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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,876 reviews

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Germany
1 review
0 helpful votes
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Good price and everything worked great! Really great sales.

Date of experience: May 2, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Illinois
1 review
0 helpful votes
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Amazing watch
May 12, 2025

The watch was everything I wanted but didn't know how to describe. It's perfect!

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Indiana
1 review
0 helpful votes
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COMING BACK
May 11, 2025

Experience was great. Will return for more good deals for good quality

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Thank you!
May 11, 2025

Excellent, great prices, good selection. Highly recommended.

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

New York
1 review
0 helpful votes
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Ok
May 11, 2025
Updated review

Bought once, used well. Gifts for friends. I hope he likes it.

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Excellent
June 15, 2024
Previous review

Good effect。It has better sun-blocking effect and is more suitable for men. Looks cool.

Date of experience: June 5, 2024
Alabama
1 review
0 helpful votes
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Always a great pleasure to do business with.
I will come back for all my eyewear needs.

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Costa Rica
1 review
0 helpful votes
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Excellent service and products
May 11, 2025
Updated review

Smooth as silk. Quality merchandise. Best deals on the internet.

Date of experience: April 10, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


So far so good
April 16, 2025
Previous review

So far so good

Date of experience: April 6, 2025
Canada
1 review
0 helpful votes
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Smooth Transaction
May 11, 2025
Updated review

Easy to order shipped well and tracking provided, no surprises. Beautiful watch

Date of experience: April 1, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Easy to Navigate Website
April 25, 2025
Previous review

Easy to Navigate Website

Date of experience: April 15, 2025
Germany
1 review
1 helpful vote
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Ashford is an outstanding seller
May 11, 2025
Updated review

Products are described correctly, prices are fair, order process is easy and delivery is fast.

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Great place to shop&buy
April 28, 2025
Previous review

Excellent quality, competitive prices and reliable deliveries.

Date of experience: April 2, 2023
Georgia
1 review
0 helpful votes
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Great experience
May 11, 2025

The delivery process was fast and efficient the product came as described and was definitely beautiful quality

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Georgia
1 review
0 helpful votes
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Great products and great prices!
May 11, 2025
Updated review

Bought a Timex automatic for my son's birthday... great transaction!

Date of experience: March 1, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Nice website
December 9, 2024
Previous review

Nice website

Date of experience: November 28, 2024
Canada
1 review
0 helpful votes
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No fue lo esperado...
May 11, 2025
Updated review

Tuve qué pagar 50 dólares adicionales para que me entregaran el producto "Aduana"Y la verdad he comprado en otras páginas similares en dónde no cobran ningún valor adicional " Gastos Ocultos".

Date of experience: May 1, 2025
Jacob H. Ashford Rep
11 months ago

Thank you for your feedback. We're glad to hear you were satisfied with our service and communication.

We apologize if the customs fees were unexpected. As outlined in our international shipping policy, customs duties and taxes are not hidden costs, but are set by your local government and are the responsibility of the customer. We strive to provide clear information on this during checkout, but we’re sorry if it was overlooked.


Excellent service
April 28, 2025
Previous review

Excellent service

Date of experience: April 18, 2025
Pennsylvania
1 review
0 helpful votes
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Nice
May 11, 2025

Great experience for shopping with Ashford online store today i

Date of experience: May 1, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Service was good I ordered a Bulova wristwatch back in 2007 and still using it.

Date of experience: June 20, 2007
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Oregon
1 review
0 helpful votes
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Sunglasses
May 11, 2025

I loved the experience I had and the pair I bought so I bought 2 more pairs for a friends birthday gift as well as a back up pair

Date of experience: April 30, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Washington
1 review
0 helpful votes
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Site can be improved!
May 11, 2025

The site is not at all user friendly and is difficult to navigate to the shopping categories!

Date of experience: April 30, 2025
Jacob H. Ashford Rep
11 months ago

Thank you for your feedback.

We’re sorry to hear you found the site difficult to navigate. We are always looking for ways to improve our site and make it more user-friendly, and your comments are valuable in helping us enhance the shopping experience.

Hungary
1 review
0 helpful votes
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Great watches, great prices
May 10, 2025

This is one of the best webshop for great watches. The prices are reasonable and way below retail price.

Date of experience: April 30, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Texas
1 review
0 helpful votes
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Very good service
May 10, 2025

Easy to order online. Good Customer service to take care in case of any issues

Date of experience: April 30, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Good deals
May 10, 2025

I'm happy with Ashford, this is my 5th watch purchase. Many choices available.

Date of experience: April 30, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Illinois
1 review
0 helpful votes
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Excellent experience
May 10, 2025
Updated review

My purchase experience with Ashford was excellent as this was my first time!

Date of experience: April 13, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Very easy to get through your system
April 23, 2025
Previous review

Very easy to get through your system

Date of experience: April 13, 2025