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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,864 reviews

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Florida
1 review
0 helpful votes
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Very pleased how the order was handled
Would order again from the company

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Great site with great prices
May 7, 2024

I bought a Hamilton watch at a great price and got it in a timely fashion. However keep in mind that the box you get is not the original box of the watch. I got a little black zippered pouch instead of the new box it should have had. This is fine, but if giving as a gift or if you just want the original box it should have, it could be a potential let down like it was for me.

Date of experience: April 22, 2024
Connecticut
1 review
1 helpful vote
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Experience
May 2, 2024

The sunglasses are great. I had no trouble at all.

Date of experience: April 22, 2024
1 review
1 helpful vote
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Glasses
May 2, 2024

Great price for Oakley sunglasses and they arrived quickly.

Date of experience: April 22, 2024
GB
1 review
0 helpful votes
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Lovely looking tiny thing that is useless at it's primary function - telling time. Ashford didn't send a warranty card with the watch without which Timex won't repair it. As far as I can tell this is a cynical way for them to offload broken stock at full retail price and not be responsible for fixing it.

Date of experience: April 22, 2024
Ashford W. Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

India
1 review
0 helpful votes
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Really worth it!
May 1, 2024

My first shopping at Ashford was satisfactory. Products are really great and awesome deals. Customer care responded within a day for any queries. Some areas need to improve like realtime updates on order and expected shipping and arrival dates while placing order. Really worth shopping here, would recommend and refer my contacts to check for sure.

Date of experience: April 21, 2024
California
1 review
0 helpful votes
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Happy Customer
May 1, 2024

Had a great customer experience. Will purpose from Ashford again!

Date of experience: April 21, 2024
Qatar
1 review
0 helpful votes
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Well packaged, new item
May 1, 2024

Good experience! Item was delivered well packaged & as described and in a short time.

Date of experience: April 21, 2024
Illinois
2 reviews
0 helpful votes
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Great purchase!
May 1, 2024

Easy check out, shipped next day! Impressed! Great quality items.

Date of experience: April 21, 2024
California
1 review
0 helpful votes
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Good shopping experience
May 1, 2024

I love the overall shopping experience on Ashford. Very good collection

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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Couple watch
April 30, 2024

Would be nice if we had couple watch options as gift so we did not have to buy them separately

Date of experience: April 20, 2024
Virginia
1 review
0 helpful votes
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Customer must pay for their own return label. The glass on the watches are higher than the bezel/watch frame. I have never seen a design like this before. Doesn't look good. Not sure why do they make this kind of design? It will cause the glass to get chipped easily.

Date of experience: April 19, 2024
Ashford W. Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Texas
1 review
0 helpful votes
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10/10: Stylish and Speedy
April 29, 2024

I recently purchased the Versace Women's Sunglasses VE4439-108-73-33, and I couldn't be more pleased with my experience. Firstly, the delivery was incredibly fast, arriving well before the estimated delivery date. The packaging was also top-notch, ensuring that my sunglasses arrived in pristine condition. As for the sunglasses themselves, they are simply stunning. The design is sleek and stylish, and the quality is unmistakable. I highly recommend these sunglasses to anyone in search of both fashion and function. Overall, I'm extremely satisfied with my purchase and the exceptional service provided.

Date of experience: April 19, 2024
Georgia
1 review
0 helpful votes
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Easy to purchase experience
April 29, 2024

Great website, check out with discounts done for you, no hidden costs. My 5th purchase thru Ashfords

Date of experience: April 19, 2024
Colorado
1 review
0 helpful votes
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Oakley
April 28, 2024

Fast shipping and great glasses. I will definitely purchase from Ashford again

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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Never received item, USPS showed delivered, received item for another address, now having to file police report as stolen in order for refund despite sending picture to company of incorrect item that was delivered. Having to jump through so many hoops despite delay in delivery and claim of insured delivery, and proof of incorrect delivery, beyond frustrating.

Date of experience: April 18, 2024
Ashford W. Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

California
1 review
0 helpful votes
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Happy Customer
April 28, 2024

Excellent experience and would keep shopping with you!

Date of experience: April 18, 2024
Ashford W. Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

New York
2 reviews
0 helpful votes
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What a great site
April 27, 2024

Second purchase was easy and fast and the watch was again exactly as advertised. No bait and switch no damage no mess.

Date of experience: April 17, 2024
Massachusetts
1 review
0 helpful votes
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Poooor experience!
April 27, 2024

Quality promised Negative!
I had to pay the return shipping!
Never buy anything again from this place

Date of experience: April 17, 2024
Ashford W. Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Ohio
1 review
0 helpful votes
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Excellent experience as always.
April 27, 2024
Updated review

Great prices and good selection of watches that you may not be able to find elsewhere.

Date of experience: April 17, 2024

EExcellant!
November 5, 2023
Previous review

E
Excellant! Thank You

Date of experience: November 5, 2023