AskTech SupportReviews 857

Mark was very kind and understanding even though he was unable to fix the issue. At least I have much more information to help me from this ever happening again!

Jake was very knowledgeable and extremely patient with me. It was a complex reset and he even checked for possible additional security settings and secured my recovery codes. Very happy with the experience.

The tech did a great job in resolving my transfer problem. He was suppose to call me back in about 30 minutes to make sure everything transferred completely and tell me how to put apps in the task bar and on the screen. He called me back a couple of times but it was about an hour later and I had moved on. Very satisfied with his support.The

My only picky point was I was in a hurry as time was quickly passing and I had lost most of the zoom lesson and was quickly getting to the time for an in- person lesson. Jake was great!

Where do I start. I still can't get an incoming call to 'ring' in. Once in a while it does. It's nuts. We bought a new phone - no help. We changed carriers - no help. I do not understand why we can't get this issue resolved. Chat technician tried but still no call will come in, I mean it will NOT RING or even Vibrate.

Had a problem logging into my Mac air computer with the password they had used for a long time. I was told to reset my password and I did so however I still had a login problem after I've gone through authenticating my name, address, phone number, and other personal information. Even though I had gone through that authentication process, I was still logged out by Apple and told it would be several days more or longer until I could get back on my computer and try again. I called Apple explained the problem. I asked for technical support it was directed. Ask tech. I was directed to Yvonne. I explained the problem to her and she helped me get my problem solved. She was very knowledgeable and I certainly appreciated her help.

I was so confused and this tech was so very helpful and considerate, it was nice to deal with him. He took care of my issue and I am so grateful for his help.

The technician was very diligent and customer service was excellent. My problem was fixed in an efficient and effective manner

Can't say enough about the support I received. Thorough is an understatement. Deep expertise on what we were doing. Very calm and very persistent.

Ladi helped me with my scan issue. He was polite, knowledgeable, and had a wonderful way of making this 70-year-old feel as if she wasn't as ignorant as she knew she was. Have a great day, Ladi. You were a pleasure to deal with. Thank you much.

It was good, was not expecting a $65.00 charge for something that was done on your end. You should let customers know when an new system is available instead out charging customers for letting us know when the old link is no longer operating correctly. VERY bad customer relations. 🤬

I spoke with Nick and he quickly informed me of what to do. I plugged in the Kindle paperwhite and the
Yellow light was still on meaning that it was not fully charged. I pressed the on button and it restarted the Kindle and it began to charge. I will leave it plugged in until it is fully charged.
I was told the charge for this "Just Answer" service was $5.00. That is all I want. I do not want to join Just
Answer and do not agree to pay any more fees.

I first asked the bankruptcy lawyer if a temporary social security card (on paper) would be likely accepted by. The attorney until I received a permanent ss card in the mail. He said that it depends on the particular attorney.
Next I asked a tech person if I could change the delivery method of my Walmart online purchase after I had already paid for it. The tech person told me that I would have to cancel the order and start over to change method of deliver y.

I missed Matt's first call. I texted that I was back and he called immediately. I was a bit flustered, and Matt made me feel comfortable and walked me through the tech issue at my speed. He was patient and thorough. I'm glad I was connected to Matt.

Confident courteous competent
Was able to cancel easily
Answered quickly referred me to get further assistance which is what I needed

Technician was excellent. Solved problem immediately when Dell and Microsoft techs failed. The charge was reasonable. Would have much preferred to be told the charge up front wrther than seeing it pending on my AMEX.

The service was excellent. However, I was subscribed to the service fraudulently. Was told the service was 5 dollars. An additional 60 was added without the opportunity to question the amount or deny the subscription.

I accidentally set my wife up on her side of the computer, requiring payment within 30 days. Then I discovered that she could have been added to my Microsoft 365 without further charges. So, I stopped payment. When I set her up with a free family account, it kept going to the payable account. Raashid helped solve the issue.
Thank you

My new-to-me refurbished Dell Optiplex computer seemed to be video dead out of the box. Booting, but no display. The tech asked basic questions to zero in on the problem, then had me try a few fixes. He determined that the problem was likely with the video cable, and suggested I try a new one. He was right. Got a new cable and it's working perfectly.

The technician was so patient and clear. I don't understand computer terminology and yet, he pointed me in the right direction, and it was easy peasy! I will recommend this option to anyone I know. Thank you so much for your assistance! Have an awesome day.