First time I was ordering from ASOS and the last time.
First, I did not received a notification e-mail when the parcel arrived.
I had to track it myself by going on my ASOS account which annoyed me.
Second, few articles I ordered are just the wrong ones.
I was aware I was going to pay custum fees for the parcel but returning wrong articles and ask for the right ones just imply extra custum fees and loose money.
As I had a bad customer exprience, I just do not recommend it and will not buy from them again.

My package was marked as delivered and never was. I showed proof of no delivery on my home security cameras and confirmed that i asked my neighbors but they didn't have my package.

I reached out to ASOS customer service on 4 separate occasions and they refused to do anything to help me until they heard directly from the shipping company that "delivered" it.

I email the shipping company and after 4 days, receive a confirmation email that the package is lost. I then live chat with ASOS and show proof that the package is lost from the shipper and They do absolutely nothing to help me. Instead, they ask me to wait until the shipper emails them back with yet another response.

I immediately disputed this with my bank and I will never ever, shop this site again.

Never buy anything in final sale! There is a reason why those items are in that section of the website...
I bought two pairs of the same shoes by accident on final sale. They are the smallest size 9 shoes I have ever bought. They are useless. They just don't fit!

The shoes went from final sale to regular a couple of days after I bought them. I explained the situation to customer service. They did not care or offer anything to outset the money I basically lost by buying something I will never be able to use. They just waste half an hour of my time and never offer a solution.

Buy your clothes elsewhere like H&M or even Banana Republic. Clothes are better quality and costumer service is definitely better than ASOS'. Spend your money where your business is actually appreciated. And safe yourself an awful shopping experience.

Took just shy of two weeks to arrive, I was never informed of any delays, I was advised it would arrive early with nothing else communicated, customer service was shocking, their is no one to call, just an online chat where you just get passed around from pillar to post not a single person between them all could help it was like talking to a wall which just kept fobbing you off hoping you would go away, just a disgusting service, I even wrote a complaint to have this escalated & they just don't care… defo go & buy elsewhere & get a better service!

The 1st time I order the shoe there shoes, I wasn't happy that they give me the wrong size shoe, but I have no choice but to deal with it, but the 2nd time and it happen again, that's embarrassing. Not recommend to buy anything from Asos, save you're and go somewhere else.

"Click & Collect" is NOT free, even though their website says so. I had packages delivered to the UPS store and was charged $5.00 per package as a collection/holding fee. Initially ASOS said they would manually refund for these charges, and then when I sent them the receipts they said they were actually not responsible for this. Rep was very dismissive. This is completely ridiculous considering they advertise this as a free option on their shipping page. Will not continue shopping with a company that can't even get this right.

I've used ASOS a lot until recently when they sent the wrong product and I wanted an option to return. As an international customer in Canada, they want to charge *me* to return an item they sent that was the wrong item and not the item I ordered.
And, I can probably forget about recouping the duties, taxes, etc. I paid on this item. Thankfully, not an expensive item but if had been, I'd be out a lot of money b/c of their mistake.
Forget about even trying to contact their customer service - it's a robot and it's impossible to find a contact email for returns. The "chat" option is also a robot / algorithm. Don't care how good the deals are, this situation and lack of a human csr has me p-o'ed and I won't return as a customer.

Unbelievable they changed my order's address automatically and it was way further from my home!
And considering the package size is not small for me it was impossible to take it it was 2 hours away from my home. I PAID FOR SHIPPING!
And now there's no one to answer there is NO CUSTOMER SERVICE for asos. Just by chatting which leads to a page which you wait for 2 hours and no one shows up.
No email no phone calls. This was my last time and I strongly suggest you guys to avoid shopping from ASOS.

Today is my 11th anniversary with ASOS and it will definitely be my last. A week ago I had a parcel stolen by their Evri delivery driver. I have him very clearly on my Ring cam and my CCTV - there's no question at all. Trying to explain this to ASOS customer services is an exercise in futility.

I've spent literally hours this week trying to get this sorted. I won't bore you with the details or the ridiculous questions they've been asking, but suffice to say, they were totally uninterested in anything about the theft.

