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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,788 reviews

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California
1 review
0 helpful votes
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Missing watch box and booklet
January 20, 2023

I was left wondering what happened the missing box and booklet. I don't think I will be ordering from Ashford again.

Date of experience: December 20, 2022
Ashford W. — Ashford Rep
over a year old

Hello,
Thank you for your review. We do apologize for any inconvenience. Please reach out to customer service for any assistance you may need.

Massachusetts
1 review
0 helpful votes
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Amazing gifts at amazing prices!
December 20, 2022

Easy ordering, fast delivery, great products at great prices!

Date of experience: December 20, 2022
TW
1 review
0 helpful votes
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Nice watch
December 20, 2022
Updated review

It is a New experience for me to buy a watch from Ashford.

Date of experience: December 19, 2022

Good, fast
November 1, 2022
Previous review

Good, fast. I am looking forward to my shipment

Date of experience: October 31, 2022
Canada
1 review
0 helpful votes
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Nice gift
December 20, 2022
Updated review

Great place, amazing watches, I love it, really works for the price

Date of experience: December 19, 2022

Amazing watches
November 21, 2022
Previous review

Amazing watches

Date of experience: November 21, 2022
Louisiana
1 review
0 helpful votes
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Tissott T-classic for a classy lady.
December 20, 2022

Very good, easy I will be back. Very easy ordering process, even for over 70 yoa retired cop dealing with Parkinsons.

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Easy ordering
December 19, 2022

Found a beautiful watch for wife's Christmas present. Shipping was quick and the watch came in fantastic new condition. I would definitely buy from Ashford again.

Date of experience: December 19, 2022
Delaware
1 review
0 helpful votes
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Good
December 19, 2022

Delivered very quickly, it was packed well, I advise to everyone

Date of experience: December 18, 2022
Colorado
1 review
0 helpful votes
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No comment
December 18, 2022

.I do not want to make comments on my experience..

Date of experience: December 18, 2022
Illinois
2 reviews
0 helpful votes
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Awesome
December 18, 2022

Great experience. Ordered and received 3 days later. Packaged well and tracking all the way until delivery. Highly recommend

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
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Great Service for first time buyer.
December 18, 2022

Ashford delivered fast! Package arrives within three business days which was amazing. Communications was excellent and when I sent a note saying that my purchase went through before I could put in my 5% code they immediately credited me that amount.

Date of experience: December 17, 2022
Pennsylvania
2 reviews
0 helpful votes
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Glycine Believer
December 18, 2022

Great experience on purchase and watch exceeded expectations.

Date of experience: December 17, 2022
California
1 review
0 helpful votes
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Sale was over
December 17, 2022

I missed the sale by a few hours. Still happy with purchase.

Date of experience: December 17, 2022
Delaware
1 review
0 helpful votes
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Great watch
December 17, 2022

Good product good price. The watch is Swiss made which I always look for when buying a watch. Especially when it is on sale.

Date of experience: December 17, 2022
Florida
2 reviews
0 helpful votes
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Nice
December 17, 2022

Best prices and service, Glad I bought it! Nice quality and service.

Date of experience: December 17, 2022
Virginia
1 review
0 helpful votes
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Seiko Men's Watch SNKL75K1
December 17, 2022

My overall experience with Ashford in connection with this purchase has been excellent. As far as the ordering went, the watch came before I expected it. There are absolutely no problems to date concerning any aspects about this purchase.

Date of experience: December 17, 2022
Massachusetts
1 review
0 helpful votes
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Quick service and a beautiful gift to give for Christmas. I'll certainly be back for more.

Date of experience: December 16, 2022
Colombia
1 review
0 helpful votes
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Excelente
December 16, 2022

Beautiful products and good process, fast delivery

Date of experience: December 16, 2022
Australia
1 review
0 helpful votes
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Buyer beware
January 15, 2023
Updated review

Firstly let me say this is my fault for Not reading the description properly so it's all on me. This said I just looked at the photo and to me I thought the band was WHITE. I wanted a white watch, but alas it is stainless steel. Needless to say I am extremely disappointed. Look at the photograph, what do you think? Lesson learnt…

Date of experience: December 16, 2022
Ashford W. — Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.


How long is the guarantee for?
December 6, 2022
Previous review

How long is the guarantee for?

Date of experience: December 6, 2022
Virginia
1 review
0 helpful votes
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Customer
December 16, 2022

Very nice quality.
I usually look here to get different brands at one location.

Date of experience: December 16, 2022
Minnesota
1 review
0 helpful votes
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Seiko classic solar men's watch
December 16, 2022

Looked on many sites for a inexpensive but good men's dress watch. Ashford had the best price for the watch I bought. Went with 2 day shipping and it arrived on time.

Date of experience: December 16, 2022