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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,884 reviews

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North Carolina
1 review
0 helpful votes
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Excellent
November 27, 2024

As good as buying in brick and mortar store.
Everything was easy and prompt.

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Excellent
November 27, 2024

Loving it the watches I bought for the past several years. Ashore is a great place and I recommend it to my friends. Reasonable prices.

Date of experience: November 17, 2024
Massachusetts
1 review
0 helpful votes
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Item damaged
November 27, 2024

I am a long time customer of Ashford and always satisfied with the price and quality of the products here. This is the first time I have received a damaged product

Date of experience: November 17, 2024
GB
1 review
0 helpful votes
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Excellent price - hassle free service
November 27, 2024

Excellent pricing and ordering experience, watch looks class!

Date of experience: November 27, 2024
New York
1 review
0 helpful votes
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Great service.
November 27, 2024
Updated review

Easy to use site. Prices are incredibly low. Selection is superb

Date of experience: November 16, 2024

Grestcservice
November 22, 2024
Previous review

Easy to use site. Prices are incredibly low. Selection is superb

Date of experience: November 11, 2024
New Jersey
1 review
0 helpful votes
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Amazon pay doesn't work
November 27, 2024

Everything was good, I' was happy to receive my order. Today even this feedback form doesn't work properly.

Date of experience: November 16, 2024
Florida
2 reviews
0 helpful votes
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Great
November 27, 2024

Always great price and always good product at a good price good buck for your money

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
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Great
November 27, 2024

Great watches. First place to look for quality watches. Never disappointed

Date of experience: November 26, 2024
Canada
1 review
0 helpful votes
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Excellent selection of Swiss made watches
November 26, 2024
Updated review

Excellent selection and customer service, always a pleasure to shop at Ashford.com

Date of experience: November 16, 2024

Excellent selection of Swiss made watches
November 9, 2024
Previous review

Excellent selection of watches and great customer service 👍

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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Great prices Great Watches
November 26, 2024
Updated review

Always an awesome experience getting very high quality watches in a very affordable price. Shipping is very slow though.

Date of experience: November 16, 2024

Great prices Great Watches
November 23, 2024
Previous review

Affordable beautiful watches even though shipping is so slow.

Date of experience: November 13, 2024
Pennsylvania
1 review
0 helpful votes
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Great watch at a fantastic price
November 26, 2024

Great watch at a fantastic price! Arrived very quickly and exactly as advertised.

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
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Easy shopping
November 26, 2024

Multiple purchases from Ashford - all good - not complaints

Date of experience: November 16, 2024
China
1 review
0 helpful votes
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Good international shopping experience
November 26, 2024

Fast shipping and brand new goods, only a Glycine one was broken

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Excellent Experience
November 26, 2024

Outstanding experience! I highly recommend Ashford
When you purchase your next watch

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
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Good price comes with a minor defect
November 26, 2024

Current season model, good reflections and neat design from a well-established brand. I think that I purchased it at a good price too. However, its strap has a defect (curvature) that wasn't solved or the item replaced. Ashford offered me either returning the item or getting a store credit worth 1/4 of the original price of the strap. I accepted since I don't have time to deal with returning and repurchasing process.

Date of experience: November 16, 2024
Virginia
1 review
0 helpful votes
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No Problems
November 26, 2024

Even when there were problems - like a watch delivered with a broken band - getting a refund/replacement wasn't much trouble.

Date of experience: November 16, 2024
Arizona
1 review
0 helpful votes
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Great gift
November 26, 2024
Updated review

Quality at reasonable cost, good customer service
Have purchased several items from ashford

Date of experience: November 26, 2024

Time & $$$ well spent
November 3, 2024
Previous review

Everything went well. Description images checkout process. Billing

Date of experience: October 23, 2024
Ireland
1 review
0 helpful votes
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Excellent service
November 26, 2024
Updated review

The whole process was flawless. Delivered to Ireland in four days. Very happy. Will buy from Ashford again

Date of experience: November 16, 2024

All good
November 13, 2024
Previous review

All good. I'll wait for delivery before the final verdict!

Date of experience: November 2, 2024
California
1 review
0 helpful votes
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Great!
November 26, 2024

My items arrived on time and perfect condition. Just as described on their website.

Date of experience: November 15, 2024
India
1 review
0 helpful votes
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Excellent experience
November 26, 2024
Updated review

It's good, now expecting black friday offers on this purchase.

Date of experience: November 15, 2024

Excellent experience
November 25, 2024
Previous review

It was good, but sometimes not smooth with credit card transaction

Date of experience: November 14, 2024