On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Bought a number of watches... always great deals... all items perfect.
I loved the prices and the shipping was fast and easy. The sunglasses were packaged well.
Was easy and quick to shop. Measurements had me thinking it would be loose but was actually a bit tight. I need 1 extra link.
They are great, I will buy again. Very good prices. If you love hamilton like me this is the correct place. I hope there will be more options
This is how luxury watch buying should be: affordable and quick
Had an item i haven't seen anywhere else at a reasonable price and checkout was seamless.
All service are really good from Ashford well done.but ups service I'm quite doubt UPS charging extra money from in Sri Lanka from the customer around 50 to $60
Order id:Ashford Delivery Confirmation - Response Requested (Order ID: w*******200) please check with UPS
Received earlier than informed. I would recommend others to buy from the ashford site.
Won't be disappointed. I was happy with product and packing.
Quick easy experience. Highly recommend Ashford. Good quality watches
👍👍 awesome watch super fast delivery👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Excellent service always good deal lowering price easy to check out
I'm in love with their products and definitely I will continue shopping with this company.
The price&delivery was good. The products are disappointed. Returning process is not as easy as Amazon.
Great quality. Would purchase again. Fast shipping, prices were fair and product was great
I placed an order and chose next day delivery but I was asked for verification which I did I waited and waited my girlfriend did not receive anything
I had to keep calling and sending emails before I was told my order could not be verified, how on earth would you not just inform me on time now I have to live with constant nagging that I got her nothing on a day that represents love please do better all this little things really really matter and cause a lot of issues when it's not just fulfilled
My girlfriend means a lot to me and just canceling my order is simply inhumane cause of some kind of verification
You said the challenge was the billing address I literally sent the package to her office, how would I freaking make her office my billing address
Please do better in communication and verification please
Hi,
To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.
Best regards,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback. We're glad to hear that you were satisfied with the price and delivery. However, we're sorry to hear that the products didn’t meet your expectations, and we apologize for any inconvenience with the return process. We strive to make returns as simple as possible, and we’ll take your feedback into account as we work to improve this experience.
If you need any assistance with the return or have any questions, please don’t hesitate to reach out.
Best regards,