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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,788 reviews

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California
1 review
0 helpful votes
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It's been awhile!
March 14, 2025

No problems - would buy from again. Positive past experience.

Date of experience: March 4, 2014
California
1 review
0 helpful votes
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Easy to work with
March 14, 2025

Prompt delivery
See above for comments on the watch itself
Have some issues with band

Date of experience: March 4, 2025
GB
1 review
0 helpful votes
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Brilliant
March 14, 2025

Great price, sent quickly. Brilliant!
Very good communication and very well packaged.

Date of experience: March 7, 2025
Georgia
1 review
0 helpful votes
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Great Service
March 14, 2025

My watches have always Arrived quickly, and have been good quality

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
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Watch delivered as promised…
March 14, 2025

So far so good! Very pleased with Ashford, they kept me up to date with the details and delivery scheduling and any updates they have issues with USPS.

Date of experience: March 14, 2025
Texas
1 review
0 helpful votes
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Thank you for a great service
March 14, 2025

It was seamless, loved the whole process from inception to delivery.

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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Easy to navigate website and great value on brand name watches

Date of experience: March 4, 2025

The products are beautiful and delivered very fast
December 18, 2024
Previous review

I've bought several watches and have been impressed with everyone of them

Date of experience: December 8, 2024
Illinois
1 review
0 helpful votes
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Easy peasy
March 14, 2025

Ashford is easy to order with and receive the items within time frame. So thank you for having great products!

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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Awesome
March 14, 2025

Very nice collection of watches. Prices are competitive also.

Date of experience: March 17, 2025
New Jersey
1 review
0 helpful votes
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Well enough.
March 14, 2025

You could give me more discount on the first order, so I would really appreciate if you could refund a little more. Thanks!

Date of experience: March 17, 2025
France
1 review
0 helpful votes
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Ok
March 14, 2025

Didn't manage to enter my address on my phone. But it worked on PC

Date of experience: March 17, 2025
Spain
1 review
0 helpful votes
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Perfecto
March 14, 2025

Muy bien.me encanta.
Robusto,no muy grande.
Visible de ver la hora

Date of experience: March 3, 2025
Canada
1 review
0 helpful votes
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Old school Invicta
March 14, 2025

Very happy just wanted something i had in the past! Big bold Swiss chronograph. Invicta should bring more of these classics back. Ashford had the best price. Very good quality and craftsmanship

Date of experience: March 3, 2025
Australia
1 review
0 helpful votes
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Hamilton Auto
March 14, 2025

Site is easy to navigate and order from.
Great deal on a beautiful watch

Date of experience: March 16, 2025
New York
1 review
0 helpful votes
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Great e-commerce watch cmpany always
March 14, 2025
Updated review

Always easy to navigate the website and place orders without problems
This is my second order and it was a great experience both times.
A trustworthy company.

Date of experience: March 13, 2025

Great watch seller.
June 7, 2021
Previous review

Great selection of watches at good prices for watch lovers. Great fun browsing through their website

Date of experience: June 7, 2021
Maryland
1 review
0 helpful votes
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Good experience
March 13, 2025

I do not want to answer questions. These questions are very very very very annoying please stop sending them to me. Stop now - I am over 80

Date of experience: March 16, 2025
Missouri
1 review
1 helpful vote
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Aha!
March 13, 2025

No complaints. Except for this survey, which prevents me from answering less than all to questions in order to proceed.

Date of experience: March 3, 2025
New York
1 review
1 helpful vote
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I believe this is my third purchase. Then I believe that I'll continue shopping. I get to have any issues with the timepieces

Date of experience: March 3, 2025
New York
1 review
1 helpful vote
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Great
March 13, 2025

Great experience will use this company again thank you very much

Date of experience: March 3, 2025
Georgia
1 review
1 helpful vote
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Another Great Watch
March 13, 2025
Updated review

Yet another incredible find on Ashford! The selection is always great and the service is just as good!

Date of experience: March 3, 2025

Great selection and ease of use--win/win!
February 27, 2025
Previous review

Great selection and ease of use--win/win!

Date of experience: February 16, 2025