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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,779 reviews

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Washington
1 review
0 helpful votes
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Surprised
July 11, 2022

Said was going to take ten days for delivery only took 2 days so gave the three pairs of sunglasses I got for my 3 friends

Date of experience: July 10, 2022
Oregon
1 review
0 helpful votes
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Great
July 9, 2022

Fast shipping and the customer service was great! They treated me wonderful

Date of experience: July 8, 2022
Illinois
2 reviews
0 helpful votes
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Rugged Watch
July 8, 2022

Easy order and quick delivery…. Easy order and quick delivery

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
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Excellent no complaints
July 8, 2022

Very good this is not my first time I been baying watches for a long time hire in ashford

Date of experience: July 8, 2022
Massachusetts
1 review
0 helpful votes
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Simple to understand
July 8, 2022

Love your website it's easy to follow. Great merchandise, With all sorts and styles Which is great.

Date of experience: July 8, 2022
Mexico
1 review
0 helpful votes
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Todo muy bien como siempre
Gracias
El artículo a muy buen precio y el envío muy rápido

Date of experience: July 7, 2022
Georgia
4 reviews
0 helpful votes
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Great company
July 7, 2022

Always easy to shop here. I've purchased a couple of watches from them. Never a problem.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Dr.
July 7, 2022

The watch is very beautiful, I will use it continuously.

Date of experience: July 6, 2022
Utah
1 review
0 helpful votes
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Thank you
July 6, 2022

Glasses look great and they are even real! The frames have full serial number engraved on the inside and they look really nice I can't wait to put my prescription lenses inside

Date of experience: July 6, 2022
California
1 review
0 helpful votes
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Glycine Bronze
July 6, 2022

Repeat buyer, solid vendor! Ashford selection is ok, but there are some diamonds in the rough!

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
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Good
July 6, 2022

Good good good good Good good good good Good good good good

Date of experience: July 5, 2022
Colorado
1 review
0 helpful votes
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Great deals on sunglasses
July 6, 2022

I have purchased many types and styles of sunglasses from Ashford and I have been happy with the quality and lower than market prices

Date of experience: July 5, 2022
California
1 review
0 helpful votes
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They underpromised and overdelivered. When I placed the order it said the product would arrive in about 10 days, and I got it in seven even though it had to go from NY to LA by UPS ground. Kudos.

Date of experience: July 5, 2022
Virginia
1 review
0 helpful votes
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A+++
July 5, 2022

Tons of options! Affordable prices. Great shopping experience! A+!

Date of experience: July 5, 2022
Florida
1 review
0 helpful votes
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Excellent
July 5, 2022

As described. Very fast shipping. Recommended.!
Will buy again.

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
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Gl0335
July 5, 2022

I had some difficulty for checking out, but solved by myself quickly.
Good price for the product. Paid an unexpected extra 5% duty beside 13% harmony tax.
For the product, I wish the applied numbers are brushed => might be easier for quick reading. High polish numbers reflect too much light, it takes over the beauty of the dial. The bending second hand might/could carry more personality with slightly more sharp angles. I get an average of - 4 second per day for last 5 days. Over all I enjoy the product.

Date of experience: July 5, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are happy to hear you had a good experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Georgia
1 review
0 helpful votes
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Great product.
July 5, 2022
Updated review

Great product and easy ordering and I would recommend.

Date of experience: July 4, 2022

Great experience
June 4, 2022
Previous review

Great experience

Date of experience: June 3, 2022
Philippines
1 review
0 helpful votes
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What i really like with Ashford is their safe transaction process plus their capacity to deliver your order very fast with their accredited delivery carrier. Thank you! :). I love your discount offer as well.

Date of experience: July 4, 2022
New York
1 review
0 helpful votes
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Review
July 4, 2022

Good, Good, Good, Good, Good, Good, Good, Good, Good!

Date of experience: July 4, 2022
Nevada
1 review
0 helpful votes
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Definitely recommend
July 4, 2022

I ordered. I received and I am extremely happy. I purchased my first watch at jc penny's and a two days later I wanted a different color but the price had gone up. I order from Ashford who had a cheaper price and I was happy with my product and price

Date of experience: July 4, 2022