Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices. Nice selections. Delivered in a timely manner. Would definitely recommend.
Good not bad, fast delivery. Nice and big watch, 43 mm it's perfect for me
Good prices however I had a lot of trouble.getting a return label for the item.
I got my watch in original box but without any papers?!
Fair. I liked the price of the watch comparing to other watch websites. I hope you get more watch brands and selections so i and many other watch enthusiasts can buy more from you. I would definitely come back and buy more
Quick and painless purchase! Searched what I wanted and it came up instantly.
Handled questions promptly and delivery of the watch was very fast
Product delivered as advertised. Nice for reasonable price
Simple and easy. However I also ordered Tissot watch which I returned due to oversize
Great process and arrived earlier than the expected date.
Packaging and delivery received in a timely and secured manner.
Great value. Seems like it could cost twice as much.
I am hoping to get a refund for the watch. Many companies have a return label to print our, but this company does not. Therefore, I need to pay the return postage and a box for sending it back.
I most likely will not purchase from them again.
Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.
I purchased what supposed to be a "new" pair of Versace sunglasses. The price was really good but I should have trust my gut feeling that it felt too good to be true. But hey, what could go wrong with new sunglasses. They arrived around 10 days after purchase. The package looked fine but it was opened and sunglasses where not in the original wrap and they were... dirty. It was pretty obvious that someone had them on. Smudges on the inside and oily spots from the eyebrows. It was pretty disgusting. On top of that, they were same style of sunglasses as stated on the website but different model. Different shade of lenses and frames. The box had correct numbers but the frames showed different number. A lot darker. I contacted customer service, and I was asked to send them pictures of the product. They offered to provide a full refund for the product if I send it back. I jumped online to view the reviews. Things like that don't happen with legit vendors. On the surface the reviews looked good but when you look at the real reviews those paint a picture of a company that sends customers previously used merchandise. That's how they can offer such discounts. I decided to keep the sunglasses, frames and lenses didn't have scratches and I didn't want to wait forever to get my money back (see other reviews). Lesson learned, spend a few extra dollars and get what you expect.
Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.
아직까지는 실망을 주지는 않음
예전 구매기억은 매우 느린 배송으로 기다림에 지쳤지만 구매한 시계를 기다리는 기대로 살았다면,
지금은 빠른 배송으로 국내배송처럼 기다림만 하니 기분이 더욱 좋아졌음.
Ordering process went smoothly. Order arrived promptly.
Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(
Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.
Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.
Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.
Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.


Thank you for your review. We appreciate all feedback. Currently, we do not offer return shipping labels for our items to be returned. Please reach out to customer service for any further assistance.