AskTech SupportReviews 855

I had an excellent AskTech experience. My tech was excellent in getting the proper setup for my new Sonos Arc Ultra sound bar to my new Samsung S95F TV. My personal preference would be a voice call. That for me is a negative because the amount of time that it took to get to the proper setting required. Otherwise, everything went well.

Support tech was great. We proved that Windows 11 won't properly map a network drive. This problem needs to be fixed by Microsoft.

When my new credit card is activated, I would like to reengage with Anthony on my original question and given a successful outcome, work with him on two other issues. My expectation is that I will be able to reach out to him on Wednesday of this week.

Omar was very patient and helpful with helping solve my problem. And the online person who I was working with first was also very helpful and kind

Dear, very good at transferring me to a technician that really knew what he was doing.And tried so hard to help me. I really appreciate him for trying.So hard

AnnaMarie was the technician I was assigned. This gal worked with me across 4 days of chatting to remedy an email issue in Quickbooks Desktop. I know how frustrating it can be when you are working blind (as in - not remote accessing to my computer) and trying to troubleshoot based on the technical savvy (OR lack thereof)of the client needing help. My situation required a lot of info from me for her to assess. Luckily, I was able to quickly create screenshots and send them along. I know many people asking for help might not be as computer capable. All in all her patience with me and my abilities plus her super knowledge of the issue I had and the multitude of possible causes, final ended in success! I can TRULY say I couldn't have fixed this issue by myself without her! Hallelujah!

We turned on our tv and there was no sound. After checking Al settings, we decided to call for help. We were told to unplug the tv and replug it. We had our sound back. As older people, technology becomes challenging for us. Thank you so much!

Abhijits was patient, knowledgeable and professional. Dropbox has billed me for hundreds of dollars for a service I don't need or want. Unlike Dropbox, Abhijits took the time to understand my issue and hopefully get it resolved.

One hour to Game Time, and I can't figure how to up grade! It was frustrating! But this guy made it So Easy! In 2 min I was watching premium Peacock! Saved the Party! Haha Thanks!

I had lapsed in the use of Dropbox. Wanted to get back into my account to clean it up but unable. Looking into the use of Dropbox again for a small project. Many questions and Andy answered them. He was unsure why I had to submit a credit card in order to connect with your service as am I.

Excellent — he asked the right questions, explained to me his reasoning, and gave me his final opinion after about four minutes. Excellent, thank you.

Only problem I had with my help was i kept saying I can't hear you. I was having a rough time working with the phone and my computer. But made it through. My ttech was patient with thanks for the help

In my attempt to find a program and its related suite to reinstall on a new computer I became entangled in a morass of useless repeating options for a half hour. The AI was useless for help. In seconds, my assigned tech, Edward, had me where I needed to be and doing what I needed to do. Excellent help and knowledge. Very much appreciated.

The technician helped me connect a portable printer to my computer in a hotel room using the WiFi direct feature because the hotel WiFi did not support printing capability.

Identified the software incompatibility quickly and gave me specific steps to solve the problem. Liked the written follow-up to our conversation. Great support!

It was relaxing and thanks for helping me out

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I cannot access my email & the tech was great walking me through the process but I was so stressed I couldn't complete it. NO fault of the advisor! My old age nerves got to me.

In a very short time, Jesse was able to resolve the difficulty. We were having sharing our Microsoft 365 account. He could not have been a more clear, expeditious source of help!

The technician was very helpful and very knowledgeable. However, she found out that it is a problem with it, my television server and then I'd have to call them directly tomorrow.

At first I was nervous about giving access to my computer, but I no choice and it was the best choice. The Engineer was able to fix my issue with little need for me to get involved (I was working while he was fixing my home computer). Thanks again for fixing my printer to be able to print PDF files.