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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,767 reviews

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Florida
1 review
0 helpful votes
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👍
March 13, 2025

...

Date of experience: March 13, 2025
Hong Kong
1 review
0 helpful votes
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Excellent Service
March 13, 2025
Updated review

Excellent Service, very good price. Would to do more shopping with you in future

Date of experience: February 26, 2025

Very good experience
March 4, 2025
Previous review

Very good experience

Date of experience: February 22, 2025
Viet Nam
1 review
1 helpful vote
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Good price
March 13, 2025
Updated review

Most of the purchases were successful except the last time due to some misunderstanding my order was canceled. When I went to buy again the product was out of stock.

Date of experience: March 3, 2025

Great service
December 10, 2024
Previous review

Great servicegreat servicegreat servicegreat servicegreat service

Date of experience: November 29, 2024
Kazakhstan
1 review
0 helpful votes
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Amazing
March 13, 2025

Thank you for the fast delivery.
You are the best :)) )))))))

Date of experience: March 2, 2025
Arizona
1 review
0 helpful votes
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Ashford was perfect!
March 13, 2025

Fast shipping and good product at a solid price. I'll be back since I've been burned by other online (joma) shops. Gonna shop here for my next horological purchase.

Date of experience: March 12, 2025
North Carolina
1 review
0 helpful votes
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Great Jewelry
March 13, 2025

Bought an engagement ring here a long time ago. Beautiful ring, still married, thank you Ashford!

Date of experience: March 22, 2025
Louisiana
1 review
0 helpful votes
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The payment page is confusing.
March 13, 2025

I found it impossible to pay with gift cards and had to resort to my debit card. I had contacted customer service and it took a few days to respond. The person said to call and they would help me do it. I did but no answer. You need to modify your payment process.

Date of experience: March 2, 2025
New Jersey
1 review
0 helpful votes
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Smooth the whole way
March 12, 2025

Great job! The pricing was excellent! Delivery was fast, came as described! Really enjoying the watch!

Date of experience: March 2, 2025
France
1 review
0 helpful votes
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Belle mais a voir dans le temps
March 12, 2025

J'attends de recevoir ma montre mais pour 'l'instant tout semble parfait

Date of experience: March 12, 2025
Texas
1 review
0 helpful votes
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Easy
March 12, 2025

Never ordered from here before. Was actually nervous but it was a smooth experience. No issues, watch came when expected and was packaged well. The UPS tracking number was included in the shipping confirmation email. Honestly have no complaints!

Date of experience: March 2, 2025
New York
1 review
0 helpful votes
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Everything is perfect! Thank you
March 12, 2025

Everything is perfect!
Thank you. As usual fast delivery. Great sunglasses

Date of experience: March 2, 2025
GB
1 review
0 helpful votes
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Excellent.
March 12, 2025

Awesome. Really enjoyed it. Can't wait to buy another son.!

Date of experience: March 2, 2025
California
1 review
0 helpful votes
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I love these items.
March 12, 2025

Very good. I really like. I will continue to order with you in near future.

Date of experience: March 14, 2025
Colorado
1 review
0 helpful votes
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I'm able to find things on the site easily... I definitely recommend

Date of experience: March 1, 2025
Philippines
1 review
0 helpful votes
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Items are good but experienced delays and inconsistencies with shipping updates

Date of experience: March 1, 2025

Fast shipping and authentic
December 11, 2024
Previous review

Fast shipping and selling authentic items and cheaper quality items than other online s3ller.

Date of experience: November 30, 2024
Germany
1 review
0 helpful votes
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Very good
March 11, 2025
Updated review

Quality best, delivery quick, service is very good, customer service helpful

Date of experience: March 2, 2025

Best
January 29, 2025
Previous review

Price quality excellent every time very nice, thanks for the offer

Date of experience: January 19, 2025
Georgia
1 review
0 helpful votes
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Simple with best price!
March 11, 2025

Quick ordering and shipping experience. Product delivered in original packaging and as described.

Date of experience: March 1, 2025
Washington
1 review
0 helpful votes
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Nice
March 11, 2025

It looks nice for the first time I tried this brand...

Date of experience: March 11, 2025
Arkansas
1 review
0 helpful votes
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I have been purchasing at a competitor's gray market site and love the fact that you are an authorized distributor for this product!

Date of experience: March 11, 2025
Indiana
1 review
0 helpful votes
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Perfect transaction
March 11, 2025

Perfect watch, great price and blazing fast shipping. Will be back if there are more deals like this.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2025