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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,808 reviews

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New Jersey
2 reviews
3 helpful votes
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Good Experience
November 14, 2022

Ashford was easy to deal with and stands behind their products 100%

Date of experience: November 14, 2022
Colorado
1 review
3 helpful votes
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Fast shipping
November 14, 2022

Fast shipping, good quality and price. I can't complain. I will definitely order it again.

Date of experience: November 14, 2022
North Carolina
1 review
0 helpful votes
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Gifts
November 14, 2022

Bought before love the quality and price,fast shipping

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Beautiful watch
November 13, 2022

I have purchased from Ashford before and have always been satisfied with what I bought This watch is bright and easy to read. It is automatic, so "no more batteries"!

Date of experience: November 12, 2022
BA
1 review
0 helpful votes
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Good salesman
November 11, 2022

Watch at a good price, very good features. Anyone who needs a good wristwatch with an automatic movement will buy this or a similar watch

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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Ashford Forever
November 10, 2022

Love Ashford. Great place to purchase watches at reasonable prices.

Date of experience: November 10, 2022
Washington
1 review
0 helpful votes
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Need Service
November 10, 2022

Best deals, great selection, who could ask for more?

Date of experience: November 10, 2022
Texas
2 reviews
0 helpful votes
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Glamour!
November 9, 2022

Love sunglasses, but wish they came wt hard case instead.

Date of experience: November 9, 2022
Sweden
1 review
0 helpful votes
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Annoying
December 9, 2022
Updated review

My card was hit with a reserved amount 3 times and therefor a purchase could not be completed and I didn't have access to 1500usd when doing a 500usd purchase. Crap. I got an excuse from Ashfield, which was appreciated, but the webpage is extremely heavy to load, popups every two seconds, codes, flash deals and, in Sweden, only UPS as a courier and we all know that UPS is to be avoided to all cost. This is my third… or fourth watch, from Ashford. Every time there has been some kind of glitsch but you can't argue with the prices on offer.

Date of experience: November 9, 2022

My card was hit with a reserved amount 3 times and...
November 29, 2022
Previous review

My card was hit with a reserved amount 3 times and therefor a purchase could not be completed and I didn't have access to 1500usd when doing a 500usd purchase. Crap.

Date of experience: October 30, 2022
California
1 review
0 helpful votes
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Great buying expeirence
November 9, 2022
Updated review

The style is very nice. The blue dial and the bronze case goes very well together. This is a solid watch with great movements. The order process and delivery with Ashford was very easy and efficient!

Date of experience: November 8, 2022

A bit slow :(
October 29, 2022
Previous review

A bit slow :(

Date of experience: October 29, 2022
Michigan
1 review
0 helpful votes
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Happy customer
November 8, 2022

Love the website I'm a new customer good discounts and fast delivery ordered twice already in 2months and will order more.

Date of experience: November 8, 2022
Massachusetts
1 review
0 helpful votes
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President
November 8, 2022

Thanks for your great customer service watch arrived on time and I wear it daily...

Date of experience: November 8, 2022
Kazakhstan
1 review
0 helpful votes
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Good company
November 8, 2022

Good price and reliable resource to order. Selecting on site is easy and provide all details

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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Incredibly Fast shipping
November 7, 2022

I would buy the again. Amazing price & super fast shipping

Date of experience: November 7, 2022
Nevada
2 reviews
0 helpful votes
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GREAT PRODUCT!
November 7, 2022

Great price! Great quality! Fast shipping! Definitely will continue to shop from
This site!

Date of experience: November 7, 2022
Massachusetts
2 reviews
0 helpful votes
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Shipping
November 7, 2022

Shipping was so fast. I bought the product on Monday and received it on a Wednesday. Product was exactly as described

Date of experience: November 7, 2022
Texas
1 review
0 helpful votes
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Awesome Watch
November 7, 2022

Great VALUE - A Swiss Automatic for under $400. BUT, I need Ashford to send me a warranty booklet with the date of sale AND the SELLER'S stamp to activate the warranty.

Date of experience: November 7, 2022
Missouri
1 review
0 helpful votes
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Good selection and reasonable prices.
November 7, 2022

Good prices on many items. Well pleased with my purchase.

Date of experience: November 6, 2022
AE
1 review
0 helpful votes
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Rado Women's Watch R32091163
December 6, 2022

This is my 4th order from the shop, but probably my last. The Watch received was for present and it is not working. I had the feedback after I gave it. As it is international order can not return it, also there is no date mentioned on the waranty card so the service center do not accept it under waranty. Overall very bad experience.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2022
Texas
1 review
0 helpful votes
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Tissot automatic watch
November 5, 2022

Great shopping experience, fast shipping. The website was easy to search.

Date of experience: November 5, 2022