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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,809 reviews

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Sweden
1 review
0 helpful votes
Follow Anthony G.
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No problems with communicating with seller and always make requested adjustments if needed without hassle of delay.

Date of experience: May 5, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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I love it
May 15, 2025

Highly satisfied with the purchase I love the watch so much I would definitely buy more in a future

Date of experience: May 4, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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Good
May 15, 2025
Updated review

Great service with good price, good quality products, good brand

Date of experience: May 4, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Good service
May 4, 2025
Previous review

Good service

Date of experience: April 24, 2025
Massachusetts
1 review
0 helpful votes
Follow Leonard F.
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Perfect as always. We use them several times a year as we gift watches frequently to staff.

Date of experience: April 19, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Awesome company
April 29, 2025
Previous review

I and my wife have purchased MANY watches from Ashford and we haven't had a single problem yet.

Date of experience: January 1, 2025
Massachusetts
1 review
0 helpful votes
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I will be back!
May 15, 2025

Ashford was great. UPS not so much. They do not have an easy to use website to contact them that resulted in my heaving to miss work to meet their schedule. VERY inconvenient.

Date of experience: May 4, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Sri Lanka
1 review
0 helpful votes
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Oakleys at a great price
May 15, 2025

I've been wearing Fives for years. Time for an update. Great price, great sunglasses b

Date of experience: May 4, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Minnesota
1 review
0 helpful votes
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First time buyer
May 14, 2025
Updated review

It was great getting these glasses for a reasonable price, hopefully will be wearing them for yrs to come.

Date of experience: May 4, 2025

I've been looking for some cheap Oackley's for a long...
May 4, 2025
Previous review

I've been looking for some cheap Oackley's for a long time, I used to own the same pair for like 8 yrs.

Date of experience: April 23, 2025
GB
1 review
0 helpful votes
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Easy order, quick delivery by UPS to the UK. £300 watch + £75 VAT and customs. Ordered on 23/4, delivered 30/4.

Date of experience: April 30, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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Boss Watch
May 14, 2025
Updated review

Very well online service and beautiful watch for men at a great price.

Date of experience: May 3, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Overall Great prices and easy checkout process
May 3, 2025
Previous review

Overall Great prices and easy checkout process

Date of experience: April 23, 2025
California
1 review
0 helpful votes
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Feedback
May 14, 2025

Couldn't use Apple Pay. Kept getting error. Used amazon pay then at checkout it asks me to login because it sees I have an account. I reset password and login in and my cart keeps going empty. Tried this multiple times and finally had to login first but still wouldn't take Apple Pay but Amazon pay worked.

Date of experience: May 3, 2025
Jacob H. Ashford Rep
11 months ago

Thank you for your feedback, and we’re sorry to hear about the trouble you experienced during checkout. We’re currently looking into the Apple Pay issue and appreciate you bringing it to our attention.

In the meantime, we’re glad Amazon Pay worked for you. If you run into any other issues or need assistance, please don’t hesitate to reach out to us at [email protected] — we’re happy to help.

California
1 review
0 helpful votes
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Great prices and selection.
May 13, 2025

Ashford has been great! I have purchased several watches from them in the past couple of years and they always arrive quickly and exactly as pictured on the web site. In one case the watch arrived defective and I was able to return it to them for a full refund without any issue or push back..

Date of experience: May 3, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Georgia
1 review
0 helpful votes
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Excellent prices and customer service
May 13, 2025
Updated review

Great customer service. Quick delivery of watch. Very pleased.

Date of experience: May 3, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Customer assistance was very good at sending additional...
May 3, 2025
Previous review

Customer assistance was very good at sending additional photos prior to shipping.

Date of experience: April 23, 2025
Virginia
1 review
0 helpful votes
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Easy-Peazy
May 13, 2025
Updated review

Quality products at really good prices. So easy a caveman can do it!

Date of experience: May 3, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


I couldn't find my 10% discount code!
May 3, 2025
Previous review

I couldn't find my 10% discount code! Otherwise it would have been a 5 star.

Date of experience: April 23, 2025
Italy
1 review
0 helpful votes
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D
May 13, 2025
Updated review

Dasdasdadassdasdasdadsadasdasdasdadssadasdadsadadadsd

Date of experience: May 3, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Quick and easy
April 30, 2025
Previous review

Quick and easy. The Apple Pay option is a nice touch.

Date of experience: April 20, 2025
North Carolina
1 review
0 helpful votes
Follow Dontressa A.
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Great name brand sunglasses
May 13, 2025
Updated review

Best deal for the price on name brand sunglasses. I luv Ashford.com😎

Date of experience: April 4, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Brand name products for working class budgets
June 2, 2024
Previous review

Great easy shopping experience. Great selection from several brand names. Thanks for looking out for working-class budgets! Ashford shopping experience rocks! Sharing with family and friends now!

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Great watches at great prices!
May 13, 2025
Updated review

Fast service and great prices! Lots of variety and new products all the time.

Date of experience: May 2, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Great prices, easy website to navigate
May 3, 2025
Previous review

Great prices, easy website to navigate

Date of experience: April 22, 2025
Arizona
1 review
0 helpful votes
Follow Rashmi B.
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Good service. Beautiful products. Arrived on time. Impressed with the quality and affordable price.

Date of experience: May 2, 2025
Ashford W. Ashford Rep
11 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Massachusetts
1 review
0 helpful votes
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Great Website
May 13, 2025

The website is easy to navigate & the prices are great. I ordered a pair of sunglasses for my husband from here a few weeks ago but he isn't really thrilled with the style I chose so I'm getting a different style this time.

Date of experience: April 16, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Georgia
1 review
0 helpful votes
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My go-to place for sunglasses! Always budget friendly and nice quality.

Date of experience: May 2, 2025
Ashford W. Ashford Rep
11 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
Follow Na H.
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Good price, great products
May 12, 2025

I have brought several watches and glasses from Ashford. Great products, wonderful customer services.

Date of experience: May 2, 2025
Ashford W. Ashford Rep
11 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.