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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,790 reviews

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Texas
1 review
0 helpful votes
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Was surprised.
June 29, 2022

Great price and no tricks or confusing bullS. Product was as advertised.

Date of experience: June 29, 2022
Alabama
1 review
0 helpful votes
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Great overall buying experience... Fast shipping! Authentic goods! Will buy from ashford.com again and again.

Date of experience: June 29, 2022
Florida
1 review
0 helpful votes
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Love it
June 29, 2022

Looks amazing, crafted with excellent in every detail. Color is great and looks so different comprare to other watches.

Date of experience: June 29, 2022
Maryland
1 review
0 helpful votes
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Very nice
June 29, 2022

Good quality and shipping was very fast
I will definitely buy again

Date of experience: June 29, 2022
Australia
1 review
0 helpful votes
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Ashford always have the best selection and very competitive pricing. I love browsing the Ashfrord ads:

Date of experience: June 29, 2022
Tennessee
1 review
0 helpful votes
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Hamilton Men's Watch - A Must Buy
June 29, 2022

Very easy transaction; great prices on quality watches!

Date of experience: June 29, 2022
Texas
2 reviews
0 helpful votes
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Swarovski evil eye bracelet
June 29, 2022

Item was not what I expected. Item appeared larger in the photo and item received was too small.

Date of experience: June 28, 2022
New Jersey
1 review
0 helpful votes
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Exp
June 27, 2022

It was really a good exp and delivered on time as expected!

Date of experience: June 27, 2022
Massachusetts
2 reviews
2 helpful votes
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Great Fun watch
June 27, 2022

Faster than I expected it to get too me. Will probably buy from Ashford.com in the future

Date of experience: June 27, 2022
India
1 review
0 helpful votes
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Delivery Delay
July 27, 2022

The delivery was delayed by at least 4-5 days. Firstly, there was some verification required for the payment,. After this was done, it took 4 days to process the order and ship it. EVEN though I paid $29.95 for Next Day Delivery, it took 3 days for the delivery to happen. Not a very pleasant experience. You should now refund the shipping charges of $29.95. UPDATE: Thank you for addressing my issues. It is gratifying to know this. Thank you for refunding the shipping charges. So, it has all ended pleasantly.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Florida
1 review
0 helpful votes
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Perfect
June 27, 2022

Everything went well with the purchase, received the watch within a week.

Date of experience: June 26, 2022
Albania
1 review
0 helpful votes
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Ashfors does it best
June 27, 2022

All good, the site is very easy to navigate through and the prices are unbeatable.

Date of experience: June 26, 2022
Maryland
1 review
0 helpful votes
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Perfect fit
June 27, 2022

It was a smooth experience with shopping and delivery. Ashton's is the best site to shop

Date of experience: June 26, 2022
California
1 review
0 helpful votes
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Thanks
June 26, 2022

Good price, good watch beautiful watch my wife liked

Date of experience: June 26, 2022
Texas
1 review
0 helpful votes
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Great price and selection
June 26, 2022

Very pleased with the experience - order shipped quickly

Date of experience: June 26, 2022
New Jersey
1 review
0 helpful votes
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Excellent quality
June 26, 2022

I am pleased with the quality of the glasses. Will order again. Thanks!

Date of experience: June 26, 2022
New York
1 review
0 helpful votes
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Great experience
June 26, 2022

Great customer service and easy ordering process. I really enjoy how easy it was to order.

Date of experience: June 26, 2022
Florida
1 review
0 helpful votes
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I had to contact customer service and I am awaiting a response. Ordered 2 watches and 1 arrived with a dead battery.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Israel
1 review
0 helpful votes
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Lior Tzarfati
June 26, 2022

Always great service ashford is the bast
Thanks
Love to do business with you.
I will definitely continue to order from you.

Date of experience: June 26, 2022
Singapore
1 review
0 helpful votes
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Excellent website
June 26, 2022

Shopping at Ashford is always a pleasure and will surely make another purchase soon

Date of experience: June 25, 2022