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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,955 reviews

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Texas
1 review
0 helpful votes
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Nice watch.
November 25, 2024

Nice watch. Looke really nice. I was worried about people saying the webiste might not be legit. I have purchased 2 watches so far and both of them are real and authentic.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Chile
1 review
0 helpful votes
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Very Bad experience
November 25, 2024
Updated review

I have a problem very Big with Ashford, they extracted money without my autorizathion, now Im claiming and I don't have reply.
I need my money return.

Date of experience: November 15, 2024
Jacob H. Ashford Rep
over a year old

Hi,

We sincerely apologize for the issue you've experienced with your order. Our records show that this was an international order and it has been successfully delivered. We understand how frustrating this situation can be, and we are committed to resolving any concerns you may have.

If you have any further issues or questions, please feel free to reach out to us directly at [email protected], and we’ll be happy to assist you.

Thank you for your feedback, and we hope to resolve this to your satisfaction.


Very good experience in the buy
November 14, 2024
Previous review

Very good experience in the buy

Date of experience: November 4, 2024
District of Columbia
3 reviews
0 helpful votes
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Sunglasses Purchase
November 25, 2024
Updated review

The prices for designer sunglasses are one of the best I've seen, there is always a discount code to use for additional savings and the choices of products are great!

Date of experience: November 14, 2024

Great prices and easy to maneuver thru the website
February 24, 2024
Previous review

Great prices and easy to maneuver thru the website.

Date of experience: February 23, 2024
Illinois
1 review
0 helpful votes
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So far, so Good!
November 24, 2024

Ashford is new to me but was recommended by a good friend of mine. Because I had to return the first purchase, and they were so kind to me, I am buying from Ashford again.

Date of experience: November 14, 2024
Georgia
1 review
0 helpful votes
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Old costumer of Ashford
November 24, 2024

Excellent service good pricing great product would recommend

Date of experience: November 27, 2024
Pennsylvania
1 review
0 helpful votes
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Great products great prices.
November 24, 2024
Updated review

Great, Love my new watch. Better price on the web!

Date of experience: November 14, 2024

Great price
November 8, 2024
Previous review

Great price. Easy ordering process and flexible payment methods.

Date of experience: October 28, 2024
Washington
1 review
0 helpful votes
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Styles for miles
November 24, 2024

I already want to buy another pair of these just to have them as backup 😂

Date of experience: November 27, 2024
Maryland
1 review
0 helpful votes
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Always authentic and always the best
November 24, 2024

Shopping online is easy. I love all the items and checking out is easy.

Date of experience: November 13, 2024
Missouri
1 review
0 helpful votes
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UPS
November 23, 2024

UPS delivery didn't call me and required signature, it costed a lot of time for me to wait for the package.

Date of experience: November 13, 2024
Texas
2 reviews
0 helpful votes
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Happy To Find Ashford
November 23, 2024

Fast, easy convenient shopping experience. Nice selection with some great prices. I found Ashford through another retail site and so glad I did! They have a nice inventory to choose from, many with excellent pricing. Delivery for the product I ordered was surprisingly fast and it came well-packaged. I will definitely put Ashford at the top of my list when shopping for accessories.

Date of experience: November 13, 2024
District of Columbia
2 reviews
0 helpful votes
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Ashford is a class act
November 23, 2024
Updated review

Found solution for watch that was past return date but didn't work.

Date of experience: November 13, 2024

Took a little back and forth manipulation, but all...
June 25, 2024
Previous review

Took a little back and forth manipulation, but all ok, hopefully.
Didn't know I had an account with you.

Date of experience: June 15, 2024
Mississippi
1 review
0 helpful votes
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Beautiful products
November 23, 2024

Fast shipping excellent product large variety to choose from beautiful products

Date of experience: November 13, 2024
Pakistan
1 review
0 helpful votes
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Limited options
November 23, 2024

The options to buy have become limited over the years. More inventory must be added.

Date of experience: November 13, 2024
Minnesota
1 review
0 helpful votes
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Very pleased with the product.
November 23, 2024

Thanks very much for the smooth transaction, and the ease of receiving the item.

Date of experience: November 26, 2024
Azerbaijan
1 review
0 helpful votes
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Original products
November 23, 2024
Updated review

I am very satisfied with this page, the products sold and the discount codes

Date of experience: November 13, 2024

Very nice page
September 4, 2024
Previous review

Very nice page

Date of experience: August 25, 2024
Massachusetts
1 review
0 helpful votes
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Far shipping
November 23, 2024

Great company wish my face was not so small for the glasses. I would have loved to keep them

Date of experience: November 13, 2024
Thailand
1 review
1 helpful vote
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1st Order refused
November 23, 2024
Updated review

Unfortunately my 1st order got refused. Money is not paid back yet. I just hope you'll pay back the money and that this oder now works. So far you have the money for two watches...

Date of experience: November 13, 2024

Everything ok so far
November 22, 2024
Previous review

Everything ok so far

Date of experience: November 11, 2024
Azerbaijan
1 review
0 helpful votes
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Love
November 23, 2024

Love 😍 😍 😍 l really loved it. I was very pleased, super

Date of experience: November 13, 2024
New York
1 review
0 helpful votes
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Great
November 23, 2024

Great experience! Fast shipping! Good prices and nice watches

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Great price on a great watch.
November 23, 2024

Very good price and watch is authentic. Will 100% be shopping with Ashford again especially if looking for a Hamilton.

Date of experience: November 12, 2024