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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,838 reviews

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Illinois
1 review
0 helpful votes
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Everything went smoothly. Nothing more to say, really. I will likely shop with Ashford again, especially with the low prices they offer that beat the competition.

Date of experience: March 24, 2025
Georgia
1 review
0 helpful votes
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Watch
April 4, 2025

The watch is nice color and i really like the watch band. Great experience

Date of experience: March 24, 2025
Mississippi
2 reviews
0 helpful votes
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Love It..
April 3, 2025

Good pricing. Exactly what I needed and expected. Thanks Again

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Trusted!
April 3, 2025

Good shopping experience with good deal. Very satisfied!

Date of experience: March 24, 2025
Tennessee
1 review
0 helpful votes
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Good quality watches
April 3, 2025

Good quality watches and fast shipping. I was well pleased with this website.

Date of experience: March 24, 2025
France
1 review
0 helpful votes
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Perfect
April 3, 2025

Fast delivery and good product. All is good, i have some taxe when the product came in my country but i knew it, so everything is ok. Good seller.

Date of experience: March 24, 2025
NL
1 review
0 helpful votes
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Excellent!
April 3, 2025

Excellent service! Dont hesitate to buy from this company.

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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Coach Watch
April 3, 2025

Very nice watch very quick service, but I'm having a terrible time with the bracelet not staying closed and dropping off

Date of experience: March 24, 2025
Connecticut
1 review
0 helpful votes
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Good sun glasses
April 3, 2025

Nice price and good deal and fast shipping and good customer service

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Very disappointed shopping experience
April 3, 2025
Updated review

I ordered 6 necklaces, but only received 4. I contacted customer service 3 days ago. However, I haven't got any further follow up email after the first email which confirmed my claim. Hope can solve my issue soon.

Date of experience: March 23, 2025
Jacob H. Ashford Rep
over a year old

Hi,

We sincerely apologize for the issues with your order.

We see that the issue has been resolved, and we appreciate your patience throughout this process.

Thank you for your continued business, and please feel free to reach out if you need further assistance.

Best regards,


Nice shopping
March 24, 2025
Previous review

Very easy for shopping and good price for a gift to young girls.

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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I don't know how to describe my words. They think all buyer stupid. They can sell you the item with different brand name case…

Date of experience: March 23, 2025
Jacob H. Ashford Rep
over a year old

Hi,

We’re sorry about the issues with your order. Please reach out to us directly at customerservice@ashford. Com so we can assist you further.

Best regards,

Illinois
1 review
0 helpful votes
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Nice Unique Watch
April 3, 2025

Good price, quick shipping & nice watch that is all I have to say.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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First order was great
April 3, 2025
Updated review

Placed first order for tissot Carson, watch came quickly and as described

Date of experience: February 24, 2025

So far so good
March 16, 2025
Previous review

So far so good

Date of experience: March 5, 2025
Florida
1 review
0 helpful votes
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My first order with you.
April 2, 2025

Terrific! The item was beautifully packaged. It arrived quickly and brand new. I will be a returning customer.

Date of experience: March 23, 2025
Israel
1 review
0 helpful votes
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Excellent Store & Amazing Watch
April 2, 2025

I had an outstanding experience with this store! The watch I ordered arrived incredibly quickly, and the quality is absolutely amazing. The entire shopping process was smooth,

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
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Fast and Pleasant transaction, arrived quickly...,...

Date of experience: March 23, 2025
New York
1 review
0 helpful votes
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Very good quality
April 2, 2025

Easy shopping and very good quality watch. Happy with my purchase.

Date of experience: March 23, 2025
Connecticut
1 review
0 helpful votes
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Happy Always with Purchases
April 2, 2025

This is the third time I am shopping and extremely satisfied

Date of experience: March 9, 2025
Maryland
1 review
0 helpful votes
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Overall comment on the watch
April 2, 2025

Hopefully is a new item. I received the watched and had to sign. The inconvenience is that if I wasn't there, would I be able to receive the product. The watch was seal and all, it looked kind of new.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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You could provide more info on the item. You don't cover if the bezel moves or is bi directional or if the crown screws in or is just a pull out.

Date of experience: April 1, 2025