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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,824 reviews

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Iowa
1 review
0 helpful votes
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Love the Kate Spade Sunglasses!
April 19, 2023

Placing order was east, communication from company was great, arrived quickly, & good follow up from company. I love the sunglasses & am having my prescription put in them. Super cute!

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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Shipping method was little unclear
April 19, 2023

Tracking for the shipment was by UPS, however, was later transferred to USPS and this caused uncertainty until I received it.

Date of experience: April 19, 2023
New Mexico
1 review
0 helpful votes
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Amazing! Will buy again.
April 19, 2023

Nice glass case, and delivered on time and will buy again

Date of experience: April 19, 2023
Texas
1 review
0 helpful votes
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Perfect
April 19, 2023

Perfect service perfect service perfect service perfect service

Date of experience: April 18, 2023
New York
1 review
0 helpful votes
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Quick
April 19, 2023

Such an easy and quick experience! Website is user friendly.

Date of experience: April 18, 2023
Ohio
1 review
0 helpful votes
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Everything is fine
April 17, 2023

Great experience with the order all the way through receiving my order

Date of experience: April 17, 2023
Australia
1 review
0 helpful votes
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Easy to navigate
April 16, 2023

The site is easy to navigate and has great prices. The watch arrived in good time. Very happy with the purchase.

Date of experience: April 16, 2023
Maryland
1 review
0 helpful votes
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Tissot...
April 16, 2023

Very happy with the Tissot watch. Would order it, again.

Date of experience: April 15, 2023
Washington
1 review
0 helpful votes
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Happy Texas customer
April 15, 2023

Great service, happy to deal with Ashford. Sports delivery time and the watch is with original packing and papers

Date of experience: April 15, 2023
Nevada
1 review
0 helpful votes
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The watch arrived used, broken and with no warranty information

Date of experience: April 15, 2023
Ashford W. — Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Rhode Island
1 review
0 helpful votes
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Perfect
April 15, 2023

Only issue was that I had to sign for the package and couldn't pick it up so I had to wait an extra day to be home from work but other than that my order was perfect

Date of experience: April 15, 2023
North Carolina
1 review
0 helpful votes
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Very good. Great experience with them, watch selection is great.

Date of experience: April 14, 2023
Texas
2 reviews
0 helpful votes
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Niceeeeeeeeeeeeee
April 15, 2023

Great and luxury. I wore it the other night to the club and it stands out

Date of experience: April 14, 2023
Florida
2 reviews
0 helpful votes
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Sunglasses
April 14, 2023

Many choices and just what I needed.the web sight was easy to use.

Date of experience: April 14, 2023
California
2 reviews
0 helpful votes
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Ashford Rules
April 14, 2023

Best watch deals are to be had at Ashford. They don't always have what you're looking for, but when they do you always get the best price. They ship fast and stand behind their watches. It's a great, safe place to shop.

Date of experience: April 14, 2023
Australia
1 review
0 helpful votes
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Awesome stuff :) slick, actually not as large as I feared it might be & I have thinner wrist

Date of experience: April 14, 2023
RU
1 review
0 helpful votes
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Amazing sunglasses!
April 13, 2023

Thank you very much for your service. The best sunglasses and fast shipping!

Date of experience: April 13, 2023
Alabama
2 reviews
0 helpful votes
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Sunglasses
April 13, 2023

Nice glasses were more square than I thought they would be.

Date of experience: April 13, 2023
Virginia
1 review
0 helpful votes
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As advertised
April 13, 2023

Quick customer service response, product was as advertised

Date of experience: April 13, 2023
Texas
1 review
0 helpful votes
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Awesome
April 13, 2023

Painless shopping. Will shop again for deals and highly recommended.

Date of experience: April 13, 2023