Four days later I got them to agree to resend the items but then got an email saying half the order was out of stock. The items were in stock before and after my chat and still are. Like others here, I bought these things in the sale and they are now double the price so clearly they don't want to send them out again

I contacted them again and spent over an hour trying to explain why they needed to resend these items rather than get me to order them at twice the price. I got offered the usual 15% discount - nope - eventually after a lengthy (20 mins plus) run of silence he said they would send me a 50% off code to reorder. I got him to repeat this several times. Of course the code never materialized.

Because it bears repeating, their courier stole my parcel on multiple cameras and they weren't interested. They've spent a week fobbing me off rather than simply resending the stolen items.

This isn't the first time I've had issues with ASOS - far from it. I am done with ASOS. I am returning everything I've bought this past month and never using them again.

NOT SHIPPED TO MY ADDRESS INASTEAD THEY SHIPPED IT TO THE FCKN POST OFFICE WHEN THEY COULD JUST SHIPPED IT TO MY FCKN ADDRESS. IVE ORDERED TWICE THE FIRST ONE WAS SHIPPED TO MY ADDRESS THE NEXT WASNT. NEVER GOING TO BUY HERE AGAIN. JUST TRY ZAFUL OR ANY OTHER BRAND

This company is dishonest, unreliable and unapologetic. They lie and say an order will arrive, or has arrived and you have to keep going back to the live chat for days on end to get a refund. They say you can have a refund 'tomorrow', then on 'this day', then another later day. Thieves, scam. Avoid.

I ordered pants on November 12 and it was supposed to arrive on the 21st, its the 27th and I still dont have my package, on track my parcel it still says data uploaded and no other information. I dont know where my package is and customer service are confusing me even more. Got an email saying im refunded even though I ordered the package again. Horrible service and im still missing my pants.

Asos has great products and options and the app is easy to use. Shipping costs are too high compared to other clothes sites and need to be reduced. I would shop on it more if the shipping was more reasonable.

I purchased a sweater from this vendor. The material was cheap. It was thin, and you could see through it in places. The material was teased frizzy wool everywhere. I paid $42. With me a new vendor and it's bad it's one strike and you're out. You cannot give a bad review on the ASOS site. It will not let you do it. It wants you to put in a nickname, but if you do that name is always taken, so no matter what you put in it will not take it for a bad review. So if you want to lose your money and don't care about what you're going to get, go ahead and buy it from this vendor. Just remember you were warned. Why do you think it only has 1 1/2 stars.

I bought a dress and price dropped 30% a few days later. I contaced the online chat asking for the discount to be applied. 3 male staff says no. One suggested I send the dress back and make a new order at the discount price. The seller/ASOS has to pay for the free international shipping from UK to AU. Surely this is not the best way to resolve this?
Will not buy from ASOS again. What a joke!
If anyone is looking to create e-commerce comedy, try buy from ASOS. Their customer online chat reps are hilarious.

My first 2 orders from ASOS were on point. However, my 3rd and 4th and 5th orders were $#*!! They looked like pieces of $#*! sewn together and thrown in a plastic bag. BUT! My last order 3 weeks ago was absolutely perfect. I just ordered another dress and hope and pray it's as beautiful as my last order or else I will never from ASOS again. It's miss and hit with ASOS, so be careful!

I was suppose to receive my shoes a week ago.they were stuck in one UPS facility for 9 days and then have been moved from USPS facility daily.I called twice.the first time I was told to call back in 2 days if I didnt receive the shoes and I would either be refunded my money or new shoes would be sent. "Magically " thr shoes that were stuck for 9 days leave UPS and move to USPS…so on the second call I was told I had to wait another 7 days before they would do anything…poor customer service.

After reading reviews on asos I think I'll skip the cute black lace up boots. It seems the better business bureau has ALOT of complaints about this company were customers are not
Receiving thier items ordered and also not getting thier refunds. They also have a no contact number only a online assistant through text. This company needs to work on that.