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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,916 reviews

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Canada
1 review
0 helpful votes
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Awesomeness
January 19, 2023

Good products with great value, as a suggestion please list eyeglasses in the main list and not sunglasses.

Date of experience: January 18, 2023
TW
1 review
0 helpful votes
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從確認下單到收到手錶的速度還算順遂,沒有太多的延遲,但是打開錶盒才發現手錶未固定好,已經脫離應該固定的位置,很難想像在運送過程手錶是否因此翻滾碰撞而損傷,希望貴司在出貨前能確認手錶是否固定牢靠,還是說會因為手錶價值高低而有不同的待遇?

Date of experience: January 18, 2023
Utah
1 review
0 helpful votes
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Ashford was easy to use
January 19, 2023

Ashford provided a good experience with a good product

Date of experience: January 18, 2023
Canada
1 review
0 helpful votes
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Ashford is Awesome
January 19, 2023

Easy, fantastic choices, great prices, arrived on time

Date of experience: January 18, 2023
Arizona
2 reviews
0 helpful votes
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Easy and fast
January 18, 2023

My first time to order from this site and I like it coz it was easy and I received the order on time

Date of experience: January 18, 2023
Colorado
1 review
0 helpful votes
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Great!
January 18, 2023

I received my items in a timely manner! Great experience.

Date of experience: January 18, 2023
North Dakota
1 review
0 helpful votes
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Finally!
January 18, 2023

Great site for high end watches at great prices! Will definitely be back soon!

Date of experience: January 17, 2023
Texas
2 reviews
0 helpful votes
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They did alright
February 17, 2023

Decent experience... Item was undamaged and Ashford followed up to make sure I was happy with product... They handle business

Date of experience: January 17, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review.

Please reach out to customer service for any assistance

New York
1 review
0 helpful votes
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Good price for a fine watch
January 17, 2023
Updated review

No problem in ordering the watch I wanted I do wish for 360 degree viewing on all watches.

Date of experience: January 17, 2023

What a variety of choices
December 30, 2022
Previous review

What a variety of choices

Date of experience: December 29, 2022
New Jersey
1 review
0 helpful votes
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Perfect
January 17, 2023

Great quality and just right for my collection. And it came with no long wait.

Date of experience: January 17, 2023
GB
1 review
0 helpful votes
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Great selections for gifting.
January 17, 2023

Web was easy. Just wish there's an option for gifting.

Date of experience: January 17, 2023
Missouri
1 review
0 helpful votes
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Seiko watch
January 17, 2023

I ordered this watch from Ashford a couple weeks ago and am very pleased with both
The watch and with the service I received :)

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
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Great watch for the price!
January 17, 2023

Great watch, quick delivery.enjoyed the overall experience and will definitely purchase again.

Date of experience: January 16, 2023
Australia
1 review
0 helpful votes
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Beautiful watch
January 17, 2023

Excellent service received the watch in Australia in a week time, will buy again

Date of experience: January 16, 2023
Australia
1 review
0 helpful votes
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Always happy great transit times and great $$ shipping rate to Sydney, Australia. 5 stars!

Date of experience: January 16, 2023
New Jersey
2 reviews
0 helpful votes
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Excellent!
January 16, 2023

I love my shades! They fit great, the price was amazing and the shipping was fast! I will definitely order again!

Date of experience: January 16, 2023
Illinois
1 review
0 helpful votes
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Tissot
January 16, 2023

Experience was ok.
Will use your business again.
Will and have referred you business to friends and family.

Date of experience: January 16, 2023
Philippines
1 review
0 helpful votes
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It's alright
January 16, 2023

They have minimalist quality watches and very affordable! But I just had a little bit of an issue with courier and waiting time is like two weeks.

Date of experience: January 16, 2023
Texas
2 reviews
0 helpful votes
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A Killer Price & Next Day Shipping!
January 15, 2023

I had never heard of Ashford before. I was chasing down deals on the Seiko SUS series reissues when I happened upon the SUR323 on Ashford's site & liked the styling better. The advertised price was already attractive but within seconds a pop-up sweetened the deal significantly. It really was a no-brainer.

Date of experience: January 15, 2023
Italy
1 review
0 helpful votes
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Trust them
January 15, 2023

The best shop for buying watch brands! Love it! I will buy again from them.

Date of experience: January 15, 2023