AskTech SupportReviews 855

Was accurate to the best of his knowledge I wish he had the ability to take care of what I needed but it was out of realm.

Had a problem with laptop restarting for no reason. I needed my recovery key and Michael was able to direct me to where I needed to go and patiently walked me through the steps to fix my problem.
He was very knowledgeable and thorough to make sure all possible problems were factored out.

The lady who helped me was very helpful and answered all my questions, she did a great job and very professional in doing so, please give her a big praise for this.

The ASUS seems to be a pretty good computer but I am still having problems with transferring photos from my iPhone and making one of them my new screen saver

I had a new printer and could not set up. His help was gentle and kind at every step. Incredibly patient as he connected everything for an 82 year old person!

Mr. Ganguly was with me in just over a minute. He gave helpful tip for me to use to try to locate my lost/stolen phone. I was exceptionally happy to speak to a HUMAN!

Adrian was knowledgeable, professional and was able to assist me with my issue. He made the instructions very easy to follow.
Thank you!

Tim got me squared away pretty quickly. Was having trouble getting Starlink account setup through the app and he sent me to the website where it all worked like it should have.

The support that I experienced was good. The Technician was very helpful and patient with me. I got all the answers that I have.

He got right to the point when I told him what the problem was. He also spoke English very well. And solved my problem within five minutes.

Needed to reset an older MacBook Pro so a family member could use it. I was worried about maintaining my information on the new MacBook I've been using for about a year. Med took me through the process and was reassuring when I ran into a few glitches. The interaction ended happily with the old computer acting like a new Mac and my current computer acting like nothing had ever happened. Yay!

The tech was very professional and polite. He tried very hard to solve the issue, but unfortunately due to the complexity of the situation he couldnt resolve it. I work at a very globally oriented office with many lines going to different routes. Im certain that if that werent the case he would have fixed it easily. An "A" for trying his best.

UjjwalH was very helpful, patient and kind.
It took about an hour, but finally I was told I probably need a new computer.
Mine is 10 years old. I have confidence that UjjwalH let me the right way.

Once we got through with the bot chat, I was contacted by an engineer and he got on my computer, found the problems, and fixed them. He was very professional yet friendly and was so easy to work with. We discussed the issues and he explained what had happened in terms I fully understood. It was refreshing working with a human.

The conversation with my assigned technician was very helpful, but what quoted as a $5 introductory call turned to $65 because I was told I was already a member, which I was unaware of or known. Please don't agree to access your bank or credit care.
I will see if I am able to dispute the $65 charge.

Very helpful on my questions and needs to solve my problems.

I had been getting pop up's threatening to block my iCloud that were bogus, Pearl was excellent is guiding and reassuring me they were all bogus and to not open any! Thanks so much

I was told there would be a $5.00 charge for the service. When I checked my credit card I was charged $65.00.
This is not acceptable.

Very positive and learned how to address the problem next time.