is no chance new delivery will be faulty. But to my surprize the second delivery came with the same issue - incorrect sizes. So at this point, I have 5! Pairs of shoes in faulty sizing. I could imagine messing up one pair, but 5! Of them? So, at that point of time, nothing has actually ended. When the time for return came, I received a notification that only two pairs will be refunded, so once again (just to let you know it was my 4th chart with support) I went to find out what is the problem and yes, of course, they forgot to process 3rd pair return. By the end of the day, I received a notification for a return, but... the wrong amount. Really? So I started once again fighting over the refund I needed to receive. At this point I was very "pissed" off and used explicit language, but who wouldn't? So, if someone is reading this review, I kindly suggest you choose other retailers, so you won't be getting all of this stress receiving incorrect items, and fighting for the incorrect refunds and amounts. I guess there are plenty, which would provide you with the best customer experience.
P.S. I'm still waiting for my second "faulty" delivered return and am not sure, which surprises I would have with that one, but believe me I had enough with them.

I have been buying from ASOS for many years. I'm based overseas and I appreciate that they offer free international returns, which is one of the main reasons I continue to buy from them. However, it wasn't until recently when I returned and refunded my entire order that I realized they have a currency conversion issue.

For instance, the total purchase order value in my country's currency shown on the ASOS website was $212, but $218 was deducted from my credit card instead. Interestingly, this price difference doesn't occur when you use PayPal instead of a credit card for payment. This got me puzzled because I tried to track back some of my past orders that used a different payment method, and PayPal did deduct the exact amount reflected on the ASOS website. When I questioned ASOS about this issue, they couldn't explain why it happens and just told me that they can't change their system conversion rate.

Furthermore, when I received my refund, the amount was only $206! In the end, I paid $12 for the conversion difference and received nothing. It dawned on me that this has been happening with some of my returns for a while, but I only became aware of it now. Their website currency pricing and the card deduction don't match up at all. Therefore, I suggest using PayPal when paying for your orders to avoid any currency conversion issues.

I received their package. It is torn appart with items missing. Customer support is basically non existent. They are not helpful and do not respond. Do not order from them. Terrible!

ASOS REFUSE TO HONOR THEIR OWN POLICY. The website clearly says "orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties"... But I was asked to pay fees on delivery, then I contacted Asos who says this policy is for USA only (LOL it clearly says "Orders to Canada"). After wasting 30 minutes waiting in the chat due to "technical issues" the person i talked to was very rude, didn't care about me, couldn't even read their own policy, and scammed me pretending I had to pay the fees.

Asos are ridiculous I returned a T-shirt and because I used a promo code am not entitled to my refund and they won't give me the T-shirt back basically robbed my money and robbed my T-shirt, customer services very rude and sarcastic and one colleague last week told me the refund had been sorted and the other today told me I weren't getting one as I used a code horrible customer services they obviously have different rules for everybody and it depends if the member of staff is having a good day or not!

I did order T shirt medium size but ASOS send me 2XL
I sends review 2 times at ASOS website and they removed and don't care about that issue
So sad

I paid for express delivery and never received my package on time. Matter of fact, I am still waiting on my package from UPS. My package is 4 days past due. I paid another fee to UPS to transfer my package and my package very got transferred still
And I have to wait 2-3 more days to go to the UPS store it was automatically transferred to without my authorization. UPS is telling me I transferred to the UPS store when I didn't. My address on my ASOS order obviously has my home address. This is an entire mess! I won't ever order from ASOS again bc when I tried to inform customer service they wouldn't refund my delivery fee which obviously is not express.

Customer service is non existent.They charge you for shipping and returns, I was charged over half of what my order was in duties? No response from customer service at all regarding garbage quality of a $250 dress. So very disappointed and I will absolutely not be ordering from here again. Don't waste your money!

Although I am not fond of writing reviews, my recent purchase of two dresses compelled me to express my dissatisfaction. This was my initial experience of writing a review as the product turned out to be of poor quality. To avail free delivery, I purchased two dresses but was still charged fees upon their delivery. The worst part was when I discovered that the dresses were of such poor quality that I had to return them. Even the return process incurred fees, resulting in a significant loss of money for me.

I never brought nothing from over seas. Why? Is it fake, real, theft, and ect. I brought an outfit and 2 months later I get charged over $200 from the same country. 13 years I've been with this bank and nothing never happen. Suddenly I get robbed from the country I purchased from. Because people!

Terrible company. Yes they might have a lot of choices and decent prices but they are terrible company. Two times they are sending me wrong size. When I ask for help all you can get is chat and you do not even chat with a human first. They will not help any other way unless you return the item. I understand that they want it back but also they need to understand that people work and simple have no time to go to the post office to return things. Check the size before you ship. It's not that hard. No I am not taking time off work so I can get to the post office before they close and return item that ASOS screwed up. I will definitely not buy anything again from them and for sure do not recommend this company.

Before ordering the coat, I specifically checked whether I could return it to the store if it won't fit. It said "free delivery and returns". When I received it, it turned out to be too small and of poor quality, for which I paid $89. As I wanted to return, it says it is not possible because it was a final sale. But they just fooled me. Moreover, now it costs less and I can't even return the difference of price. There is no communication for customers except chat, which does not help. Don't buy anything from them.
Перед тим як замовити куртку, я специально провірила чи зможу я повернути її вразі якщо не підійде. Там писало безкоштовно доставка і повернення. Коли я її отримала вона виявилась замалою і поганої якості за що я заплатила $89. Як я захотіла повернути, пише не можливо бо це був final sale. Але вони просто мене надурили. Тим паче зараз вона коштує дешевше і я не можу навіть повернути різницю. Немає ніякого зв'язку для клієнтів крім чату який нічим не допомагає.

I purchased two pairs of pants but noticed it was being charged to the wrong card on an old account. When I changed my card, it reverted back to an old address without even realizing. Later that day I realized it was being sent to the wrong address immediately (well with-in 24 hours) got in contact with them to see if they could change it. They told me they were unable to change it. So I then asked if they could just cancel the order entirely. Once again, I was told they were unable to do so and that I should get in touch with my postal service to ask if they can edit the address or just refuse the delivery all together. I got in touch with my delivery service and they told me that I need to get in touch with the seller which of course was no help. I then saw it got delivered to my OLD address and got in touch with customer service demanding a refund. They refused to give me a refund until I provided them with some sort of proof that I never received my delivery and even suggested that I ask a neighbor to get it for me (as if that was even an option!) So now I have $80 worth of clothes waiting for me at a building I no longer even have access to. I am going to take a picture of the EMPTY stoop in hopes that they give me my money back. It was absolutely infuriating and astonishing that they don't support changing the address OR canceling the order even within a 24 hour window! What kind of company isn't able to provide that kind of support? Completely unacceptable and beyond frustrating.

It has been more than 1 year since I returned their goods (in time). They got it, but still didn't send my money back. One year of promises and subterfuge. Still no result. Stealers and scammers