AskTech SupportReviews 855

The tech support person listened and responded to my specific request in a respectful and efficient manner. He was able to address my request and I await the follow-up he indicated would be coming.

The tech got me all turned around in the right direction. He listened to what was going on then
He directed me what to do. Now we can enjoy our new tv.

Steve had very little to work with. I am not skilled in any kind of computer science and felt helpless because I was unable to supply the basic information.he needed.

Charles was very patient and worked with me to make sure he understood the situation so he could provide step by step guidance to resolve the issue.

This guy was great! He was friendly, conversational and nice to talk too. His knowledge about what I needed was above and beyond. He jumped right in and took care of the installation process. My concern was what needed to be deleted before I installed the new software. He handled it with ease and installed the new software. He took the time to run the software a few times after he installed it. He wanted to make sure I wouldn't have any problems with it. I would highly recommend this guy!

I cancelled my Britbox subscription that was a part of Amazon prime as a protest against the ownership of amazon. I attempted to get my Britbox from Britbox itself but the signin procedure went sideways and, Britbox were not able to solve the issue. They did however put me in contact with your firm and the issues were sorted immediately. The communication was brilliant and pleasant. I look forward to dealing with this firm and this agent in the future.

There should be a customer service phone number on the website. Talking to a computer-generated robot is extremely frustrating. Waiting to talk to a live person takes way too long.

Stephen is very knowledgeable, has great communication skills, and is very patient. I am far from tech savvy, but Stephen was able to identify my problem and suggest possible solutions without ever talking down to me. I appreciate that!

After chatting with the tech person it was discovered I cannot get the problem solved until a date in the future. So... how do I get my $5 back that an early screen told me I would get back?

Craig was knowledgeable and very helpful in resolving the problem. I thought I had lost a week's worth of incoming emails, but was able to retrieve them his help.

The Chat was very helpful and very Easy to do. Though i still have to go into a store. The Chat was very helpful with giving me the best options to resolve my issue.

Was hit with charges on my debit card. Xfinity doesn't know their tech support chat line was hacked. Had to get new debit card. Notified massachusetts attorney general's office.

It was helpful and right on point they were thorough and kept with me even though they could have told me to go elsewhere but they didn't do that. As I explained what I needed they went out of there way to help me. 👉

He was excellent and was extremely helpful in many ways! Very helpful and kind, I would like for him to contact me again for another computer problem

John worked very patiently and professionally and very pleasantly. I wish I had his phone number. He completely solved my new printer installation issue and spared me much mental anguish. Thank you to John 1000 times.

I figured I was working with a young techy kid, but I was very happy to see that I worked with someone closer to my age than he was to twenty. Tell him thanks agin for me.

This agent stuck with me until I got it… really appreciate his support. I'm 82 years old and not quite as sharp as I used to be.

Return was very kind, knowledgeable and got straight to work. He stayed on the phone with us the whole time while he fixed all our issues. I would definitely recommend this service.