On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shipping was pretty fast and the packing was great.Everything came intact.
I was skeptical at first. But after extensive research on the company, I decided to make my purchase. Couldn't be happier! The pictures do not do this beauty justice. I purchased a men's Versace watch in gold and black and yes absolutely gorgeous. Came in Versace box and neatly shipped. Also very quick shipping with great prices!
Good items for good prices and fast shipping. Looking forward to doing more business know the future for sure.
Great quality would definitely recommend to anyone looking for affordable glasses
Just what I was looking for.Glad I found this on a website. Fast shipping.
Easy way to shop at a discount, but could have shipped out faster.
Thanks Ashford for providing great watches at great prices. I love the Glycine. I'll add that I was a little anxious as the listing said the watch band would fit an 8" wrist and mine is 8.25" however the band was plenty big enough and I just needed to remove some links, so not sure why listings specify a wrist size as that may put people off buying. But all good.
Beautiful, elegant watch. Looks even better in person.
Very simple and easy checkout. Continual updates on shipping. The details about the product on the website was exactly what was delivered.
I never received my package package went missing! I contacted costumer support but nothing was solved
Absolutely stunning The box that it came it was really nice and I love everything about
Ideally. Very nice watch. Fast delivery. Thank you.
I had a few questions about the delivery and they answered all my needs thank u ashford!
Always a great experience. Always a good sale/deals.
Paid extra for 2 day shipping and it took 5 total days to arrive. Bought them for a trip and they arrived late.
I bought just cavalli watch 125$. But they didnot send my order.And dont give back my money for 2 weeks.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
Very pleased how the order was handled
Would order again from the company
I bought a Hamilton watch at a great price and got it in a timely fashion. However keep in mind that the box you get is not the original box of the watch. I got a little black zippered pouch instead of the new box it should have had. This is fine, but if giving as a gift or if you just want the original box it should have, it could be a potential let down like it was for me.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need