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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,848 reviews

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Singapore
1 review
0 helpful votes
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Versace Sunglass
May 2, 2023
Updated review

Good shopping Experience & like the service by Ashford!

Date of experience: May 2, 2023

Good Experience
April 22, 2023
Previous review

Good Experience

Date of experience: April 22, 2023

Sunglases
November 4, 2022
Previous review

Great product in quality and style to given as gifts!

Date of experience: November 4, 2022

Good & Happy Experience!
August 16, 2022
Previous review

Good & Happy Experience!

Date of experience: August 16, 2022

Happy Buying
August 9, 2022
Previous review

Happy Buying

Date of experience: August 8, 2022
Illinois
1 review
0 helpful votes
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Great site
May 2, 2023

Great site, great selection! Easy checkout- many payment options! Watch arrived as promised.

Date of experience: May 2, 2023
Arizona
1 review
0 helpful votes
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Easy - no issues
May 2, 2023

This price seems too good to be true! I didn't believe it was really going to be a Glam Rock, but it was/is! Very happy.

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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Excellent all around service
April 30, 2023

Excellent watch shopping experience with informative details on the watch of interest.

Date of experience: April 30, 2023
Michigan
2 reviews
0 helpful votes
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Too many review requests
April 30, 2023

Please don't ask me to review the watch and immediately after, force me to review the website. Terrible idea. You're lucky I don't rip you a new $#*! because I'm already tired as hell

Date of experience: April 30, 2023
Rhode Island
1 review
0 helpful votes
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Great customer service
April 30, 2023

Easy to browse the site. Nice variety of products.

Date of experience: April 29, 2023
Canada
1 review
0 helpful votes
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Wrong Watch
May 29, 2023

I was sent the wrong watch. Waiting 5 days now to hear what they will do to fix this.

Date of experience: April 29, 2023
Ashford W. — Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

California
1 review
0 helpful votes
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Product was good.
April 29, 2023

Service and app. Amateurish Amateurish Amateurish Amateurish.
50 characters. You haven't earned that.s

Date of experience: April 29, 2023
New York
1 review
0 helpful votes
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Pleasure doing business
April 29, 2023

Watches as described, fast shipping, pleasure doing business! Highly recommended!

Date of experience: April 29, 2023
Georgia
1 review
0 helpful votes
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Quality item
April 29, 2023

Very please with my purchase and my watch is in excellent condition.

Date of experience: April 29, 2023
Texas
3 reviews
0 helpful votes
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Red Hot Watch
April 28, 2023
Updated review

Thank you for special offer on this Thomas Earnshaw watch

Date of experience: April 28, 2023

Thank you for special offers
April 18, 2023
Previous review

Thank you for special offers

Date of experience: April 18, 2023

Time Is On My Side
September 7, 2021
Previous review

Looking for a classic dress watch and this Claude Bernard caught my eye. Also my first C. Bernard watch and a weekly deal. In the past I have made previous watch purchases and no problem in delivery procedures and the watches were better than expected for myself and birthday gifts. Have a Blessed day!

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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To Ashford:

Change Carrier to honor your advertisements to new clients and keep a sustainable relation with them = UPS is an old dying dinausaur.

Date of experience: April 28, 2023
Ashford W. — Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

New York
1 review
0 helpful votes
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So far so good
April 28, 2023

I found you looking for a Hamilton titanium watch, saw this one and even though it was stainless steel I ordered it with no regrets

Date of experience: April 28, 2023
KR
1 review
0 helpful votes
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Nice cap ever
April 28, 2023

It is good buy. With this enjoy outdoor activity...

Date of experience: April 28, 2023
Texas
1 review
0 helpful votes
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Just as described
April 28, 2023

Incredibly fast shipping and great price. Communication was great via email. Shipped the next day. Very satisfied with this company.

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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Watch Enthusiast
April 28, 2023

Ashford has an extensive line of watches for reasonable prices. I got a great deal for a great watch. Shipping was fast.

Date of experience: April 27, 2023
Virginia
1 review
0 helpful votes
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Perfection!
April 27, 2023

Ashford has great watches and great prices I have been purchasing from them for years!

Date of experience: April 27, 2023
Massachusetts
2 reviews
0 helpful votes
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Hamilton American Classic
April 27, 2023

Fast shipping. Good prices, comes with travel case instead of watch box but still very nice

Date of experience: April 27, 2023
Germany
1 review
0 helpful votes
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Great experience with Ashford
April 27, 2023

Placed my order from EU, everything went well, watch was brand new, just a great experience :)

Date of experience: April 27, 2023
Nebraska
1 review
0 helpful votes
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Very satisfied!
April 27, 2023

Order was easy and came in the mail in just a few days.

Date of experience: April 26, 2023