On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Beautiful, affordable. Very good watches. I am happy with the purchase.
Very nice and comfortable fit, would recommend Ashford to others
Easy ordering and fast customer service when there was a problem
Hoping next day means next day! Unfortunately, I paid for next day but didn't realize it took 3 days just to process my order
Great Experience,great service and prices.Will definitely do business with them again.
This is my first time shopping on this site and it was easygoing.
I always find good Nike sun glass deals on this site. I like the overall site layout, as well.
I had to order twice since I did not verify my first order (did not see the email). That took time
Wish they had come with a case. I feel they need one to protect them. They will be used for baseball & golf
I bought this for my wife as an anniversary present and unfortunately have to say not what I expected from Tissot. This is the third Tissot watch I have purchased, and this looks very cheap and built with bad quality. I need to rethink buying Tissot again. Feels like quality standards have gone down.
Easy shopping and arrived fast. Great prices and nice selection of quality products.
I was looking for a gift for my daughter's son-in-law. He is 30 years old. I wanted to buy a classic, youthful, and inexpensive watch.Movado Bold is a stylish and affordable watch with a focus on a younger audience and those who prefer minimalism, but want something brighter and more noticeable than the brand's classic models.
Watch was authentic and just what I was looking for. Love my Luminox
Very satisfying great item and everything you was was the description provided
Every 10 days it runs one minute faster. Nice design, I think the quality will be good, I just don't like time it runs faster.
Hi,
Thank you for your feedback, and we sincerely apologize for the issue with your watch running faster. This can be addressed under warranty with the manufacturer.
Please reach out to us at [email protected] for more information, and we’ll be happy to assist you in getting this resolved.
We appreciate your understanding, and thank you again for sharing your thoughts.
Best regards,
Great customer service, my watch was delivered very quickly and at a great price
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Watch Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback, and we apologize for the delay in processing your order. We understand how frustrating it can be when expecting next-day delivery, and we’re sorry for the inconvenience this caused.
We are continuously working to improve our processing times and will take your comments into account to help prevent this from happening in the future. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Best regards,