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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,787 reviews

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New York
1 review
0 helpful votes
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Review
July 4, 2022

Good, Good, Good, Good, Good, Good, Good, Good, Good!

Date of experience: July 4, 2022
Nevada
1 review
0 helpful votes
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Definitely recommend
July 4, 2022

I ordered. I received and I am extremely happy. I purchased my first watch at jc penny's and a two days later I wanted a different color but the price had gone up. I order from Ashford who had a cheaper price and I was happy with my product and price

Date of experience: July 4, 2022
Georgia
2 reviews
0 helpful votes
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Excellent
July 3, 2022

Product was as described and shipping was fast. Very pleased

Date of experience: July 3, 2022
Texas
1 review
0 helpful votes
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Good site
July 3, 2022

Easy to order. Fast shipping. Purchased several watches from Ashford. Overall 8.5/10.

Date of experience: July 3, 2022
Alabama
2 reviews
0 helpful votes
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Faulty Watch
August 2, 2022

It runs a little while and then stops. I have tried over and over. Some times it runs a couple of hours.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 2, 2022
New Zealand
1 review
0 helpful votes
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Very good
July 2, 2022

Very good service and value for money. I like same order again

Date of experience: July 2, 2022
Pennsylvania
1 review
0 helpful votes
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ASHFORD is great.
July 2, 2022

I've purchased a few watches from Ashford. Always responsive, quick lead-times and good packaging.

Date of experience: July 2, 2022
Georgia
1 review
0 helpful votes
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Perfect!
July 2, 2022

Ordering was easy, price was amazing and delivery was quick! Couldn't have asked for a better experience!

Date of experience: July 2, 2022
Florida
1 review
0 helpful votes
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Was skeptical. Now very happy
July 2, 2022

Placed an order at an amazing price. Was skeptical of legitimacy. Product arrived quickly. Compared with same product at boutique. 100% legit. Definitely recommend.

Date of experience: July 1, 2022
Minnesota
1 review
0 helpful votes
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Good service and product.
July 1, 2022

Excellent website and easy to use. I will continue to use this site!

Date of experience: July 1, 2022
Ashford W. — Ashford Rep
over a year old

Hello,
Thank you for your review. We are happy to hear you had a good experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Arkansas
1 review
0 helpful votes
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Costa Blackfin pro
July 1, 2022

All good! Price and product! Looked all over the internet. Ashford had it all!

Date of experience: July 1, 2022
NL
1 review
0 helpful votes
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Great service
July 1, 2022

Fast delivery, item as described. Packaged in a very safe way

Date of experience: July 1, 2022
Oregon
1 review
0 helpful votes
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Very easy to use and prices are always the best. You can find brand-name sunglasses and watches at a quarter of the price.

Date of experience: June 30, 2022
New Jersey
1 review
0 helpful votes
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Excellent as usual
June 30, 2022

Excellent quality, great prices, and excellent customer service.

Date of experience: June 30, 2022
Jamaica
1 review
0 helpful votes
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Just awesome
June 30, 2022

Always a great experience! I'm in love with my charms!.

Date of experience: June 30, 2022
Virginia
4 reviews
0 helpful votes
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Angela
June 30, 2022

These sunglasses looked exactly as pictured they arrived quickly and the price from Ashford was the lowest.

Date of experience: June 30, 2022
New Jersey
1 review
0 helpful votes
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Good
June 30, 2022

Good price, my wife like it, shipping is fast, good package

Date of experience: June 30, 2022
California
1 review
0 helpful votes
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Great experience
June 30, 2022

Easy to navigate and fast shipping. Love my new watch, thank you.

Date of experience: June 29, 2022
Georgia
1 review
0 helpful votes
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Price ended up being great
June 30, 2022

It was a little annoying having to watch and wait for the watch to "go on sale," but then the first time purchaser discount really made it a great value.

Date of experience: June 29, 2022
Louisiana
1 review
0 helpful votes
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Fendi sunglasses
June 29, 2022

Great! I've ordered from this company before and the quality of service is great. Thank you

Date of experience: June 29, 2022