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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,809 reviews

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Indiana
1 review
0 helpful votes
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Easy way to order
April 2, 2023

Ordering was very easy. The website is easy to move around too. The descriptions are great once you scroll down far enough to find them

Date of experience: April 2, 2023
Czechia
1 review
0 helpful votes
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Fast overseas shipping
April 2, 2023

I was positively surprised how UPS sent me the order. I placed order and instead i received it in couple of days.

Date of experience: April 2, 2023
Australia
1 review
0 helpful votes
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Mido Watch
April 2, 2023

Great website - easy to navigate.
Ashford offer additional discounts which make buying from them very attractive.

Date of experience: April 1, 2023
South Carolina
1 review
0 helpful votes
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Mk sunglasses
April 2, 2023

Easy ordering, great price, and a fast delivery. Al round good

Date of experience: April 1, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent
April 1, 2023

Great experience fast delivery authentic items
I recommend

Date of experience: March 31, 2023
Minnesota
3 reviews
0 helpful votes
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Nice shades
March 31, 2023

Great deals! Second time buying something and again satisfied!

Date of experience: March 31, 2023
New Jersey
1 review
0 helpful votes
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Excellent service/value
March 31, 2023

My oldest son has been helping me due to recent back surgery.(awful) I knew he liked your watches, but I was hesitant because I had never heard of your company. I can now say to anyone reading this that the service & value are outstanding.

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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Even more beautiful in person.
March 31, 2023

Excellent condition, looks amazing on wrist. Will be ordering additional colors. Ashford delivery was extremely fast and great secured packaging as the mailman left the package outside in the rain but the packaging saved the watch from damage.

Date of experience: March 31, 2023
Switzerland
1 review
0 helpful votes
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Quality
March 31, 2023

Very good service
Quality products
There are on time

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Easy transaction
March 30, 2023

Great experience
Only issue was a coupon code
That did not work.

Date of experience: March 30, 2023
Oregon
1 review
0 helpful votes
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Weird that it goes through Amazon
March 30, 2023

You send to many marketing emails. But the product arrived in reasonable time to the west coast

Date of experience: March 30, 2023
Texas
1 review
0 helpful votes
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Happy with the purchase
March 29, 2023
Updated review

I am very satisfied with placing the order. And will be happy to make additional purchase in the future.

Date of experience: March 29, 2023

Very satisfied
February 11, 2023
Previous review

Very satisfied.

Date of experience: February 11, 2023

Excellent
September 11, 2022
Previous review

Excellent.

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
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Great Service
March 29, 2023

The watch I ordered arrived quickly and was a very reasonable price. It is in good condition and very simple to maintain.

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Good website
March 28, 2023

God website I ordered a Tissot t-classic powermatic 80 with no know damage or no scratches.

Date of experience: March 28, 2023
Texas
1 review
0 helpful votes
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Fast and efficient
March 28, 2023

All my answers were answered through chat quickly, before a made a purcgase. I recommend.

Date of experience: March 28, 2023
Louisiana
1 review
0 helpful votes
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Sunglasses
March 28, 2023

Overall great price and fast shipping.Quality product for a reasonable price.I'm looking forward to purchasing more items.Ashford just earned a new customer.

Date of experience: March 28, 2023
France
1 review
0 helpful votes
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Good and fast delivery product new
March 28, 2023

I BUY THIS ONE 445€ WHITH 105€ TAXES LESS THAN RETAIL PRICE 1200€ AND 900€ ON AMAZON OR CHRONO 24 I LOVE IT ABSOLUTLY NEW WITH ALL STICKERS ON THE WATCH NO PROBLEM WITH DELIVERY UPS IN FRANCE COST TAXES 20% TVA ON PRODUCT + SENDING COST + 16€ FOR UPS CHARGES AND 3€ OF TVA ON THE 16€ CHARGES I RECOMMAND THIS WEB SITE FOR THE PRICE NO CONTACT WITH CUSTOMER SERVICE SO I DON'T KNOW HOX THEY TREAT YOU IF YOU VE GOT À PROBLEM

Date of experience: March 28, 2023
Missouri
1 review
0 helpful votes
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Fast delivery and the package came with good condition

Date of experience: March 28, 2023
NL
1 review
0 helpful votes
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Fantastic watch,fantastic prize!
March 27, 2023

Fantastic watch,fantastic prize!
Ashford is a very cheap and trusted seller with a great amount of watches for very good prizes.
I can recommend Ashford!

Date of experience: March 27, 2023
Ohio
1 review
0 helpful votes
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Overall, very good service and experience for a remote shopping and online ordering / returning transaction. The packaging could have been better, but the product arrived undamaged, so all is well there. I did decide to return the product due to fitment issues and the return process was fairly easy to navigate. Be sure to get a return authorization # (RA) before attempting a return.

Date of experience: March 27, 2023