On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am a first time user of the Ashford website and ordering process. Website is easy to navigate! I'll likely make other orders in the.
I purchased a Hamilton dive watch at a very good price from this company. It worked for one week and died. I called the company and spoke to a gentleman who was very understanding. Said he had no doubt about what happened. Told me to send the watch back. He said he could exchange it or give me a store credit. I told him I had already fitted the bracelet. He said no worries. Just send it back. They would see if they could fix it in house or issue a credit or refund. I sent it back at my expense. They couldn't fix it in house and then the story changed. They would not issue a credit they wanted me to receive the watch and forward it to Hamilton after owning it for less than a week. I'm now involved in a dispute with them so beware I've dealt with two different people one was accommodating and the other one was dishonest. Unless you've got a lot of time to spare I would not recommend doing business with these people.
All good, only one time in a order we send me one Watch than i didnt buy
Very easy to place the order and great communication on order, shipping and delivery date!
Direct and simple easy yo follow instructions!
Shopping experience was very easy. I was able to scroll through the specific brands and find an item quickly.
I adore the sunglasses and watches in Ashford. It was not my first purchase and I am sure not last one.
I love the fast service in receiving my sunglasses and the quality was shot on!
Called to confirm Watch was a 24 Hour Movemen and ordered after call. Watch shipped later that day. It arrived a few days after.
Takes quite a while before an order gets shipped out,,,,that can be a little frustrating
Returns are difficult a a a a a a a a a a a a a a a a a. A a s a a a a a a a a a a a s a
Easy website, fast delivery and beautiful selection. Great experience đź‘Ť
Great watch and quick delivery. Product was in top condition and the quality was the best
This shop made it easy to shop for watches. My first time on here. Great prices on beautiful watches! Keep up the great work!
Very pleased with the purchase experience and the watch!
Ashford has authentic items from watches to sunglasses at much reduced cost. I have purchased many items from Ashford saving a ton of money. I highly recommend!
Ashford has authentic items from watches to sunglasses at much reduced cost. I have purchased many items from Ashford saving a ton of money. I highly recommend!
None quick and convenient, order was packaged and shipped hastily
Everything is fine! My glasses were delivered very quickly. I am happy with the purchase. I'll upload more and recommend it to my friends.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback. We sincerely apologize for the delay in processing your order. We understand how frustrating it can be, and we’re working hard to improve our shipping times. Your experience is important to us, and we appreciate your patience.
Thank you again for sharing your thoughts.
Best regards,