Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,880 reviews

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
Follow Janade K.
Unfollow Janade K.
Share Review
Report Review

Porsche Design Globetimer
April 15, 2025

Awesome service and I am very happy with my purchase. Shipping was prompt and the whole process went as expected.

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
Follow Guidie B.
Unfollow Guidie B.
Share Review
Report Review

Dolce sunglasses review
April 15, 2025
Updated review

Overall great experience with Ashford. Very quick delivery

Date of experience: April 5, 2025

Great experience
April 2, 2025
Previous review

Great experience

Date of experience: March 23, 2025
Thailand
1 review
0 helpful votes
Follow Lisa U.
Unfollow Lisa U.
Share Review
Report Review

Easy Quick
April 15, 2025

Can use amazon pay, very easy to place an order, can check if there are any update

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
Follow Donna I.
Unfollow Donna I.
Share Review
Report Review

Excellent experience
April 15, 2025

Great product. Fast shipping lots of products to choose from

Date of experience: April 5, 2025
RU
1 review
0 helpful votes
Follow Viktoria Z.
Unfollow Viktoria Z.
Share Review
Report Review

Exactly that in the title, order was cancelled next day without proper explanation

Date of experience: December 10, 2024
Jacob H. — Ashford Rep
over a year old

Hi Viktoria,

Thank you for your feedback. We understand your frustration, and we sincerely apologize for the inconvenience caused.

To ensure the security of all our customers and prevent fraud, every order goes through a payment verification process. While we strive for accuracy, sometimes this process may result in cancellations.

We apologize again for any confusion or inconvenience, and we’re happy to assist you if you have any further questions or need help with another order. Please don’t hesitate to reach out.

Best regards,

Illinois
1 review
0 helpful votes
Follow Jacqueline J.
Unfollow Jacqueline J.
Share Review
Report Review

Exquisite Time Capturing
April 15, 2025

I am in awe of the beauty, eloquence and sophistication of my Swarwoski watch. The precision of time is astounding. Thank you.

Date of experience: April 5, 2025
Missouri
1 review
0 helpful votes
Follow Mohamed V.
Unfollow Mohamed V.
Share Review
Report Review

Great prices, reliable quality
April 15, 2025

Great reliable service with quality high end products to choose from.

Date of experience: September 19, 2024
Massachusetts
1 review
0 helpful votes
Follow Sahithi H.
Unfollow Sahithi H.
Share Review
Report Review

Good as expected
April 15, 2025

Good as expected. Delivered in less than a week. Thank you.
I'll

Date of experience: April 4, 2025
New Jersey
1 review
0 helpful votes
Follow Noale C.
Unfollow Noale C.
Share Review
Report Review

Soooo freaking cute
April 14, 2025

Love the glasses they fit perfectly too excited to wear them

Date of experience: April 4, 2025
California
1 review
0 helpful votes
Follow Sylvia K.
Unfollow Sylvia K.
Share Review
Report Review

Good experience
April 14, 2025

Product looks good, shipping speed is OK too. Looking forward to more zodiac style things, they're so cute!

Date of experience: April 4, 2025
Rhode Island
1 review
0 helpful votes
Follow Miguel G.
Unfollow Miguel G.
Share Review
Report Review

Excelent service
April 14, 2025

Very good responsibility and affordable prices.
They offer the best brands

Date of experience: July 30, 2024
Florida
1 review
0 helpful votes
Follow Libio Q.
Unfollow Libio Q.
Share Review
Report Review

Nice and good for the price
April 14, 2025

Arrived on time. Good experience. Product came in good shape

Date of experience: April 3, 2025
California
2 reviews
4 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

Ashford is the real deal!
April 13, 2025

I was concerned about operating with the discounter. However, Ashford is the real deal. I have since purchased a 2nd watch from them. 5 stars!

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
Follow Jeff W.
Unfollow Jeff W.
Share Review
Report Review

Great price and fast
April 13, 2025

Ashford provided great pricing and fast shipping for a truly unique time piece in my collection

Date of experience: April 3, 2025
Zambia
2 reviews
0 helpful votes
Follow Aaron C.
Unfollow Aaron C.
Share Review
Report Review

Affordable items
April 13, 2025
Updated review

Items were delivered as per description and in good time.
I like that I received in less than ten days across continents.

Date of experience: April 3, 2025

Quick delivery
March 23, 2025
Previous review

Bought ice watch and different colour came through. I still likes the watch so positive reviews. My other purchases was loved.

Date of experience: February 13, 2025
Kazakhstan
1 review
0 helpful votes
Follow Danara B.
Unfollow Danara B.
Share Review
Report Review

Good experience!
April 13, 2025

Thanks a lot for your service and participation! I think it was a good choice. The all of my waiting was successful. I am really exited from of all receiving things.

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
Follow Vani G.
Unfollow Vani G.
Share Review
Report Review

Reliable
April 13, 2025

Quick and easy, not the first time I've ordered from here. My preferred go to when I know what I'm looking for.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
Follow Allen R.
Unfollow Allen R.
Share Review
Report Review

Great Prices
April 13, 2025

Great glasses and products at great prices. I will continue to shop with Ashford.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
Follow Lucas T.
Unfollow Lucas T.
Share Review
Report Review

Payed shipping fee
April 13, 2025

I had to pay shipping fee otherwise everything was a smooth process.

Date of experience: April 3, 2025
Jacob H. — Ashford Rep
11 months ago

Thank you for your feedback! We're glad to hear the process went smoothly. To help keep our prices as low as possible, we do charge a shipping fee on some orders. We truly appreciate your understanding and support!

Best regards,

Australia
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Ashfords
April 13, 2025
Updated review

Prefect website for quality watch at low price legit authorised dealer and never had an issue

Date of experience: April 4, 2025

Good prices and reputable company
March 19, 2025
Previous review

Good prices and reputable company

Date of experience: March 9, 2025