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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,832 reviews

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Australia
1 review
0 helpful votes
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Great seller
April 24, 2023

Ashfords is wonderful to deal with. Great products and prompt in their delivery. 5 out of 5!

Date of experience: April 23, 2023
Georgia
1 review
0 helpful votes
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Glycine airman
April 24, 2023

Fast delivery. Excellent prices. Would definitely recommend

Date of experience: April 23, 2023
GB
1 review
0 helpful votes
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Great service
April 23, 2023

Great service and good value for money.
I will definitely get another one

Date of experience: April 23, 2023
Washington
1 review
0 helpful votes
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Not what was advertised
May 23, 2023
Updated review

Not satisfied with size of watch…strap too big for watch…does not look like a $200 watch.

Date of experience: April 23, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need


Easy access
April 13, 2023
Previous review

Easy access

Date of experience: April 13, 2023
New York
1 review
0 helpful votes
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Cute
April 23, 2023

The package arrived earlier than expected. Communication was clear. The watch was packed very good. Everything was included in the package as passport and etc.

Date of experience: April 23, 2023
New York
1 review
0 helpful votes
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Great sunglasses!
April 23, 2023

Amazing sunglasses at a great price and speed delivery.

Date of experience: April 23, 2023
Missouri
1 review
0 helpful votes
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Oakley Sunglasses
April 23, 2023

Great experience, easy to order, fast order and fast shipping, usual good quality Oakley Sunglasses

Date of experience: April 23, 2023
Alabama
2 reviews
0 helpful votes
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Great watch
April 23, 2023

Great experience looks good size is perfect quality experience

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Buy now is misleading. Didn't assume it was for adding to cart.

Date of experience: April 22, 2023
New York
1 review
0 helpful votes
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I have been using this site for 9 years now, and haven't had an issue once. Very reliable website.

Date of experience: April 22, 2023
Texas
1 review
0 helpful votes
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Recent Glycine Purchase
April 22, 2023

Purchase experience has always been smooth as silk. No issues whatsoever. Perfect quality. FYI, years ago I did return a watch. That went smoothly as well. I highly recommend doing business with Ashford.

Date of experience: April 22, 2023
New York
1 review
0 helpful votes
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Faulty watch strap
May 22, 2023

Bought a new Tissot watch, the strap watch faulty the buckle will not lock. I asked them to send me a new strap but they wouldn't. Very unprofessional they prefer to loose the sale instead of sending me a new strap. I ended up buying a new strap from Tissot's website. I will never buy form them again.

Date of experience: April 22, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Regrettably, we do not have spare straps nr or away to purchase them from the vendor. Please reach out to customer service for any assistance you may need

Texas
2 reviews
0 helpful votes
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Easy to do business with
April 22, 2023

I am a repeat customer, and every time has been an excellent experience.

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Great
April 21, 2023

I was searching throughly on the internet and found Ashford. They have the watch I wanted at the very competitive price. Very good shopping experience

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Legit
April 21, 2023

So glad i found this site. They offer amazing prices and process was quick and simple

Date of experience: April 21, 2023
Missouri
1 review
0 helpful votes
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First time customer
April 21, 2023

Order arrived as it appeared,
Promptly,
Enjoying it very much

Date of experience: April 21, 2023
Ohio
2 reviews
0 helpful votes
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Pleased
April 21, 2023

It was very easy to navigate through and find what i wanted. My item arrived as described and im happy with my purchase!

Date of experience: April 21, 2023
California
1 review
2 helpful votes
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Ashford is a gem!
April 20, 2023

I love Ashford! Huge discounts on 100% authentic watches, glasses and jewelry! Fast shipping and great service overall! Highly recommended

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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Still waiting for it to arrive
May 20, 2023

Still waiting for it to arrive. It's been about a month

Date of experience: April 19, 2023
Texas
1 review
0 helpful votes
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Beautiful
April 19, 2023

Great looking watch. Took way longer to get here then I expected but it got here.

Date of experience: April 19, 2023