On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ashford is my "go to" for the best deals.Have consistently received excellent value for money with exceptional service.I would reccomend to friends and family.
Ashford is my go to for value and availability for my watch collection.Ashford has brands that they work closely with making a tremendous value formula.fast shipping and good after sales service.would reccomend to friends and family.
I didn't double check my information and my address was off. I contacted Ashford, they cancelled my order and allowed me to re-order with the correct information. Everything went smoothly!
I had a problem with my first order because my the address I typed had one number off. I contacted customer service, they responded quickly, canceled my order and I was able to re-order! Looking forward to receiving my item!
Reading descriptions of material of wrist portion is important as well as color and quality of watch makes a difference. Great prices that are unbeatable.
Easy as 1,2,3. Product was great and shipped quickly. Will order again from this company.
Never had a problem with Ashford! Good quality, good pricing
Thank You, smooth experience; quick shipping! What a great deal!
Lovely. The ordering process was quick and easy. I will order from Ashford again.
Watch looks great. Looks brand new. The problem is the number dial does not work. I can't adjust it. It does not work. Why would you ship a watch that does not work. Bad business…
The product was as described. Great price and fast shipping.
Ashford is awesome with stellar
Offerings, attractive price points
And professional, helpful, cordial Team associates
My Hamilton watch was shipped quickly and is exactly what I wanted.
This brand and store are amazing and truly unique!
Shop elsewhere buying from Ashford is just not worth it...
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need
This is the second watch I've purchased from Ashford. The information in their site is extremely accurate. The watch is packaged very well and communication regarding delivery was excellent.
Great price on Oakley sunglasses!
Quick delivery and item was just as described
I was looking for glasses for my wife and came across this website and it was the best decision I made the. Product is amazing
Ashford kept me up to date on the shipping. They shipped the glasses quickly and arrived in great shape.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need