Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,883 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow D X.
Unfollow D X.
Share Review
Report Review

Bought two but not sure.
November 29, 2024

Bought two sunglasses. Same model different color. One has logo. One does not. Not so sure they are real. One has fine scratches all over the lend.

Date of experience: November 18, 2024
Texas
1 review
0 helpful votes
Follow Tiffany A.
Unfollow Tiffany A.
Share Review
Report Review

Shipping
November 29, 2024
Updated review

The post office delayed the package multiple times. Took longer to get delivered than I was hoping

Date of experience: November 18, 2024

So hard to pay
November 13, 2024
Previous review

So hard to pay

Date of experience: November 3, 2024
Florida
1 review
0 helpful votes
Follow Steve J.
Unfollow Steve J.
Share Review
Report Review

Poor product description
November 29, 2024
Updated review

The watch I bought was described as a man's watch. When it arrived it was very small, only 38 mm which was not in the description. I am returning it.

Date of experience: November 18, 2024
Jacob H. — Ashford Rep
over a year old

Hi,

Thank you for your feedback, and we sincerely apologize for the inaccurate product description. We understand how frustrating it can be when expectations are not met, and we are working to update the description to ensure it accurately reflects the product.

If you'd like to discuss this further or need assistance, please don't hesitate to contact us at [email protected]. We truly appreciate your input and hope to make things right.

Best regards,


Good price, good product selection
November 19, 2024
Previous review

Good price, good product selection

Date of experience: November 8, 2024
New York
1 review
1 helpful vote
Follow Jared K.
Unfollow Jared K.
Share Review
Report Review

A reliable retailer
November 29, 2024

I believe Ashford to be a reliable retailer with great, rotating inventory and fantastic deals. I have made more than one purchase with them and each time, am satisfied that I am getting genuine goods with value for money.

Date of experience: November 18, 2024
New Mexico
1 review
0 helpful votes
Follow Richard F.
Unfollow Richard F.
Share Review
Report Review

Very Satisfied w/ Order
November 28, 2024

Easy and painless and pricing for what I ordered was very reasonable

Date of experience: November 18, 2024
Oregon
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Can't Beat Ashford's Prices
November 28, 2024

I looked around on the internet and nobody beat Ashford's prices.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
Follow Shaira F.
Unfollow Shaira F.
Share Review
Report Review

Nice
November 28, 2024

Good experience loved it it was amazing nice and clean and well done

Date of experience: December 1, 2024
California
1 review
0 helpful votes
Follow Michael O.
Unfollow Michael O.
Share Review
Report Review

My watch company.
November 28, 2024

Easy ordering, good selection of watch brands and good prices.

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
Follow Tanios G.
Unfollow Tanios G.
Share Review
Report Review

Awesome
November 28, 2024

Thanks a lot
I'm so happy 😃 The shipping was super fast as well :)

Date of experience: November 18, 2024
Arizona
1 review
0 helpful votes
Follow Kenneth C.
Unfollow Kenneth C.
Share Review
Report Review

Great price and fast shipping
November 28, 2024

Love my ashford experience as I'm a multiple repeat customer

Date of experience: November 18, 2024
New Jersey
3 reviews
0 helpful votes
Follow Christopher S.
Unfollow Christopher S.
Share Review
Report Review

Always great
November 28, 2024
Updated review

Repeat customer always great. Always authentic. Always fast.

Date of experience: November 18, 2024

Always great, always authentic :)
August 9, 2024
Previous review

Always great, always authentic :)

Date of experience: July 30, 2024
California
1 review
0 helpful votes
Follow Mirna Q.
Unfollow Mirna Q.
Share Review
Report Review

Lack of after sale service
November 28, 2024

Good experience, fast delivery. Good prices and good products.

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
Follow Nikki F.
Unfollow Nikki F.
Share Review
Report Review

Very Satisfied
November 28, 2024

I will buy again from Ashford again. I never write reviews but due to the speedy shipping and reasonable prices I strongly recommend anyone to purchase from this website. The watch I purchased came in such a beautiful packaging and I was surprised it even came with a wristlet bought it as a birthday present for someone but I have considered keeping it

Date of experience: November 18, 2024
Texas
1 review
0 helpful votes
Follow Scott P.
Unfollow Scott P.
Share Review
Report Review

Great Watch
November 28, 2024

Order arrived in a timely manner. Quality exceeded my expectations. Second watch I've ordered through Ashford. Won't be the last.

Date of experience: November 18, 2024
Massachusetts
1 review
0 helpful votes
Follow EDWARD C.
Unfollow EDWARD C.
Share Review
Report Review

Smooth experience
November 28, 2024
Updated review

Received watch earlier than expected. Also a great deal on a fine watch.

Date of experience: November 17, 2024

Great service.
October 21, 2024
Previous review

Watches always arrive on time (excuse the pun), or early. A lot of great brands.

Date of experience: October 8, 2024
District of Columbia
1 review
0 helpful votes
Follow Jennifer U.
Unfollow Jennifer U.
Share Review
Report Review

Defective watch
November 28, 2024

Purchased as a birthday gift, the receiver noticed it was defective. I contacted customer service and received one that was working.

Date of experience: November 17, 2024
Virginia
1 review
0 helpful votes
Follow Frank K.
Unfollow Frank K.
Share Review
Report Review

Carrera
November 27, 2024

Glasses arrived fast and well packaged. I'm pleased with my purchase.

Date of experience: November 17, 2024
Australia
1 review
0 helpful votes
Follow Karla R.
Unfollow Karla R.
Share Review
Report Review

😊
November 27, 2024
Updated review

I was so amaze when i got this. Item i have purchased from this online shopping.i knew i wouldn't be regretting it buying this item was fast shipping and i really like the sunglass.i will buy another pair for my husband which i also got him a luminox sports watch from this site and some of my previews purchased

Date of experience: November 17, 2024

Excellent
October 6, 2024
Previous review

Very good and satisfactory and big. Discount and fast service

Date of experience: September 26, 2024
California
1 review
0 helpful votes
Follow Jesus O.
Unfollow Jesus O.
Share Review
Report Review

Good
November 27, 2024

Always good in service, best price and fast deliveries. Good information

Date of experience: December 2, 2024
North Carolina
1 review
0 helpful votes
Follow Berdnick T.
Unfollow Berdnick T.
Share Review
Report Review

Excellent
November 27, 2024

As good as buying in brick and mortar store.
Everything was easy and prompt.

Date of experience: November 17, 2024