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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great quality. Would purchase again. Fast shipping, prices were fair and product was great
I placed an order and chose next day delivery but I was asked for verification which I did I waited and waited my girlfriend did not receive anything
I had to keep calling and sending emails before I was told my order could not be verified, how on earth would you not just inform me on time now I have to live with constant nagging that I got her nothing on a day that represents love please do better all this little things really really matter and cause a lot of issues when it's not just fulfilled
My girlfriend means a lot to me and just canceling my order is simply inhumane cause of some kind of verification
You said the challenge was the billing address I literally sent the package to her office, how would I freaking make her office my billing address
Please do better in communication and verification please
Online shopping, customer service and communication is very good. Products are sometimes not per description.
Hi,
Thank you for your feedback! We’re happy to hear that you had a positive experience with our online shopping, customer service, and communication. We sincerely apologize if the products didn’t meet your expectations or match the description. We take this seriously and will review our product listings to ensure accuracy.
If you have any concerns with your purchase, please reach out to us, and we’ll be happy to assist you further.
Best regards,
Good experience and hassle free returns. 5 star for customer service.
It's incredibly easy to click and buy! I recently purchased several stunning watches from this site, and I'm thoroughly impressed. If you're looking for quality and convenience, this is the place to shop!
Everything is smooth and easy to use. Nice watch, easy website to buy many designer products with a better price. Highly recommended!
Very good, happy very time that I order from Ashford. Happy with my order and watch
I had a difficult time getting it to take my Apple Payment.
Before ordering I was trying to ask a couple questions but the chat bubble was non responsive and keot crashing.
Introducing a price match option would significantly enhance the shopping experience by ensuring that your customers can enjoy the best possible deals available across various websites. This feature would not only foster trust and loyalty but also guarantee that your prices remain competitive in today's dynamic marketplace.
Hi,
Thank you for your feedback and suggestion! We appreciate your thoughts on introducing a price match option. We do offer a price match for a certain period after a purchase is made, provided it meets specific criteria.
For more details and to see if your order is eligible for a price match, please feel free to email us at [email protected]. We’d be happy to assist you.
Thank you again for your input!
Best regards,
Ashford was great with the description and had very fast shipping. Watch arrived on time and without any issues
Great prices easy options for payments good packaging easy transaction
The experience was easy and product Was correct. This was my first time using Ashford But you need to have directions youb can actually read They are way too tiny to be able to do much with the watch in my opinion
Beautiful, affordable. Very good watches. I am happy with the purchase.
Very nice and comfortable fit, would recommend Ashford to others
Easy ordering and fast customer service when there was a problem
Hoping next day means next day! Unfortunately, I paid for next day but didn't realize it took 3 days just to process my order
Hi,
Thank you for your feedback, and we apologize for the delay in processing your order. We understand how frustrating it can be when expecting next-day delivery, and we’re sorry for the inconvenience this caused.
We are continuously working to improve our processing times and will take your comments into account to help prevent this from happening in the future. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Best regards,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.
Best regards,