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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleased how the order was handled
Would order again from the company
I bought a Hamilton watch at a great price and got it in a timely fashion. However keep in mind that the box you get is not the original box of the watch. I got a little black zippered pouch instead of the new box it should have had. This is fine, but if giving as a gift or if you just want the original box it should have, it could be a potential let down like it was for me.
The sunglasses are great. I had no trouble at all.
Lovely looking tiny thing that is useless at it's primary function - telling time. Ashford didn't send a warranty card with the watch without which Timex won't repair it. As far as I can tell this is a cynical way for them to offload broken stock at full retail price and not be responsible for fixing it.
My first shopping at Ashford was satisfactory. Products are really great and awesome deals. Customer care responded within a day for any queries. Some areas need to improve like realtime updates on order and expected shipping and arrival dates while placing order. Really worth shopping here, would recommend and refer my contacts to check for sure.
Good experience! Item was delivered well packaged & as described and in a short time.
I love the overall shopping experience on Ashford. Very good collection
Would be nice if we had couple watch options as gift so we did not have to buy them separately
Customer must pay for their own return label. The glass on the watches are higher than the bezel/watch frame. I have never seen a design like this before. Doesn't look good. Not sure why do they make this kind of design? It will cause the glass to get chipped easily.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
I recently purchased the Versace Women's Sunglasses VE4439-108-73-33, and I couldn't be more pleased with my experience. Firstly, the delivery was incredibly fast, arriving well before the estimated delivery date. The packaging was also top-notch, ensuring that my sunglasses arrived in pristine condition. As for the sunglasses themselves, they are simply stunning. The design is sleek and stylish, and the quality is unmistakable. I highly recommend these sunglasses to anyone in search of both fashion and function. Overall, I'm extremely satisfied with my purchase and the exceptional service provided.
Great website, check out with discounts done for you, no hidden costs. My 5th purchase thru Ashfords
Never received item, USPS showed delivered, received item for another address, now having to file police report as stolen in order for refund despite sending picture to company of incorrect item that was delivered. Having to jump through so many hoops despite delay in delivery and claim of insured delivery, and proof of incorrect delivery, beyond frustrating.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
Excellent experience and would keep shopping with you!
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
Second purchase was easy and fast and the watch was again exactly as advertised. No bait and switch no damage no mess.
Quality promised Negative!
I had to pay the return shipping!
Never buy anything again from this place
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
Great prices and good selection of watches that you may not be able to find elsewhere.
Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(
Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.
Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.
Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.
Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.
Answer: We get great deals from our suppliers and do our best to pass this discounts to our customers!


Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need