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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,802 reviews

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Massachusetts
1 review
0 helpful votes
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Asford is good
April 8, 2023

They worry about you getting your items i like that

Date of experience: April 8, 2023
Utah
1 review
0 helpful votes
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Watch order.
April 8, 2023

Easy to order and arrived as predicted. I would order from them again.

Date of experience: April 8, 2023
Florida
1 review
0 helpful votes
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Waterproof men's watch
April 7, 2023

So far so good. Should be free shipping! Watch is great when swimming.

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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Easy
April 7, 2023

Easy site to navigate and purchase from! Even took advantage of a discount that flashed on the screen! I'll buy from Ashford again!

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
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Nice sunglasses
April 7, 2023

Love the sunglasses. I wear them everyday. Thank you Ashford. As always great deal.

Date of experience: April 7, 2023
Oregon
1 review
0 helpful votes
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Good
April 7, 2023

Good good good good good good good good good good good good good

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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At first I was reluctant of this website. I was drawn by the pricing and the place I usually buy from 'Jom*****' didn't have this particular model. Then there was a delay in shipping and every time I call I was given the runaround (probably because that didn't have a clue either). But better late that's never I guess…

Date of experience: April 6, 2023
Oregon
1 review
0 helpful votes
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Glycine automatic GMT
April 6, 2023

Ashford offers excellent pricing and a great selection of interesting timepieces. My watch was carefully packaged and shipped free.

Date of experience: April 6, 2023
Florida
1 review
0 helpful votes
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1st time shopper
April 6, 2023

Shopping experience was good but the product I purchased was horrible. Could of gotten a better deal at a flea market on some fake brand because the product I received spears to be nothing more.

Date of experience: April 5, 2023
Wisconsin
1 review
0 helpful votes
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Ordering was fine. Just not satisfied with the product. It's not broken...it arrived intact. I just don't like the sunglasses after having them in hand and tried on.

Date of experience: April 5, 2023
Italy
1 review
0 helpful votes
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The guarantee is not present
May 5, 2023

The Eberhard guarantee is not present in the package containing the purchased watch.

Date of experience: April 5, 2023
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

Canada
1 review
0 helpful votes
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Wrong box.
May 5, 2023

Smooth, transaction, fast shipping, and the watch is amazing.

However, the watch arrived in a glycine watch box with the wrong warranty cards, and paperwork.

Watch itself was new as it still had a plastic on it and the tags.

Disappointing to receive the wrong box with my watch.

Date of experience: April 4, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance.

New York
2 reviews
0 helpful votes
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It was quick and easy to pick and pay. Highly recommend to order from A. Ashford.
Regards,
Robin.M
Customer.

Date of experience: April 4, 2023
NL
1 review
0 helpful votes
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Expirience with ashford
April 4, 2023

All ok despite of the fact that the address on the package was not complete - due to that the delivery was delayed with the clearance and further UPS actions.

Date of experience: April 4, 2023
Romania
1 review
0 helpful votes
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Could be better
April 3, 2023
Updated review

Fast & easy delivery, not too much to say.
Unfortunately, found a tiny but visible scratch on the front side of the rim.

Date of experience: April 3, 2023

Fast & easy, not too much to say
March 16, 2023
Previous review

Fast & easy, not too much to say.

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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Good. Will introduce to friends and would purchase again from the website in the future.

Date of experience: April 3, 2023
Washington
1 review
0 helpful votes
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Beautiful watch
April 3, 2023

Dream watch! Thank you for great customer service! Delivered with care

Date of experience: April 2, 2023
Washington
2 reviews
0 helpful votes
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Value for money
April 3, 2023

Item is first class But the parcel service is very bad.

Date of experience: April 2, 2023
Canada
1 review
0 helpful votes
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Very fast! Top service
April 2, 2023

Item received in less than a week even on international shipping in perfect condition

Date of experience: April 2, 2023
Texas
1 review
0 helpful votes
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Hip sunglasses
April 2, 2023

Locating merchandise was easy while shopping on the website.

Date of experience: April 2, 2023