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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,809 reviews

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Florida
1 review
0 helpful votes
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Easy transaction
September 17, 2024

Product as described, great prices and super fast shipping.

Date of experience: September 7, 2024
Ohio
1 review
0 helpful votes
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Satisfied customer
September 17, 2024
Updated review

Have ordered twice with no problems and quick shipping. Will continue to order more.

Date of experience: September 7, 2024

Quick shipping on my first order that I received
July 31, 2024
Previous review

Quick shipping on my first order that I received. Thank you!

Date of experience: July 21, 2024
Florida
1 review
0 helpful votes
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Awesome watch.
September 16, 2024

Fast ship, great price, great watch………………………………………………..

Date of experience: September 5, 2024
Mexico
1 review
0 helpful votes
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I didn't receive my package
September 16, 2024

I got canceled my order and you don't inform me before your decision and it was a gift. So you affect me

Date of experience: September 5, 2024
Washington
1 review
0 helpful votes
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Great shopping experience. Received quickly in great packaging.

Date of experience: September 5, 2024
Colorado
1 review
0 helpful votes
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Fantastic prices, delivered immediatel
September 14, 2024

Fantastic prices, delivered immediately. No scam here. Will have my business

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Nothing bad to say about their Customer service, awaiting my refund

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Inavluable
September 13, 2024

Great bargain and hard to match deals which are impossible to get from other retailers

Date of experience: September 3, 2024
Lithuania
1 review
0 helpful votes
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Till now, all is ok. I am very satisfied. Hope in future I have no problem with them

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Great blue dial watch!
September 12, 2024
Updated review

This was my first purchase from Ashford.com, and I must say, the process was smooth and hassle-free. After placing my order, I promptly received a confirmation email along with the package tracking number. The package arrived right on time, just as promised.

I ordered the Hamilton Jazzmaster Maestro 45mm Chronograph without seeing it in person, so I wasn't entirely sure if I'd like it. However, when I unboxed it, I was blown away by its beauty. This watch is quite large, but on my 7.5-inch wrist, it looks fantastic. The blue dial is particularly striking, changing color in different lighting conditions. It shines brilliantly in sunlight and appears almost black in low light, which adds to its appeal.

After two weeks of wearing it, I've noticed that the leather strap has become softer and more comfortable. My only minor gripe is that the push buttons are a bit sticky and not as crisp as I'd prefer, but it's not a deal-breaker.

Overall, I'm thrilled with this purchase and can't wait to add another Hamilton to my collection.

Check out my video review here:
[link]https://www.tiktok.com/@watchesbythepool/video/**************?is_from_webapp=1&sender_device=pc&web_id=**************

Date of experience: September 2, 2024

Hamilton Jazzmaster Men's Automatic Watch
September 9, 2024
Previous review

This was my first purchase from Ashford.com, and I must say, the process was smooth and hassle-free. After placing my order, I promptly received a confirmation email along with the package tracking number. The package arrived right on time, just as promised.

I ordered the Hamilton Jazzmaster Maestro 45mm Chronograph without seeing it in person, so I wasn't entirely sure if I'd like it. However, when I unboxed it, I was blown away by its beauty. This watch is quite large, but on my 7.5-inch wrist, it looks fantastic. The blue dial is particularly striking, changing color in different lighting conditions. It shines brilliantly in sunlight and appears almost black in low light, which adds to its appeal.

After two weeks of wearing it, I've noticed that the leather strap has become softer and more comfortable. My only minor gripe is that the push buttons are a bit sticky and not as crisp as I'd prefer, but it's not a deal-breaker.

Overall, I'm thrilled with this purchase and can't wait to add another Hamilton to my collection.

Date of experience: August 30, 2024
Florida
1 review
0 helpful votes
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Great online stire
September 12, 2024

No drama, on point, very satisfied with their online store.

Date of experience: September 2, 2024
Michigan
1 review
0 helpful votes
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Always great
September 12, 2024
Updated review

I've purchased a couple watches from Ashford and had great experiences every time. They have some great deals better than most I see on other sites. Love those discounts!

Date of experience: September 2, 2024

Great products at great prices
January 7, 2023
Previous review

Great products at great prices

Date of experience: January 7, 2023
Maryland
1 review
0 helpful votes
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Kenny
September 12, 2024

Fast shipping, product true to picture and authentic. Easy shopping experience

Date of experience: September 2, 2024
Mexico
1 review
0 helpful votes
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No good service at all, I sent an email to customer service because I need them to contact UPS, and no answer.

Date of experience: September 2, 2024

Very good intuitive page
August 29, 2024
Previous review

Very good intuitive page

Date of experience: August 19, 2024
DO
1 review
0 helpful votes
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Excellent
September 12, 2024
Updated review

Muy fácil de comprar, buenas descripciones, buenas fotos.

Date of experience: September 1, 2024

Exellentok
March 8, 2023
Previous review

Exellent
Ok

Date of experience: March 7, 2023
Philippines
1 review
0 helpful votes
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The product I wanted is available
September 11, 2024

Very satisfied with the product and made me happy it was available

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Perfect purchase
September 11, 2024

Good service, I love to have deals with Ashford, fast delivery. Thanks

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Easy
September 11, 2024

The website is easy to navigate and order watches from. I will return again.

Date of experience: August 31, 2024
Nebraska
1 review
0 helpful votes
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No hassle, very straightforward.
September 10, 2024

Ordering was very easy and I would definitely recommend ordering from Ashford

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Easy Check out
September 10, 2024

I love the selection at Ashford. They always have really good deals compared to other websites.

Date of experience: August 31, 2024