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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,812 reviews

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North Carolina
1 review
0 helpful votes
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Ashford
November 23, 2022

Great collection and variety to choose from. Will shop here again.

Date of experience: November 23, 2022
Kazakhstan
1 review
0 helpful votes
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I am satisfied
November 23, 2022

The watch matches the description. Delivered very quickly

Date of experience: November 22, 2022
New Zealand
1 review
0 helpful votes
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Wrong colours
December 23, 2022

I ordered the Thomas Earnshaw Men's Watch ES-8232-44, blue dial, and received one with black colour.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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Love Ashford.
November 23, 2022

Quality is always at its best with Ashford. Although one watch had already some scratches on the bracelet but all other were good.

Date of experience: November 22, 2022
Massachusetts
1 review
0 helpful votes
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I got an email saying "ADDSHOP8" would work. It did not! Only ADDSHOP5 would work.
A bit cheeky there?

Date of experience: November 21, 2022
Australia
1 review
0 helpful votes
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Very quick delivery
November 22, 2022

Very happy with order
Got the watch on time
In perfect condition

Date of experience: November 21, 2022
Peru
1 review
0 helpful votes
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Nice
November 22, 2022

First time ordering from ashford, thats why i dont give 5 stars but the service was good

Date of experience: November 21, 2022
New Hampshire
1 review
0 helpful votes
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Amazing
November 22, 2022

The products are a value and amazing In quality and style.

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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Amazing experience
November 21, 2022

I'll definitely buy from Ashford again.
Both Versace watches were more lovely than on the website and the ordering process was easy.
Thank you Ashford!

Date of experience: November 21, 2022
Nebraska
1 review
0 helpful votes
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Great shopping experience
November 20, 2022

Ashford is a great company with great products! Items always fit the description and shipping is fast.

Date of experience: November 20, 2022
Tennessee
1 review
0 helpful votes
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Great price and fast, reliable shipping
November 19, 2022

Easy-to-use website and great prices. No issues at all!

Date of experience: November 19, 2022
Ohio
1 review
0 helpful votes
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3rd order from ashford
December 18, 2022
Updated review

Item not as site photo. This item has the new logo and the one on the site was the in between winged logo. I wanted the wing logo.

Date of experience: November 18, 2022
Ashford W. — Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.


This is my 3rd order and I think you guys do a great...
November 8, 2022
Previous review

This is my 3rd order and I think you guys do a great job. Thank you.

Date of experience: November 8, 2022
Georgia
1 review
0 helpful votes
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Duplicate Pair
November 18, 2022

Easy order and delivery. Item came early and was well packaged.

Date of experience: November 18, 2022
California
1 review
0 helpful votes
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Nice watch
November 18, 2022

The item was as described by the seller. I am happy with my purchase

Date of experience: November 18, 2022
Texas
2 reviews
0 helpful votes
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Fast delivery
November 18, 2022

Very fast delivery with good product. Overall good.

Date of experience: November 18, 2022
Maine
1 review
0 helpful votes
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Swiss for Less
November 18, 2022

The watch I bought was a great price and Ashford had a design I liked. I was able to get a discount for signing up for emails and also was able to use PayPal at checkout.

Date of experience: November 17, 2022
Colorado
2 reviews
3 helpful votes
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Love this watch.
November 18, 2022

The site worked really well, and the product is exactly what I wanted.

Date of experience: November 17, 2022
Illinois
1 review
0 helpful votes
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Looks perfect
November 17, 2022

Great. Looks perfect. And suits my husband real good

Date of experience: November 17, 2022
Texas
1 review
0 helpful votes
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Great Vendor
November 16, 2022

The purchase process was smooth and I got my glasses on time

Date of experience: November 15, 2022
Maryland
1 review
0 helpful votes
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Repeat customer
November 16, 2022

I've bought many items from them including over a dozen watches. I'm generally never disappointed.

Date of experience: November 15, 2022